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Helpwise

The shared inbox solution that transforms email communication into team collaboration

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Having multiple inboxes and log-ins for your team is a recipe for disaster. (Think: two people replying to the same email with conflicting information - awkward).

Even the best teams can have trouble keeping track of who said what (and when) in an email.

If your current means of communication consists of shouting, “Did someone reply to Larry from Billing?”, you may need to rethink your strategy.

Helpwise is on its way.

TL;DR

too long didn't read
Collaborate on email replies with assign and chat options within a thread, and get back to your customers faster
Create saved email responses and use the knowledge base to answer common customer queries
Automate integrations and workflow to save time and boost productivity
Best for: Support and sales teams managing shared email accounts like help@, sales@, and info@

Overview

Helpwise is a shared inbox solution for teams of all sizes looking to increase collaboration and deliver better customer service, faster.

As an easy-to-use shared inbox solution, Helpwise gets your team on the same page (literally) to keep track of who’s tackling what.

Assign emails and follow-ups to the right team member and never send duplicate or inconsistent information to your customers again.

With the saved replies function, you can tap into the existing knowledge base to solve common queries (“No, you can’t have our product for free.”).

You’ll be able to get back to your customers faster with the white-glove service they deserve.

Assign conversations to yourself or to team members to avoid overlapping or conflicting information.

Helpwise is easy to figure out, but if you have any doubts or questions, the Help Center is packed with useful information.

View published Help Center articles, or create a new one to add your own articles and collections.

Helpwise lets you add and manage your Help Center articles in a pinch!

You can even set automation rules and workflows to manage email loads and save your team from mundane tasks.

Plus, Helpwise integrates with other business tools for enhanced productivity and growth — now that’s a win-win.

Leave your email loads on autopilot by creating and editing automation rules.

You can use Helpwise with the CRM tools you already know and love, like JustCall, Hubspot, Shopify, Slack, Zapier, Zoho, Pipedrive, Copper, and Trello. (More coming soon!)

Using another shared inbox service? Transfer your settings, teams, and data in one click with Help Desk and Front migrations.

Easily integrate with your favorite marketing tools like HubSpot, Slack, Shopify and more!

Passwords are like toothbrushes — you don’t want to share them, even if you love your team.

With Helpwise, everyone gets their own separate login to access the same account.

Respond to emails right from the shared inbox, where team members can add tags, leave notes, and have real-time chats within an email thread.

Helpwise also acts as a shared inbox for SMS and WhatsApp shared accounts.

You can then track email frequency, response rates, individual performance, plus other metrics right in the dashboard.

Reply to emails directly from Helpwise’s shared mailbox and interact with team members.

Balancing inboxes and logins turns your unified team into Lord of the Flies (“I got the conch! I get to speak!”).

Looking for a fast and simple way to collaborate on your email communication and customer service?

Get by with a little help from Helpwise.

Grab lifetime access to Helpwise today!

P.S. Learn how to use Helpwise like a pro by catching our training webinar replay here: Webinar Replay!

Related Blog Posts:

Helpwise

Helpwise

Helpwise.io
FounderFounder

Updates from Helpwise

April 06, 2020

Posted Feb 9, 2023

April 09, 2020

Posted Feb 9, 2023

April 09, 2020

Posted Feb 9, 2023

May 07, 2020

Posted Feb 9, 2023

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Questions
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Questions & Reviews

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Showing 5 of 144 questions

Q: I purchased two deals yesterday, and played around a bit.

I feel like this system is very early in the process, although I like the clean look.

Something that really frustrates me, though, is the experience for my user. You say that we can customize the help center. Which is true, but not the truth. We can upload a favicon, a logo and add a few links (5 in the footer). THREE (!!!) social media options (FB, twitter, LinkedIn). Menus, sure, but in YOUR style and layout.

No option to add our own link color (your blue is NOT good with my overall brand), background color, custom CSS, header and footer in HTML...

Very, very basic.

Help Center Collections have 36 icons to choose from. Not even a star. Or a heart. Why not give us a choice to upload our own, at the very least?

Help Center Articles should be able to be placed in multiple collections, if they fit, so there is not duplication of effort and multiple editing that needs to be done when a change is made.

I'm trying to decide whether to buy another two seats (and possibly hold everything until you mature) or refund. I really want to like this idea, because it seems clean and easy—and yet, it also seems totally incomplete as a solution for a company that cares about a consistent user experience and brand.

Looking forward to your feedback.

Nookie_at_Curiouser.LifeMay 16, 2020
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Q: Will this deal come back again?

ExtraextraPLUSAug 29, 2022
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Q: Will this deal come back again?

Especially when your Facebook shared inbox feature becomes available?

general09Sep 26, 2020
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Q: I don't understand why Twitter inbox is a paid add-on.

Both Facebook and Twitter inboxes coming soon was mentioned so many times in your posts...eg "Yes, we are working on adding Twitter and Facebook as shared inboxes in the near future. As we are seeing a lot of interest for this feature, so we have decided to take this up on priority." It also states "All future plan updates." So why is Twitter inboxes not accessible?

SumoduoJul 3, 2020
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Q: OMG!

TOO LATE! Will this deal come back? We are a start-up and are in desperate need of a good ticket support system :-(

FangMay 27, 2020
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