Q: Can you issue a Standard DPA (AVV) or provide a refund?
I purchased a Tier 3 Option, evaluated it but we would need a AVV/ DPA to be fully compliant regarding Art.28 GDPR. We couldnt get hold of anyone who understands GDPR regulations and does not reroute us to your policy page (its not the same!). Unfortunately the refund window has closed for us now. Is it possible for you to provide at least a Standard DPA so we can move ahead or is it possible to get a refund? Thanks in advance
A: Hi! Thank you for your interest. Right now, we don't have any plans to return to AppSumo, but if you're interested in Signify and want to explore other options, I’m happy to hop on a quick call to chat. You can book a time here: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ2p28S4H9gomlCrWAExkjPFQBvFChUMX9xnIcQE5UbPwDWo_-kcPypFsgtFBoI9-qw8BMIUqdKc
I tried to access API, but your website said I must be a user of enterprise plan. I bought Tier 4 with understanding that API is included. Please clarify as I may refund if this is not included. Thanks!
Founder Team
Mariam_Mantidze
Edited Jan 14, 2026
A: Hi, we do include API in Tier 4.
Can you text us your email or WhatsApp number so that we could help with setup?
We also have support chat on our portal dashboard, if you can find us there.
Hi, Can we upload the email and contacts in bulk by using CSV file?
Founder Team
Elene_Tandashvili
Jan 12, 2026
A: Hi! Yes, you absolutely can. To upload your contacts in bulk via CSV, just head to the Contacts section. In the top right corner, you’ll see a green '+ Contact' button. Click the small arrow on the right side of that button, and a dropdown will appear where you can select 'Upload contacts'. From there, you can just upload your file in.
Q: Can you issue a Standard DPA (AVV) or provide a refund?
I purchased a Tier 3 Option, evaluated it but we would need a AVV/ DPA to be fully compliant regarding Art.28 GDPR. We couldnt get hold of anyone who understands GDPR regulations and does not reroute us to your policy page (its not the same!). Unfortunately the refund window has closed for us now. Is it possible for you to provide at least a Standard DPA so we can move ahead or is it possible to get a refund?
Thanks in advance
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Q: Webinar
New User. Was trying to register for your 45 minute webinar but it isn't available.. Pls let me know.
Elene_Tandashvili
Feb 2, 2026A: Hi!
Thanks for reaching out! We’d love to have you join us for the session.
Please try to register through this link, it should work fine: https://calendly.com/signify_onboarding/webinar-1
Feel free to let me know if you have any questions. See you at the webinar!
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Q: Any plans to come back this year?
Elene_Tandashvili
Feb 2, 2026A: Hi! Thank you for your interest. Right now, we don't have any plans to return to AppSumo, but if you're interested in Signify and want to explore other options, I’m happy to hop on a quick call to chat. You can book a time here: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ2p28S4H9gomlCrWAExkjPFQBvFChUMX9xnIcQE5UbPwDWo_-kcPypFsgtFBoI9-qw8BMIUqdKc
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Q: Cannot use API
I tried to access API, but your website said I must be a user of enterprise plan. I bought Tier 4 with understanding that API is included. Please clarify as I may refund if this is not included. Thanks!
Mariam_Mantidze
Edited Jan 14, 2026A: Hi, we do include API in Tier 4.
Can you text us your email or WhatsApp number so that we could help with setup?
We also have support chat on our portal dashboard, if you can find us there.
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Verified purchaser
Thanks. Solved.
Q: CSV upload
Hi,
Can we upload the email and contacts in bulk by using CSV file?
Elene_Tandashvili
Jan 12, 2026A: Hi! Yes, you absolutely can.
To upload your contacts in bulk via CSV, just head to the Contacts section. In the top right corner, you’ll see a green '+ Contact' button. Click the small arrow on the right side of that button, and a dropdown will appear where you can select 'Upload contacts'. From there, you can just upload your file in.
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Are you coming back to AS again? missed out on this!