Helpwise

Helpwise is a shared inbox solution for teams of all sizes looking to increase collaboration and deliver better customer service, faster.

As an easy-to-use shared inbox solution, Helpwise gets your team on the same page (literally) to keep track of who’s tackling what.

Assign emails and follow-ups to the right team member and never send duplicate or inconsistent information to your customers again.

With the saved replies function, you can tap into the existing knowledge base to solve common queries (“No, you can’t have our product for free.”).

You’ll be able to get back to your customers faster with the white-glove service they deserve.

Assign conversations to yourself or to team members to avoid overlapping or conflicting information.

Helpwise is easy to figure out, but if you have any doubts or questions, the Help Center is packed with useful information.

View published Help Center articles, or create a new one to add your own articles and collections.

Helpwise lets you add and manage your Help Center articles in a pinch!

You can even set automation rules and workflows to manage email loads and save your team from mundane tasks.

Plus, Helpwise integrates with other business tools for enhanced productivity and growth — now that’s a win-win.

Leave your email loads on autopilot by creating and editing automation rules.

You can use Helpwise with the CRM tools you already know and love, like JustCall, Hubspot, Shopify, Slack, Zapier, Zoho, Pipedrive, Copper, and Trello. (More coming soon!)

Using another shared inbox service? Transfer your settings, teams, and data in one click with Help Desk and Front migrations.

Easily integrate with your favorite marketing tools like HubSpot, Slack, Shopify and more!

Passwords are like toothbrushes — you don’t want to share them, even if you love your team.

With Helpwise, everyone gets their own separate login to access the same account.

Respond to emails right from the shared inbox, where team members can add tags, leave notes, and have real-time chats within an email thread.

Helpwise also acts as a shared inbox for SMS and WhatsApp shared accounts.

You can then track email frequency, response rates, individual performance, plus other metrics right in the dashboard.

Reply to emails directly from Helpwise’s shared mailbox and interact with team members.

Balancing inboxes and logins turns your unified team into Lord of the Flies (“I got the conch! I get to speak!”).

Looking for a fast and simple way to collaborate on your email communication and customer service?

Get by with a little help from Helpwise.

Grab lifetime access to Helpwise today!

P.S. Learn how to use Helpwise like a pro by catching our training webinar replay here: Webinar Replay!

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