Hi, I created Facepop few days back and its nor verifying the website. I followed every instruction provided. Contacted support but nor response. Kindly please check my issue and get me a solution asap. thanks!
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Q: I opened a trial account to test the platform. My card cannot be removed/cancelled. How do I reach support?
Hello, I signed up to try Facepop before purchasing at Appsumo. Since it asked me for my credit card details for me to be able to try the platform, I inputted my details. I tried cancelling my free trial way before trial date expiry but it won't allow me to cancel. A pop-up always appears when I try to cancel : "Billing information is missing from your account. Our systems are attempting to retrieve the necessary details. Pls try again in 5minutes or contact support for assistance." I sent a message on your support chatbot to no avail. I kept cancelling the trial subscription, also to no avail.
Now, MY CARD HAS BEEN CHARGED. I still cannot cancel the account and could not remove my card details as it seemed to disappear on the platform. Please help to rectify this & refund the amount charged.
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
I just checked my account. I still am not able to cancel the trial subscription as it always registers an error. I couldn't find the page where my card details are contained. It's not found in the dashboard menu. My card has already been charged! Need a refund for that. If I'm not able to cancel the subscription, it will keep charging my card every month. Please help to fix this issue asap.
Q: Please tell me how to disable videos.
Is there a way to disable embedded videos and get link videos created in the workspace in settings so that they no longer appear?
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Q: Does Facepop have a direct integration with your other tools?
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Q: Facepop Not Working Nor Support Response!
Hi, I created Facepop few days back and its nor verifying the website. I followed every instruction provided. Contacted support but nor response. Kindly please check my issue and get me a solution asap. thanks!
Fatos_Answerly
Apr 12, 2025A: Hi there,
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Share FacePop
Q: I opened a trial account to test the platform. My card cannot be removed/cancelled. How do I reach support?
Hello, I signed up to try Facepop before purchasing at Appsumo. Since it asked me for my credit card details for me to be able to try the platform, I inputted my details. I tried cancelling my free trial way before trial date expiry but it won't allow me to cancel. A pop-up always appears when I try to cancel : "Billing information is missing from your account. Our systems are attempting to retrieve the necessary details. Pls try again in 5minutes or contact support for assistance." I sent a message on your support chatbot to no avail. I kept cancelling the trial subscription, also to no avail.
Now, MY CARD HAS BEEN CHARGED. I still cannot cancel the account and could not remove my card details as it seemed to disappear on the platform. Please help to rectify this & refund the amount charged.
Fatos_Answerly
Apr 12, 2025A: Hi there,
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Share FacePop
I just checked my account. I still am not able to cancel the trial subscription as it always registers an error. I couldn't find the page where my card details are contained. It's not found in the dashboard menu. My card has already been charged! Need a refund for that. If I'm not able to cancel the subscription, it will keep charging my card every month. Please help to fix this issue asap.
Q: Plan 2
Plan 2 is for unlimited sites, right?
Fatos_Answerly
Apr 12, 2025A: Hi Dimtry, thank you for the question!
Yes, with T2 you can use unlimited widgets on unlimited websites!
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