Q: Why have you charged me twice on an Appsumo Deal
I notice Sendr has charges me $125 twice (August and September 2026) for a service I dont even Use. Can you kindly explain that because my dashboard says zero and I cancelled the service in August as well. I have sent you an email on this problem. Kindly just cancel my account as this is daylight robbery because you have access to my credit card details.
Founder Team
Ana_Sendr
Sep 17, 2026
A: Hi Mark,
Ana here, CS Manager at Sendr. I'm sorry for the confusion and the unexpected charges, and I want to explain exactly what happened and where things stand.
First, the important part: all of your subscriptions, both credits and channels, are now cancelled, and all the charges made have been refunded. You will not be charged again.
What happened: a credit subscription (12,575 credits)...
Folks, 1. Mulit-language I'm interested but live in a country with 4 national languages plus English (well spotted, missing one at breakfast https://gyazo.com/df9cd21206753eda3b4b2c81ebe96c71 ) so I need to be sure that Sendr has ways to detect language. Recently I tried a LinkedIn automated tool and a thread with a contact going - in English - when for unknown reason the outreach tool swapped...
Founder Team
Dave_Sendr
Edited Jul 31, 2026
A: Hi SpiceMonkey
Nice to connect and ha yes, I'm hoping to make it to Switzerland soon to see a friend and enjoy that type food experience! I understand from a few friends in the region (and other users we've connected with), how important the nuances are in Swiss German.
1. We collect country location which is set at a user level (doesn't necessarily help here), but I've checked and that...
To 1. I may get replies in German or English and the outreach tool MUST figure that to ensure it gives pre-backed and AI responses in the SAME language and doesn't switch. In German/French often you typically start in the formal form Sie/Vous and the outreach tool should wait for the contact to change the form and then keep with Du/Tu.
Sure, I've added in to our product intake as a request - makes sense that we provide specific languages options (not just location) and use these across the platform. Can't give a timeline but noted and thanks for the heads up on your use case.
How do we find out what our current plan maps to in terms of AppSumo tiers if we bought from another source? How do we upgrade if we bought from another source?
Founder Team
Dave_Sendr
Jul 29, 2026
A: Hi there,
I'll ask the question of the Appsumo team and follow up soon.
Q: The end of the year
Hey, will you appear again at the end of the year?
Dave_Sendr
Sep 22, 2026A: Hi Hapo92,
We're planning other collaborations with AppSumo so keep checking back - something planned around the launch of our next major release...
Dave
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Q: Why have you charged me twice on an Appsumo Deal
I notice Sendr has charges me $125 twice (August and September 2026) for a service I dont even Use. Can you kindly explain that because my dashboard says zero and I cancelled the service in August as well. I have sent you an email on this problem. Kindly just cancel my account as this is daylight robbery because you have access to my credit card details.
Ana_Sendr
Sep 17, 2026A: Hi Mark,
Ana here, CS Manager at Sendr. I'm sorry for the confusion and the unexpected charges, and I want to explain exactly what happened and where things stand.
First, the important part: all of your subscriptions, both credits and channels, are now cancelled, and all the charges made have been refunded. You will not be charged again.
What happened: a credit subscription (12,575 credits)...
Share Sendr
Yes thank you, I noticed there was some refunds. Thank you for your prompt reply.
Q: Multi-language support / MCP / Whatsapp
Folks,
1. Mulit-language
I'm interested but live in a country with 4 national languages plus English (well spotted, missing one at breakfast https://gyazo.com/df9cd21206753eda3b4b2c81ebe96c71 ) so I need to be sure that Sendr has ways to detect language. Recently I tried a LinkedIn automated tool and a thread with a contact going - in English - when for unknown reason the outreach tool swapped...
Dave_Sendr
Edited Jul 31, 2026A: Hi SpiceMonkey
Nice to connect and ha yes, I'm hoping to make it to Switzerland soon to see a friend and enjoy that type food experience! I understand from a few friends in the region (and other users we've connected with), how important the nuances are in Swiss German.
1. We collect country location which is set at a user level (doesn't necessarily help here), but I've checked and that...
Share Sendr
Verified purchaser
To 1. I may get replies in German or English and the outreach tool MUST figure that to ensure it gives pre-backed and AI responses in the SAME language and doesn't switch. In German/French often you typically start in the formal form Sie/Vous and the outreach tool should wait for the contact to change the form and then keep with Du/Tu.
Sure, I've added in to our product intake as a request - makes sense that we provide specific languages options (not just location) and use these across the platform. Can't give a timeline but noted and thanks for the heads up on your use case.
Q: 500m database
on tier 4 do you get unlimited exports of the 500m database?
Dave_Sendr
Jul 30, 2026A: Hi Matt,
You can use your LTD credits each month to download contacts from our LeadFinder / 500m database and then export these monthly.
Hope this helps-
Dave
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Q: Upgrades from other sources?
How do we find out what our current plan maps to in terms of AppSumo tiers if we bought from another source? How do we upgrade if we bought from another source?
Dave_Sendr
Jul 29, 2026A: Hi there,
I'll ask the question of the Appsumo team and follow up soon.
Best,
Dave
Share Sendr