My Invites by WilderOneRadio 1 Month 3 Days ago0 Replied WilderOneRadio #EB924E94 Category: Technical Assigned: Yusuf Gunduz
My site is down again. by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #7333D3C2 Category: Technical Assigned: Yusuf Gunduz
Streaming by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #3C7D21CF Category: Technical Assigned: Yusuf Gunduz
Tier 4 by WilderOneRadio 1 Month 3 Days ago2 Replied WilderOneRadio #851DCAE4 Category: Account and Billing Assigned: Yusuf Gunduz Control Panel by WilderOneRadio 1 Month 3 Days ago4 Replied WilderOneRadio #0D1B6121 Category: Technical Assigned: Yusuf Gunduz
I cant get into my station by WilderOneRadio 1 Month 3 Days ago3 Replied WilderOneRadio #035C3358 Category: Technical Assigned: Yusuf Gunduz
My on demand music is working but my live radio is running without sound for at least a week now. I’ve tried on the public pages and on the backend through multiple internet connections and computers and phones with no luck. When I try to write a ticket, it just goes to the landing page and I don’t get a confirmation email. Is there no other way to contact support? My station is nocellservice
I'm sorry to hear about the issues you're facing with your live stream. It sounds frustrating, especially when you've already tried multiple devices and internet connections.
Please ensure that your live broadcast settings are correct and that the input source for the audio is functioning as expected. Since you're also experiencing issues submitting a ticket, I would recommend trying...
I have 6 tickets that are 28 day olds with no response. I keep asking for help. My station has been down for a month, and now I can't even get into the dashboard. I spent a year building my station, creating my playlists, and designing my website just to have it all taken away, and I have no idea why. I'm sure this will get declined as have my other comments here, but I have it all on record.
Q: Can I attach more than one license per account?
I have two licenses. Could I combine both of them as two separate stations under the same account or do I need to have different accounts to support each license?
How would I go about redeeming additional licenses under my account?
Q: Can't view previous or create new service tickets
I'm still getting the Slim Application Error and my station is down. I created a service ticket and it says there is a reply but when I click the ticket it redirects me to the dashboard. When I try to create a new ticket it also redirects me to the dashboard. Is there a solution for this? My stream has been down for weeks now
I'm really sorry for the issues you're experiencing with the support system and your station. The "Slim Application Error" has been identified, and our team is working on resolving it. In the meantime, since you're unable to view or create tickets, I'll escalate this issue directly on your behalf to ensure it's prioritized.
Thank you for your patience, and I’ll update you as soon as...
I’m having the same issue. There is no sound on my live stream and when I try to make a ticket it just returns to the landing page. It’s becoming very frustrating and I have no other way of contacting support to get the problem fixed. My station is nocellservice, please help!
Q: NPO Question
Hello,
How can I obtain the non-profit discount?
Q: The only play you respond to is here
Can I get some help please
My Invites by WilderOneRadio
1 Month 3 Days ago0 Replied
WilderOneRadio
#EB924E94
Category: Technical
Assigned: Yusuf Gunduz
My site is down again. by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#7333D3C2
Category: Technical
Assigned: Yusuf Gunduz
Streaming by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#3C7D21CF
Category: Technical
Assigned: Yusuf Gunduz
Tier 4 by WilderOneRadio
1 Month 3 Days ago2 Replied
WilderOneRadio
#851DCAE4
Category: Account and Billing
Assigned: Yusuf Gunduz
Control Panel by WilderOneRadio
1 Month 3 Days ago4 Replied
WilderOneRadio
#0D1B6121
Category: Technical
Assigned: Yusuf Gunduz
I cant get into my station by WilderOneRadio
1 Month 3 Days ago3 Replied
WilderOneRadio
#035C3358
Category: Technical
Assigned: Yusuf Gunduz
Q: I have no sound on my livestream
My on demand music is working but my live radio is running without sound for at least a week now. I’ve tried on the public pages and on the backend through multiple internet connections and computers and phones with no luck. When I try to write a ticket, it just goes to the landing page and I don’t get a confirmation email. Is there no other way to contact support? My station is nocellservice
Melisa_Radiolize
Oct 9, 2024A: Hello,
I'm sorry to hear about the issues you're facing with your live stream. It sounds frustrating, especially when you've already tried multiple devices and internet connections.
Please ensure that your live broadcast settings are correct and that the input source for the audio is functioning as expected. Since you're also experiencing issues submitting a ticket, I would recommend trying...
I have 6 tickets that are 28 day olds with no response. I keep asking for help. My station has been down for a month, and now I can't even get into the dashboard. I spent a year building my station, creating my playlists, and designing my website just to have it all taken away, and I have no idea why. I'm sure this will get declined as have my other comments here, but I have it all on record.
Q: Can I attach more than one license per account?
I have two licenses. Could I combine both of them as two separate stations under the same account or do I need to have different accounts to support each license?
Melisa_Radiolize
Oct 7, 2024A: Hi! You can create and manage as many radio stations as you want under the same account.
Is there anything else that I can help you with?
Verified purchaser
How would I go about redeeming additional licenses under my account?
Q: Can't view previous or create new service tickets
I'm still getting the Slim Application Error and my station is down. I created a service ticket and it says there is a reply but when I click the ticket it redirects me to the dashboard. When I try to create a new ticket it also redirects me to the dashboard. Is there a solution for this? My stream has been down for weeks now
Melisa_Radiolize
Oct 4, 2024A: Hi,
I'm really sorry for the issues you're experiencing with the support system and your station. The "Slim Application Error" has been identified, and our team is working on resolving it. In the meantime, since you're unable to view or create tickets, I'll escalate this issue directly on your behalf to ensure it's prioritized.
Thank you for your patience, and I’ll update you as soon as...
I’m having the same issue. There is no sound on my live stream and when I try to make a ticket it just returns to the landing page. It’s becoming very frustrating and I have no other way of contacting support to get the problem fixed. My station is nocellservice, please help!
Same for me... Slim Application Error
I'm still having the same issue weeks later...