4.4
Taco ratings
Notch has received positive feedback for its intuitive design, ease of use, and efficient proposal creation. Users have praised the platform's clean interface and PDF export feature. However, some users have reported issues with the undo function and table properties. Despite these minor drawbacks, Notch remains a solid choice for those seeking a user-friendly contract management tool. With a 4.6 overall rating and a 60-day money-back guarantee, Notch is definitely worth considering.
AI-powered summary of customer reviews
Verified purchaser
Copy Paste still doesn't work
Copy Paste still doesn't work, and the buggy editor forces me to refund.
TimDe
Nov 5, 2024I’m sorry to hear about your frustration. We’re actively working on general improvements to the editor, including fixes for copy-paste issues. Our goal is to make the editing experience as smooth as possible.
Verified purchaser
no from my side
looked very nice at the beginning. but its very complex to use and most features are still missing. i tried to ask but never got an answer.
TimDe
Nov 3, 2024I’m sorry to hear about your experience. I apologize if you didn’t receive timely responses to your questions—we’re here to support you, and I’ll make sure any outstanding questions are addressed. Could you send your questions again to support@notch.so. If there are specific features or workflows you’re struggling with, please let me know, and I’ll do my best to assist or provide clarity.
Verified purchaser
Clean UI is the only positive point comparing with even open source tool
Pros:
- Clean UI and UX
Cons
- Feature is very limited
- Too focus on "agency" orientation
TimDe
Oct 22, 2024Thank you for your feedback! We appreciate your compliments on the clean UI and UX. We're constantly working on expanding our feature set and making improvements.
Verified purchaser
From a Professional level... this is just OK but I am about to ask for a refund
I am a commercial real estate broker, so when I buy software and use it, it has to reflect a level of professionalism. This barely gets the job done.
1) The Agreements in the template look like they were written by someone in High School, and most likely not someone in the United States. Certainly not a US attorney. In my opinion, none of the Templates are usable.
2) There is zero tutorial on how to use this software as you go through it. Who cares right? We have Youtube for that! Yeah - zero tutorial videos on Youtube. One AppSumo reviewer maybe has a little help but that's it... and it's not super simple to understand the system.
3) Ever use software where the typing/editing is clunky? That's Notch. If you've created a new bullet point with words and you want to delete it, a lot of times it won't delete the bullet point and you find yourself backspacing the words in the item before it. It's clunky.
4) Notch's main component is document signing, right? Well be prepared for a very rigid document process that literally allows you to change nothing about the signature block. And when you see Notch's signature block, you may feel like a European third grader created it. It only offers First Name, Last Name, Email Address, and there's no way to change it. When dealing with other businesses, I often need Company name and Title, and custom fields to show up... this is a very bad limitation in my opinion, especially for a signature signing app - customers want to feel confident in what they are signing, and this is terrible. Sorry, but true.
5) Customer Service is non-evident. There's no phone (I didn't expect it), there's no chat (did expect), the help database really has nothing except a few users questions, and the customer service email is hidden (greyed out on a grey page) at the bottom of the contact us form. I used the contact form and AppSumo questions page - but I guess my question wasn't important and they stopped answering questions on App Sumo after the sale ended. Moreover, whatever automated system they use doesn't check if you have a question waiting before asking for a 5-taco review.
I have a lot more to say but I think you get the point.
I am not trying to hurt Notch sales, but I really get the feeling that they priced this as a great invention and maybe not well thought out software - and I don't like that. Bottom line is it's not worth $400 at the highest tier, which I got... Compared to other platforms, $400 doesn't seem like a good deal when I have to wait possibly a year for them to get their act together.
I am going to keep working with it for another week but most likely end up asking for a refund.
TimDe
Oct 21, 2024I'm sorry to hear that you're not having the best experience with Notch so far. However, thank you for your feedback. If you give us a little more time, I hope we can resolve some of the issues you're facing and make Notch a tool you're proud to use in your business.
To address your feedback about the signature block: You can actually add the company name and job title to the signature block....
Verified purchaser
Almost perfect
Let me start with what is missing:
- Contact book to save contacts
- Variables that are connected to the contact book
- Uploading your own signature
If this gets implemented, it will be the best contract tool out there. It would make it possible to create automatisations with make.com and scale the process with templates.
What is good:
- Super intuitive design
- Great UX
- Does what is needed
This is the first contract tool that is better than PandaDoc and I looked at several others. I would buy it again.
TimDe
Oct 14, 2024Thank you for your detailed feedback! We're glad you're enjoying Notch and appreciate your suggestions for improvement. Stay tuned for future updates—we’re excited to keep improving!