TeamGeniusQ: Email channel / Knowledge base / API
Hi
Congratulations on the launch.
Few questions
1. Do you also offer email channel (gmail and outlook integration)
2. Do you also offer role-based knowledge base (private and public pages, and public pages that are available based on user segmentation)?
3. Do you have an API that allows replying to an active conversation after retrieving information from a 3rd party source (use case: Active chat --> Webhook to Zapier or similar --> reply with the answer to the active conversation)
Thanks
danielrachlin
May 18, 2026A: Thanks, appreciate the support!
1. We still don't have an email channel, but it's in the making!
2. You can create different AI employees for different segments, and for each AI employee, you can set a fully separate knowledge base & actions, and instructions
3. Do you mean an API for our AI employees?
Hi
1. What is the ETA on email channel?
2. How will that work? Can a user start in segment X and then move to segment Y? To be very specific- I support multiple clients and they all need access to some generic knowledge base articles plus some specific (dedicated) articles.
3. I want to reply to active chat conversation via API- for example get record information from CRM and send it to the chat
1. Can't say the exact time, but the priority is very high
2. You can set an attribute "plan" for example, and then navigate the contact to a specific AI employee via our automations.
3. Yes, you can call an API in mid-automation and then map the response and use it in the rest of the automation.