GoZen Forms.Ai Questions

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Q: App sumo Support Team Is not Replying for my Refund Request mail

i Have Sent Mail 6 Times Please Help

CoachAutomaticPLUSMay 30, 2025
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Q: The Forms Closed by it self ???

kaivorMar 26, 2025
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Q: Why is an LTD tool asking for users for money?

I invested in this tool a while ago, setup systems with this tool and now all over a sudden it is asking for payment. Why is this happening?

viva22PLUSApr 8, 2025
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Q: I can't access my forms. It asks me to pay monthly!

What a shame. I know the refund period is over. But still, I want my money back. I only use this form app once. And the second time, it closes my account and forcing me to switch to a monthly plan.

Why do we buy lifetime deal then?

HiShahadatPLUSApr 5, 2025
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Q: I bought this in 2023 and forgot to activate it and would like to do so now. I should I go about it?

mariejoseecaesarPLUSMar 20, 2025
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Q: Hi, is the Google Tag Manager tracking feature available yet?

mefugimotoPLUSMar 2, 2024
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Founder Team
Vidya_GoZen

Vidya_GoZen

May 15, 2024

A: Google Tag Manager is on our roadmap, and it will be implemented in 6 weeks

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Q: can i make quiz?

is there a way to make quizess ?

psycho2PLUSOct 23, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 23, 2024

A: Hi, HyperReach does not support creating quizzes, but you can create quizzes using our other products GoZen Forms and GoZen Engage.

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Q: I bought GoZen.

It does not connect to GoHighLevel / Lead Connector through Zapier.

Is it possible to connect GoZen directly to GoHighLevel's LeadConnector or to get a GoZen to Zapier to GHL's Lead Connector integration?

I need that to use your software that I just bought.

username777Aug 25, 2022
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Founder Team
Ram_GoZen

Ram_GoZen

May 15, 2024

A: Hi Lori, one of our other products Optinly directly integrates with GoHigh Level. We have worked with them previously.

Nice video here : https://youtu.be/CnP0TgyffIU

We’ll get an integration with them in the next 1 month. Please add your request here and track.

https://roadmap.forms.gozen.io/roadmap

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Q: Is any Indian payment gateway integrated ?

Especially Razorpay.

khantiodiatokaPLUSJan 23, 2023
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Founder Team
Ram_GoZen

Ram_GoZen

May 15, 2024

A: Hi, yes, this is in our roadmap, please check the progress

https://roadmap.forms.gozen.io/post/razorpay-integration--pno

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Q: Layout of Gozen forms when viewed on mobile device

We are using the "slides" option when creating our Gozen form.
When viewed on desktop device, the text size of the questions is ok.
But when viewed on mobile device, the text size of the questions is extremely small relative to the phone's screen size.
Please see screenshot of this here: https://snipboard.io/Tn5wCQ.jpg
*What steps can we take to make the text size of the questions readable or responsive when viewed on a mobile device?

admin691PLUSOct 14, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 14, 2024

A: Hi, To adjust the text size of questions, go to the form themes, click the edit button, and set your font size to Small (S), Medium (M), or Large (L). If this doesn't resolve the issue, please reach out to our live chat for further assistance. Thank you!

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Q: Non riesco ad accedere al mio account e neanche contattarvi

Ciao,
dopo il primo accesso (acquisto su appsumo tier 1) e registrazione ora non riesco più ad accedere dopo il login. mi chiede di verificare mail ma non arriva nessuna mail (neanche spam). per favore risolvere quanto prima se no non riesco a valutare il vostro software. grazie

samuel.zizzaOct 14, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 14, 2024

A: Contatta il nostro supporto tramite chat dal vivo e potresti anche fornire il tuo indirizzo email in modo che possiamo aiutarti ulteriormente? Grazie!

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Q: Date of Exported CSV file of Responses

When we view the responses in the "Responses" tab, we can see the local submitted date and time.
However when we click the "Export" button and view the CSV file the submitted date and time is in GMT format.
How can we set the submitted date and time to be our local date and time instead of GMT?

admin691PLUSOct 14, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 14, 2024

A: Hi, Currently, we support ISO time. There is no setting to automatically adjust the export date and time to local time. You may need to manually convert the time after exporting.

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Q: What are the steps to change email address associated with signup?

Hi Gozen!
I have signed up with an incorrect email address.
With dashboard > profile > settings > the email address is greyed out and non-editable.
What steps do I need to take to make the email address field editable?

admin691PLUSOct 13, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 14, 2024

A: Hi, Please reach out to our live chat, our team will assist you with this. Thanks : )

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Q: Is PayPal added as a payment option?

admin691PLUSOct 13, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 14, 2024

A: Hi, Currently, PayPal is not yet added as a payment option, but it is on our roadmap, and we are working on integrating it soon.

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Q: Payment currency

Can add more payment currency ? eg. HKD

110912467050195750449Oct 10, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 10, 2024

A: Hi, We are currently working on adding support for HKD and other currencies in the payment process.

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Q: Hi, can you add Canadian Dollars to you Stripe integration please?

mrunsoxPLUSOct 11, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 12, 2024

A: Hi! Yes, we will add Canadian Dollars to the Stripe integration and will notify you once it’s done.

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Q: Responses per month

Hi,

Could you clarify what "Responses per month" means"? Is a response classed as a field in the form, or one full form submission?

Thanks!

mjk5PLUSOct 10, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 11, 2024

A: Hi, The response is calculated for full form submission.

Thanks and have nice day

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Q: After Embed code

Hi, After WP [Embed code], no close button?

I've tried to enter several popups and the popup on the right side, but I can't close the window without entering the data, how should I handle close the popup window?

Thank you

110912467050195750449Oct 10, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 10, 2024

A: Hi, Please reach out to our live chat, our team will assist you with this. Thanks : )

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Q: Log in not possible

Can you help me please to log in into my account? I can't find the support, so i write here. I get this message.

I get a warning message: Your offline, Please check your internet connection and try again. (and I'm not offline)

Thank you for your support

DennisRPLUSOct 10, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 10, 2024

A: Hi,

Please, ping us on support with this text "LOGIN_SUPPORT" our team will prioritize and fix this issue.
Thanks, and have a nice day

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Q: Will there be additional time options?

Right now there is only a date function, but I would like to ask if there is an option to add a time?
And what new features do you have planned for the process?

Thank you for your time.

110912467050195750449Oct 10, 2024
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Founder Team
Aishwarya_GoZen

Aishwarya_GoZen

Oct 10, 2024

A: HI, We will add the time function feature in our roadmap.
Please check our roadmap for updates! https://trello.com/b/xOeJg6ni/gozen-forms

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