Thank you for sharing your feedback and for taking the time to voice your concerns. I’m sorry to hear about your experience, and I completely understand how frustrating it can be when technical issues impact your station.
We acknowledge that there have been challenges, and we’re actively working to improve our support system to ensure issues are resolved promptly. Your feedback helps us...
I wanna express my deep frustration regarding the continuous service outage we've experienced for over a week now, with no resolution or response to my multiple support tickets. This extended downtime has significantly disrupted my business operations and eroded customer trust, resulting in tangible harm.
I'm still getting "Slim Application Error" while trying to enter the dashboard.
It’s unacceptable for a paid service to lack the basic support structure necessary to resolve issues promptly. I expect a swift response and a concrete action plan to fix this issue and prevent future incidents.
Thank you for your immediate attention to this matter.
A: We are truly sorry for the issues you've encountered. We understand your frustration, and we apologize for the delays in response. We've recently had some challenges with our support client and communication with our support agents, but those issues have now been resolved. We're able to communicate much more efficiently and quickly moving forward.
I have been there my friend, I was down for 2 months. From what I can tell they have gotten rid of their ticket system, so go to the website a click the contact button and fill out that form.
My Invites by WilderOneRadio 1 Month 3 Days ago0 Replied WilderOneRadio #EB924E94 Category: Technical Assigned: Yusuf Gunduz
My site is down again. by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #7333D3C2 Category: Technical Assigned: Yusuf Gunduz
Streaming by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #3C7D21CF Category: Technical Assigned: Yusuf Gunduz
Tier 4 by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #851DCAE4 Category: Account and Billing Assigned: Yusuf Gunduz Control Panel by WilderOneRadio 1 Month 3 Days ago4 Replied WilderOneRadio #0D1B6121 Category: Technical Assigned: Yusuf Gunduz
I cant get into my station by WilderOneRadio 1 Month 3 Days ago3 Replied WilderOneRadio #035C3358 Category: Technical Assigned: Yusuf Gunduz
A: We are truly sorry for the issues you've encountered. We understand your frustration, and we apologize for the delays in response. We've recently had some challenges with our support client and communication with our support agents, but those issues have now been resolved. We're able to communicate much more efficiently and quickly moving forward.
My on demand music is working but my live radio is running without sound for at least a week now. I’ve tried on the public pages and on the backend through multiple internet connections and computers and phones with no luck. When I try to write a ticket, it just goes to the landing page and I don’t get a confirmation email. Is there no other way to contact support? My station is nocellservice
I'm sorry to hear about the issues you're facing with your live stream. It sounds frustrating, especially when you've already tried multiple devices and internet connections.
Please ensure that your live broadcast settings are correct and that the input source for the audio is functioning as expected. Since you're also experiencing issues submitting a ticket, I would recommend trying...
I have 6 tickets that are 28 day olds with no response. I keep asking for help. My station has been down for a month, and now I can't even get into the dashboard. I spent a year building my station, creating my playlists, and designing my website just to have it all taken away, and I have no idea why. I'm sure this will get declined as have my other comments here, but I have it all on record.
Q: Why do you come back to Appsumo when you cannot support your app properly?
For people with support issues because your station goes down for weeks and months, here is a solution:
https://www.asurahosting.com/shoutcast-hosting
They host your radio station, and it is very inexpensive and te have support unlike the Radiolize amateurs.
Melisa_Radiolize
Dec 25, 2024A: Hi,
Thank you for sharing your feedback and for taking the time to voice your concerns. I’m sorry to hear about your experience, and I completely understand how frustrating it can be when technical issues impact your station.
We acknowledge that there have been challenges, and we’re actively working to improve our support system to ensure issues are resolved promptly. Your feedback helps us...
Share Radiolize
Q: Slim Application Error
Hi Radiolize Support Team,
I wanna express my deep frustration regarding the continuous service outage we've experienced for over a week now, with no resolution or response to my multiple support tickets.
This extended downtime has significantly disrupted my business operations and eroded customer trust, resulting in tangible harm.
I'm still getting "Slim Application Error" while trying to enter the dashboard.
It’s unacceptable for a paid service to lack the basic support structure necessary to resolve issues promptly. I expect a swift response and a concrete action plan to fix this issue and prevent future incidents.
Thank you for your immediate attention to this matter.
Yusuf_Radiolize
Jan 15, 2025A: We are truly sorry for the issues you've encountered. We understand your frustration, and we apologize for the delays in response. We've recently had some challenges with our support client and communication with our support agents, but those issues have now been resolved. We're able to communicate much more efficiently and quickly moving forward.
Additionally, your current issue has been...
Share Radiolize
I have been there my friend, I was down for 2 months. From what I can tell they have gotten rid of their ticket system, so go to the website a click the contact button and fill out that form.
I hope that helps.
Q: NPO Question
Hello,
How can I obtain the non-profit discount?
Melisa_Radiolize
Dec 25, 2024A: Hi! We do not have any discount plans at the moment.
Is there anything else that I can help you with?
Share Radiolize
Q: The only play you respond to is here
Can I get some help please
My Invites by WilderOneRadio
1 Month 3 Days ago0 Replied
WilderOneRadio
#EB924E94
Category: Technical
Assigned: Yusuf Gunduz
My site is down again. by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#7333D3C2
Category: Technical
Assigned: Yusuf Gunduz
Streaming by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#3C7D21CF
Category: Technical
Assigned: Yusuf Gunduz
Tier 4 by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#851DCAE4
Category: Account and Billing
Assigned: Yusuf Gunduz
Control Panel by WilderOneRadio
1 Month 3 Days ago4 Replied
WilderOneRadio
#0D1B6121
Category: Technical
Assigned: Yusuf Gunduz
I cant get into my station by WilderOneRadio
1 Month 3 Days ago3 Replied
WilderOneRadio
#035C3358
Category: Technical
Assigned: Yusuf Gunduz
Yusuf_Radiolize
Jan 15, 2025A: We are truly sorry for the issues you've encountered. We understand your frustration, and we apologize for the delays in response. We've recently had some challenges with our support client and communication with our support agents, but those issues have now been resolved. We're able to communicate much more efficiently and quickly moving forward.
Additionally, your current issue has been...
Share Radiolize
Q: I have no sound on my livestream
My on demand music is working but my live radio is running without sound for at least a week now. I’ve tried on the public pages and on the backend through multiple internet connections and computers and phones with no luck. When I try to write a ticket, it just goes to the landing page and I don’t get a confirmation email. Is there no other way to contact support? My station is nocellservice
Melisa_Radiolize
Oct 9, 2024A: Hello,
I'm sorry to hear about the issues you're facing with your live stream. It sounds frustrating, especially when you've already tried multiple devices and internet connections.
Please ensure that your live broadcast settings are correct and that the input source for the audio is functioning as expected. Since you're also experiencing issues submitting a ticket, I would recommend trying...
Share Radiolize
I have 6 tickets that are 28 day olds with no response. I keep asking for help. My station has been down for a month, and now I can't even get into the dashboard. I spent a year building my station, creating my playlists, and designing my website just to have it all taken away, and I have no idea why. I'm sure this will get declined as have my other comments here, but I have it all on record.