A: Hi,

Thanks for your honest feedback. I completely understand why the 1% commission may look expensive at first glance.

However, the comparison with Shopify is usually not apples to apples.

With Shopify, you may start with a basic subscription, but as your business grows, you typically end up paying hundreds or even thousands of dollars every month for third-party apps just to get the functionality you need. Before you even launch, you often spend days testing and purchasing plugins from thousands of available options, hoping they work well together.

Selldone is different. More than 1,600 features are built in by us, not by third-party developers. There is no plugin ecosystem to manage, no compatibility issues, no plugin subscriptions, and no dependency on external vendors.

Our customers don't come to Selldone because it is the cheapest option. They come because of the value we call "No Plugin." It dramatically reduces complexity, maintenance, security risks, and hidden costs while allowing businesses to scale much faster.

Also, the 1% commission is what guarantees Selldone's sustainability and continuous growth. Instead of charging everyone high monthly subscriptions regardless of success, we only grow when our customers grow. This aligns our incentives with yours—we are motivated to keep improving the platform because your success is our success.

If your business only needs a very basic store with minimal functionality, Shopify can certainly be a good choice. But if you're looking for an all-in-one Business OS with built-in ERP, POS, marketplace, booking, subscriptions, AI automation, advanced workflows, and over 1,600 native features without relying on plugins, Selldone offers a very different value proposition.

That's why many businesses choose Selldone—not to save a few dollars today, but to avoid the long-term complexity and hidden costs of the plugin ecosystem.

Regards,
Alireza