A: Thank you for reaching out! Desklog is GDPR compliant and ISO-certified, ensuring strong data security and privacy measures. While we’re not currently HIPAA/PHI compliant, we strictly follow global data protection standards to keep all user information secure and confidential.
I came across a serious issue with Desklog. After onboarding, I opened this page: https://desklog.io/help/productivity/calculate-efficiency-in-desklog/
It showed a fake Cloudflare verification page asking me to run a command in Terminal. I checked with ChatGPT, and it confirmed the code was malicious — it tries to steal passwords, browser data, and send them to an attacker.
Does the app track all activity of the user automatically? Or does the user need to login/activate/etc. the tracking? Does it take screenshots automatically of the screen from time to time?
A: Desklog starts tracking automatically once the user installs the app and logs in. After that, there’s no need to manually activate it—the app will keep running in the background and record activity.
It also takes screenshots automatically at set intervals (as per the settings chosen by the admin).
With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
Q: HIPPA/PHI Compliant
Hello, is this platform HIPPA/PHI compliant?
Verified purchaser
Desklog
Oct 8, 2025A: Thank you for reaching out! Desklog is GDPR compliant and ISO-certified, ensuring strong data security and privacy measures. While we’re not currently HIPAA/PHI compliant, we strictly follow global data protection standards to keep all user information secure and confidential.
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Q: Malware Deteched
I came across a serious issue with Desklog. After onboarding, I opened this page:
https://desklog.io/help/productivity/calculate-efficiency-in-desklog/
It showed a fake Cloudflare verification page asking me to run a command in Terminal. I checked with ChatGPT, and it confirmed the code was malicious — it tries to steal passwords, browser data, and send them to an attacker.
I don’t know if...
Verified purchaser
Desklog
Sep 16, 2025A: Thank you for immediately bringing this to our attention. We take any potential security concerns very seriously.
Could you please share the screenshots you mentioned by sending them to support@desklog.io
This will help our technical team investigate the matter in detail.
Rest assured, Desklog prioritizes security, and we will thoroughly review this to ensure everything is safe for our...
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Thanks for the prompt response. Sharing detailed screenshots via your support email.
Q: Does it track all activity?
Does the app track all activity of the user automatically? Or does the user need to login/activate/etc. the tracking? Does it take screenshots automatically of the screen from time to time?
Verified purchaser
Desklog
Sep 10, 2025A: Desklog starts tracking automatically once the user installs the app and logs in. After that, there’s no need to manually activate it—the app will keep running in the background and record activity.
It also takes screenshots automatically at set intervals (as per the settings chosen by the admin).
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Q: SCREEN SHORT ALSO INCLUDED IN FIRST PLAN
Hello Team , I just buy first plan, i want to know in this plan screen short is also included ?
Verified purchaser
Desklog
Sep 1, 2025A: Yes, the Desklog screenshot feature is included in all plans available with your AppSumo purchase.
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Q: Are basic users transferable?
With a set amount of users, are we able to transfer a user to another when that user leaves my ecosystem? Or do we need to buy more "seats"? For example, with working with temporary staff, like college interns?
Verified purchaser
Desklog
Aug 23, 2025A: Yes, Desklog allows you to reassign a user seat. If one of your team members (such as a temporary staff or intern) leaves your ecosystem, you can delete or deactivate their account and then add a new user under the same seat without needing to purchase additional licenses.
This way, you can manage your fixed set of seats efficiently for both permanent employees and temporary staff.
Only if...
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