The part related to attachment says I can upload PDF or Docs, but it doesn't give me that option; only images are available.
Founder Team
andreas_ivymayhem
Dec 12, 2025
A: Hi there,
We're aware that some customers are experiencing this (depending on how content is uploaded) and we are working on this and will deploy a fix within the next week.
Next time though, please create a ticket, as this does not belong into the AppSumo questions section. Thanks.
I can see that eniston can also be platform to receive feedback by public and users. Is there any way we can add an option for users to give rating or stars 1-5 on top of their comment / feedback / reviews?
Founder Team
andreas_ivymayhem
Dec 8, 2025
A: No stars, no, but as you probably have already seen, it's a smiley-based rating: https://cloud.ivymayhem.io/dp3qqJZw
You can change the order, or disable a specific smiley from within the workspace settings. We don't have plans to make it a star-rating.
Is there ever going to be a way to restrict articles by user? Creating a new workspace seems like a daunting way to separate users for different use cases. It's not the worst, but just a bit cumbersome. Also, is there a roadmap somewhere?
Founder Team
andreas_ivymayhem
Dec 3, 2025
A: Hi there,
The idea is that a team can work together within a workspace, it was never really planned to restrict team members from accessing specific articles. We currently also have no mechanism in place to limit the frontend search to specific member rights.
Or is your question more directed to what members can edit in the backend?
We stopped maintaining a public roadmap for all our...
My use case was a little more specific: Different articles being available to different clients. It seems that creating a new workspace is the only guaranteed way to restrict article access, which is fine but not preferred. I can deal with it and still think the product is excellent thus far.
Understood that the roadmap is locked away, but is there a place to request features at least?
Hi! I’ve purchased the AppSumo LTD, but when I started using the platform, I encountered some issues that prevent me from using it properly. I’ve already opened two tickets but haven’t received any response yet.
Icons in categories are not working: neither choosing an icon nor uploading one works.
Success boxes are not functioning in articles: when you insert a success box (or any other type of box), it’s not possible to delete it or continue writing below it.
Founder Team
andreas_ivymayhem
Oct 7, 2025
A: Hello Isabela,
Thanks for your patience regarding your tickets. We're currently swamped with todos and tickets. I have answered your tickets by now.
As mentioned in one of them, our (third-party) editor will soon be replaced by a custom one, hopefully removing the friction to get content written and saved.
Apologies for the bad start. I hope you'll stick around long enough to see the updates...
Q: Upload PDF and Docs
The part related to attachment says I can upload PDF or Docs, but it doesn't give me that option; only images are available.
andreas_ivymayhem
Dec 12, 2025A: Hi there,
We're aware that some customers are experiencing this (depending on how content is uploaded) and we are working on this and will deploy a fix within the next week.
Next time though, please create a ticket, as this does not belong into the AppSumo questions section. Thanks.
Share eniston Knowledge Bases
Verified purchaser
Thanks for responding, Andreas. We look forward to the fix.
Q: Feedback rating and stars?
I can see that eniston can also be platform to receive feedback by public and users. Is there any way we can add an option for users to give rating or stars 1-5 on top of their comment / feedback / reviews?
andreas_ivymayhem
Dec 8, 2025A: No stars, no, but as you probably have already seen, it's a smiley-based rating: https://cloud.ivymayhem.io/dp3qqJZw
You can change the order, or disable a specific smiley from within the workspace settings. We don't have plans to make it a star-rating.
Share eniston Knowledge Bases
Q: Article Level Security
Is there ever going to be a way to restrict articles by user? Creating a new workspace seems like a daunting way to separate users for different use cases. It's not the worst, but just a bit cumbersome. Also, is there a roadmap somewhere?
andreas_ivymayhem
Dec 3, 2025A: Hi there,
The idea is that a team can work together within a workspace, it was never really planned to restrict team members from accessing specific articles. We currently also have no mechanism in place to limit the frontend search to specific member rights.
Or is your question more directed to what members can edit in the backend?
We stopped maintaining a public roadmap for all our...
Share eniston Knowledge Bases
Verified purchaser
My use case was a little more specific: Different articles being available to different clients. It seems that creating a new workspace is the only guaranteed way to restrict article access, which is fine but not preferred. I can deal with it and still think the product is excellent thus far.
Understood that the roadmap is locked away, but is there a place to request features at least?
Yes, you can request features here: https://feedback.eniston.io
Verified purchaser
Perfect thanks. I can see the feature statuses as well. This works.
Q: Video is not working
I just purchased and tried to add my 1st article which contains text and a video but the editor doesn't have an option to embed a video. Please advise
andreas_ivymayhem
Nov 19, 2025A: Hi there,
Please use the dedicated ticket function for this kind of support request: https://cloud.ivymayhem.io/37Qc80Gs
But to answer the question, you can add your embed code right here: https://cloud.ivymayhem.io/SbCt8N8b
Share eniston Knowledge Bases
Q: Open multiples tickets and nobody answer me
Hi!
I’ve purchased the AppSumo LTD, but when I started using the platform, I encountered some issues that prevent me from using it properly. I’ve already opened two tickets but haven’t received any response yet.
Icons in categories are not working: neither choosing an icon nor uploading one works.
Success boxes are not functioning in articles: when you insert a success box (or any other type of box), it’s not possible to delete it or continue writing below it.
andreas_ivymayhem
Oct 7, 2025A: Hello Isabela,
Thanks for your patience regarding your tickets. We're currently swamped with todos and tickets. I have answered your tickets by now.
As mentioned in one of them, our (third-party) editor will soon be replaced by a custom one, hopefully removing the friction to get content written and saved.
Apologies for the bad start. I hope you'll stick around long enough to see the updates...
Share eniston Knowledge Bases