I cannot seem to get a straight answer as to why my customer data is not flowing through from Thrivecart to Encharge. I've integrated via write key, have tried de-authorizing and re-authorizing the integration, and have had Thrivecart support look into this from their end. Chatting with Encharge support tells me that I need their Premium version to integrate (which I understand if I want to have...
Founder Team
David_Encharge
Feb 22, 2026
A: Hey jhel530 đ
First off â Iâm really sorry youâve been bounced around on this. I can absolutely understand how frustrating it is to hear âyou need Premiumâ when thatâs not even the integration path youâre trying to use đ
Let me clarify whatâs happening.
If you're connecting ThriveCart â Encharge via Write Key, that means you're using their Segment-style tracking (server-side event...
Hi I missed out on your deal as I was on vacation when do you plan to return here im specifically asking for the year 2026, as the bot keeps blocking my question referring to 2025 which irrelevant to my question :)
Founder Team
David_Encharge
Jan 9, 2026
A: Appreciate you being clear about 2026. Right now, we have no confirmed plans to return this year. AppSumo controls the schedule, so once it's gone, itâs usually gone. That said⌠never say never đ Stay tuned and thanks for caring enough to ask!!
Itâs a good program. But for beginners, it involves workflow risks. One option would be for the developers to implement an AI-assisted Q&A feature with a clear, practical introduction. For example: âExplain how I can create a new folder. What should I pay attention to?â
Constantly having to look things up in videos and other documents is pretty tiring.
Founder Team
David_Encharge
Jan 6, 2026
A: Thanks a lot for the thoughtful feedback, really appreciate you taking the time to write this.
Youâre absolutely right, constantly jumping between videos and docs can get tiring, especially when youâre just trying to answer a very specific âhow do I do X?â question. An in-app, AI-assisted Q&A or guided help layer is a great suggestion and something weâve been actively thinking about to make...
Hi, is it possible to set up single optin? or when somebody purchases at woocommerce, there is no need for an extra confirmation or? Legally its not necessary due several adjustments Thank you, Ingrid
Founder Team
David_Encharge
Jan 2, 2026
A: Absolutely Ingrid! Great question đ
Yes â single opt-in is supported in Encharge, and it's enabled by default.
That means: ⢠If someone fills out a form or gets added via an integration (like WooCommerce), theyâre added directly to your list without needing to confirm their email ⢠No additional confirmation or double opt-in email is sent â unless you intentionally configure one in your...
Yes! You can segment by product name â including "has not purchased Product X" â as long as you're on Tier 6 (or a 2021 LTD with WooCommerce unlocked).
Q: Thrivecart Integration with Write Key
I cannot seem to get a straight answer as to why my customer data is not flowing through from Thrivecart to Encharge. I've integrated via write key, have tried de-authorizing and re-authorizing the integration, and have had Thrivecart support look into this from their end. Chatting with Encharge support tells me that I need their Premium version to integrate (which I understand if I want to have...
David_Encharge
Feb 22, 2026A: Hey jhel530 đ
First off â Iâm really sorry youâve been bounced around on this. I can absolutely understand how frustrating it is to hear âyou need Premiumâ when thatâs not even the integration path youâre trying to use đ
Let me clarify whatâs happening.
If you're connecting ThriveCart â Encharge via Write Key, that means you're using their Segment-style tracking (server-side event...
Share Encharge
Q: when are you coming back in 2026?
Hi I missed out on your deal as I was on vacation when do you plan to return here im specifically asking for the year 2026, as the bot keeps blocking my question referring to 2025 which irrelevant to my question :)
David_Encharge
Jan 9, 2026A: Appreciate you being clear about 2026. Right now, we have no confirmed plans to return this year. AppSumo controls the schedule, so once it's gone, itâs usually gone. That said⌠never say never đ Stay tuned and thanks for caring enough to ask!!
Share Encharge
Q: Tutorial
Itâs a good program. But for beginners, it involves workflow risks. One option would be for the developers to implement an AI-assisted Q&A feature with a clear, practical introduction. For example: âExplain how I can create a new folder. What should I pay attention to?â
Constantly having to look things up in videos and other documents is pretty tiring.
David_Encharge
Jan 6, 2026A: Thanks a lot for the thoughtful feedback, really appreciate you taking the time to write this.
Youâre absolutely right, constantly jumping between videos and docs can get tiring, especially when youâre just trying to answer a very specific âhow do I do X?â question. An in-app, AI-assisted Q&A or guided help layer is a great suggestion and something weâve been actively thinking about to make...
Share Encharge
Q: If i choose for tier 6, do i then get the premium plan? And will i also get all future updates to this plan?
David_Encharge
Jan 4, 2026A: Hey Ralph! đ Thanks for the question â happy to clarify!!
Q: If I choose Tier 6, do I then get the Premium plan? And will I also get all future updates to this plan?
A: Great question!! đ
⢠Tier 6 is part of the Growth plan, not the Premium plan â so choosing Tier 6 does not automatically give you Premium.
⢠Growth (including Tier 6) and Premium are separate tracks. Premium includes...
Share Encharge
Q: single optin
Hi,
is it possible to set up single optin?
or when somebody purchases at woocommerce, there is no need for an extra confirmation or?
Legally its not necessary due several adjustments
Thank you,
Ingrid
David_Encharge
Jan 2, 2026A: Absolutely Ingrid! Great question đ
Yes â single opt-in is supported in Encharge, and it's enabled by default.
That means:
⢠If someone fills out a form or gets added via an integration (like WooCommerce), theyâre added directly to your list without needing to confirm their email
⢠No additional confirmation or double opt-in email is sent â unless you intentionally configure one in your...
Share Encharge
Thank you! Thats helpful!
And the product name is tagged? or can I create a semnent that says send to all who have not purchased product x?
Yes! You can segment by product name â including "has not purchased Product X" â as long as you're on Tier 6 (or a 2021 LTD with WooCommerce unlocked).
Sounds good. And hope the delay in sending email is solved? I send around 500k emails a month. Kind regards,
Ingrid
Hmm, which delay?