FacePop Reviews

Love this product! The CTA buttons provide a ton of flexibility and there is a fair amount of customization regarding the player. I made my first video in no time. I did have a bit of an issue embedding it (all me... not the software), and I sent an email. Honestly, I was blown away at the level of support I received. Someone was able to see what I was challenged with in my account and walk me through what I was doing wrong in several email exchanges. Not waiting for hours for a response... literally minutes! FacePop is a masterclass in customer support. I'd give it 6 tacos for that part alone if I could. But the video widget is well worth the money.

I started using Facepop recently and faced an SSL certification issue on the first day. Thankfully, Fatos resolved it promptly :), which impressed me with their support. About a week later, I encountered an issue where tapping the full-screen option caused the video to freeze, and only audio would play when resumed. This happened on both mobile and desktop. Nevrie quickly fixed this issue within a week. As someone new to webhooks, I shared my query with Nevrie. It was Nevrie's patient walkthrough, which helped me get started smoothly(Nevrie you rock). In terms of features, Facepop fits well with one of my use case i.e. for my educational academy. It’s very handy for collecting student testimonials, making it easier to gather valuable feedback. After seeing list of features and incredible support, I bought all the codes(fully stacked).

To sum up-Go ahead while this deal is live as the tool is practical and the customer support is excellent.

This is amazing! I love it! At first it was bit challenging to get the video to load because it was too big and it keep saying couldn't accept format. I asked ChatGPT ...whats up with this! lol! It showed me how to compress the video and viola, it uploaded! I added the code to the header section in Hostinger and I was like - ahh this so cool - had a client friend take a screen shot and text me - I love this! So far so great! :)

Amazing tool, I already install it for some clients and they love it

The Platform:
The platform works really well and performs its function as a face-to-face video widget beautifully. The loading time for embedded widgets and iframe videos is quite fast, and the CTA buttons work flawlessly to boost engagement. I did have a minor issue connecting my custom domain because the instructions weren't entirely clear regarding the 'www' prefix (note: if your domain doesn't use 'www', don't type it in the configuration). I struggled for about 30 minutes, but after reaching out to support, Fatos solved my problem in no time.
There are a few areas that need improvement. The UI/UX could be optimized; for instance, on my small laptop screen, the CTA configuration panel overlaps and hides the video widget preview. It would also be great to have a dark mode, multi-language support (so I can translate it into my local language), and a wider selection of icons in the CTA settings. Additionally, adding Loom-style "emoji responses" and a comment section within the widget would be massive for interactivity and engagement.

Whitelabel Configuration:
This is one of the purest and best whitelabel setups I've seen. We can fully rebrand the platform, and since they use a generic CNAME, agency clients won't find any trace of FacePop. However, I have a few suggestions:
1. Please give us the option to hide/close the large promotional popup for the "Answerly bundle pack" inside the whitelabel menu; it takes up too much space and feels a bit intrusive.
2. Please add more payment gateways. Currently, only Stripe is supported, which isn't available in my country.
3. Bug report: When I configure the widget branding of my agency branding in the app.facepop.io, it doesn't show up on my custom domain (app.mydomain.com) when I log in using my main/agency account. It only appears when logged in as a client. Because of this, the widgets I embed on my own agency landing page using my main account do not display my agency branding. This really needs to be fixed.

The Founder and Team:
They are hands down the fastest and most helpful team on AppSumo (I really hope this top-tier support continues long after the AppSumo campaign ends!). I asked for help via the AppSumo questions and their support email, and even on the weekend, they replied and solved my problems quickly. I even requested an Emailit integration, and Fatos literally shipped it within hours! Easy 5 stars for their responsiveness and helpfulness.

I have big hopes that FacePop will continue to grow with more features, better UI/UX, increased speed performance, advanced reports, and more integrations. FacePop is worth every penny and absolutely deserves all the tacos! 🌮🌮🌮🌮🌮