BuckStarQ: #1: How many sites? #2: Booking with my Calendar? #3: Webhooks?
#1: How many sites?
It's not clear how a prospect starts a conversation? Is there a widget I can install on my WordPress site? If 'yes', how is that configured and what are the options?
#2: Booking with my Calendar?
I want to have prospects book a meeting date/time: (a) on my calendar, or (b) based on certain conditions on another person's calendar. How is that done? Can I use a Google Calendar and have no worries about double-booking if a certain time slot is already booked?
#3: Webhooks?
I find Zapier and Make (and such services) can get expensive and they introduce latency into the customer interactions. Do you support WebHooks so I can connect to external systems? If 'yes' point me to the documentation please?
danielrachlin
Jun 11, 2026A: 1. Yes, absolutely! We are an omnichannel-first platform, which means you can easily embed our live chat widget directly onto your WordPress site. Setting it up is a breeze, and you get full customization control. You can tailor:
- Look & Feel: Change the widget location and color themes to perfectly match your branding.
- User Experience: Set custom opening messages, quick-reply suggestions, and full layout support for both LTR and RTL (Right-to-Left) languages.
Plus, you aren't just limited to web chat—you can connect your social channels (Instagram & Messenger) and communication channels (WhatsApp & SMS) to manage everything from one single dashboard.
2. You can definitely have your AI assistant handle bookings. Currently, you can connect third-party tools like Calendly, Cal.com, or Google Calendar via their APIs using our AI Actions feature.
Because it hooks directly into those platforms, you don’t have to worry about double-booking, the AI strictly respects the real-time availability and rules set on those calendars. If you need conditional booking based on another person's availability, you just set up those routing rules inside your calendar provider, and our AI will seamlessly handle the rest.
3. We hear you loud and clear. Those Zapier and Make bills add up fast, and latency is a conversion killer.
Good news: We have our own built-in automations designed to replace those costly middleman services.
- AI Actions: Our AI can trigger events and push/pull data to and from your external systems instantly mid-conversation.
- Message Webhooks: We support webhooks for message events so your CRM or database stays perfectly in sync.
You can dive straight into our webhooks docs here:
https://docs.heyy.io/api-reference/webhook-object-model
Let us know if you have any other questions. We'd love to have you on board!