Q: Clarification on Custom AppSumo Plan Features and Updates
I would like to clarify a few details about the Custom AppSumo plan:
Is there a risk that the tool could become outdated or less up-to-date compared to the plans sold outside of AppSumo? I’ve had negative experiences with this before.
No there is no risk on that, we sell the same plans in both deals. Also the deal is active for multiple years now and we consider it a strategic investment.
Yes the plan includes the knowledge base, although we have not yet listed that here :)
Thanks for your question. The ideal way for you would be to use a WordPress plugin to make the SSO integration. Unfortunately we don't have a Wordpress plugin right now. We do have it on our wish list here: https://app.productlift.dev/p/wordpress-plugin-for-easy-embedding-NTudRF
When you vote for it, we will prioritize it higher and you will also be informed on any new...
Q: Can you add ProductLift's logo to FontAwesome so that I can link to it in my footer?
I realize I can manually input the ProductLift logo and link to it from my footer, but I just prefer the uniformity of having my site's socials organized in FontAwesome.
Can you provide them with an SVG of ProductLift's logo? I'd love to be able to link to my ProductLift page through their site.
FA can be found here: https://fontawesome.com/search?ip=brands&o=r
I've checked the website of FontAwesome, but I could not find the option to add the logo for free. Maybe you can help us out? Or indeed use the SVG variant.
Sounds good. Sure, here it is: https://www.productlift.dev/logo_icon.svg
Ruben
Q: Question about User Data Transfer and Subscription Status in Feedback Integration
If I have an app that offers a subscription or a Pro version, can I, when linking to the ProductLift Feedbackboard website from within the app, directly transfer information about whether they are a Pro user or not? The purpose would be to distinguish which feedback is being supported by Pro users versus Free-tier users.
Alternatively, if this direct data transfer is not possible, can users log into the feedback board with the same credentials they use for my app, so that their subscription status is recognized and the relevant information is transferred that way?
And if both currently doesn’t work, is this being implemented in the near future?
You can definitely provide information like pricing plan, status, MRR, LTV, and custom fields to ProductLift. There are a few options to do it: - Provide it via single sign-on (users don't need to login then), see this article: https://app.productlift.dev/p/single-sign-on-sso-bWA0yz - Add it later using user import (you can override segmentation...
Hi. Whenever I tried to create a new portal, a error message appears. But if I come back to the login, several portals with the same name are created. How I can delete the repetited portals?. As well, the settings and the custom domain options, are not working.
Thanks for your message — happy to help. We introduced a few issues with new portals earlier today while making performance improvements, but they’ve been resolved now. Apologies for the inconvenience.
The best option is to contact customer support so they can remove the affected portals for you. You’re welcome to create a new one already, and we’ll update the custom domain on...
Q: Clarification on Custom AppSumo Plan Features and Updates
I would like to clarify a few details about the Custom AppSumo plan:
Is there a risk that the tool could become outdated or less up-to-date compared to the plans sold outside of AppSumo? I’ve had negative experiences with this before.
Does the plan include a knowledge base feature?
RubenBuijs
Sep 11, 2025A: Hi Robson,
Thanks for your questions, happy to help!
No there is no risk on that, we sell the same plans in both deals. Also the deal is active for multiple years now and we consider it a strategic investment.
Yes the plan includes the knowledge base, although we have not yet listed that here :)
Ruben
Share ProductLift
Verified purchaser
Thank you, Ruben! I'm really happy to see you answer this question with such confidence. I've decided: I'm going to buy it.
Q: How to add SSO for Wordpress
Hi there! How do I implement SSO for a Wordpress site? Do I just add a snippet of code to the homepage?
I see this page, but it's a little over my head-- (what's a JWT Token?)
https://app.productlift.dev/p/single-sign-on-sso-bWA0yz
Do you have any resources with a video to walkthrough a Wordpress SSO installation?
RubenBuijs
Aug 26, 2025A: Hey Asakhai,
Thanks for your question. The ideal way for you would be to use a WordPress plugin to make the SSO integration. Unfortunately we don't have a Wordpress plugin right now. We do have it on our wish list here: https://app.productlift.dev/p/wordpress-plugin-for-easy-embedding-NTudRF
When you vote for it, we will prioritize it higher and you will also be informed on any new...
Share ProductLift
Q: Can you add ProductLift's logo to FontAwesome so that I can link to it in my footer?
I realize I can manually input the ProductLift logo and link to it from my footer, but I just prefer the uniformity of having my site's socials organized in FontAwesome.
Can you provide them with an SVG of ProductLift's logo? I'd love to be able to link to my ProductLift page through their site.
FA can be found here:
https://fontawesome.com/search?ip=brands&o=r
RubenBuijs
Aug 21, 2025A: Hi Asakhai,
I've checked the website of FontAwesome, but I could not find the option to add the logo for free. Maybe you can help us out? Or indeed use the SVG variant.
Ruben
Share ProductLift
Verified purchaser
I can definitely polk around and try to figure it out. Do you have a SVG that you can link to from here?
Sounds good. Sure, here it is: https://www.productlift.dev/logo_icon.svg
Ruben
Q: Question about User Data Transfer and Subscription Status in Feedback Integration
If I have an app that offers a subscription or a Pro version, can I, when linking to the ProductLift Feedbackboard website from within the app, directly transfer information about whether they are a Pro user or not? The purpose would be to distinguish which feedback is being supported by Pro users versus Free-tier users.
Alternatively, if this direct data transfer is not possible, can users log into the feedback board with the same credentials they use for my app, so that their subscription status is recognized and the relevant information is transferred that way?
And if both currently doesn’t work, is this being implemented in the near future?
RubenBuijs
Aug 21, 2025A: Hey,
Thanks for your message. Happy to help.
You can definitely provide information like pricing plan, status, MRR, LTV, and custom fields to ProductLift. There are a few options to do it:
- Provide it via single sign-on (users don't need to login then), see this article: https://app.productlift.dev/p/single-sign-on-sso-bWA0yz
- Add it later using user import (you can override segmentation...
Share ProductLift
Q: Portals creation bug and settings not working
Hi. Whenever I tried to create a new portal, a error message appears. But if I come back to the login, several portals with the same name are created. How I can delete the repetited portals?. As well, the settings and the custom domain options, are not working.
RubenBuijs
Jul 29, 2025A: Hey Rjmoral,
Thanks for your message — happy to help. We introduced a few issues with new portals earlier today while making performance improvements, but they’ve been resolved now. Apologies for the inconvenience.
The best option is to contact customer support so they can remove the affected portals for you. You’re welcome to create a new one already, and we’ll update the custom domain on...
Share ProductLift