SyeQ: What does the "Digital file transaction fee" mean?
Hi, I am wondering does the "Digital file transaction fee" mean?
Does it mean if I sell any digital products, like a PDF or an audio file or video, I pay a whopping 7% on Tier 1 and 2 to you?
If my understanding is correct, is there any way around it by hosting the file on my on storage on AWS or Cloudflare R2?
Thank you.
Sye
Alireza_Selldone
Aug 21, 2026A: Hello. That's correct. But you can host it in somewhere else and sell the product as virtual product and send a download link tp buyers which the transaction fee is 1%.
Regards,
Alireza
I understand some fee, but why so extremely high. Except for platforms like Gumroad, which I don't consider like a normal Shopify like store, this is by far one of the highest fees I have seen. I respect your transparency in being upfront about the fee. Nevertheless, once you add Stripe, plus the 1% on top of 7%, your total fees would exceed 10% plus Tax. I am assuming fee is excluding Tax?
Sure. When you sell anything, a transaction is done. Selldone, Stripe and other platforms and payments apply the fee on transaction regardless what the transaction includes. However selldone intelligently calculates different products fee in any signle order.
Thanks.