Julian_WolfQ: Old Messages
Hi everybody,
does Heyy also read "old" messages, like Archived Messages or Messages that I got 2 months ago, or does it only see new "incomming" mails?
And ... how safe is it for WhatsApp?
All the best, Julian!
danielrachlin
May 18, 2026A: Hey Julian!
You mentioned "mail", we still don't have an email channel, but it's in the making!
We don't import the "old" conversations when you connect a new channel, but from the moment you connect a channel to our platform, all the new messages will be stored on our platform with no time limit!
About WhatsApp, it's very safe! We are an Official Meta Partner
So the Answers would never refer to any old messages. The customer "starts existing" only from the moment heyy is connected and when the connection is lost for a day, heyy is not capable to get the information during the "unconnected" period?
About Whatsapp: So do I need the Business-API für Whatsapp?
Why should the connection be lost? As long as we have a connection to the channel, we get ALL the messages.
About WhatsApp, you need 2 things:
1. Facebook Business Portfolio (formerly Facebook Business Manager)
2. WhatsApp number - can be a clean number with no WhatsApp or a WhatsApp Business app (1 is called Cloud API and the other is coexistence)