4.3
Taco ratings
'Customers are all about SmatLeads, praising its efficient lead generation, streamlined prospecting process, and valuable local business opportunities. The cherry on top is the responsive support. There are a few hiccups like limitations in search results and occasional issues with filters, just small bumps on the road. Weighing the raves against the occasional grumbles, SmatLeads is hitting the mark and is a solid buy for those in need of high-paying, easy-to-close leads for their local business or agency. With an overall rating of 4.6 and 140 reviews, it's worth giving it a try, especially with the 60-day money-back guarantee.'
AI-powered summary of customer reviews
Verified purchaser
Great Concept but Poor Customer Service and the Software Doesn't Work
This is my second attempt using SmatLeads. I genuinely love the concept, but the software functionality and customer support just aren't there.
Here are the main issues to be aware of:
1. Email Integration Bug: I signed up with my personal email (my AppSumo default), but I need cold emails sent from my business domain. Even though I updated my profile to my business email, SmatLeads still routes everything through my personal address. This creates a disconnect in the sending tool, making it impossible to send campaigns.
2. Unresponsive Support: I've reached out to support continuously for two weeks about this simple fix. Every time, I get a one-sentence reply saying they're "looking into it," but nothing ever changes or gets resolved.
3. Flawed Lead Exporting: Since I couldn't send emails through the platform, I tried exporting my leads to use elsewhere. However, SmatLeads dumps all your leads into one massive list on export, completely stripping out the project categories you carefully organized them into.
At this point, I haven't been able to actually use the software due to the email routing bug. Sure, I could manually copy and paste each lead into another tool by category, but that defeats the whole purpose of buying automation software.
What's the worst part is that these issues could probably be fixed in minutes if their team actually cared to help.
Stanley_SmatLeads
Sep 9, 2026Hi,
Thank you for taking the time to write such a detailed review. First, we're genuinely sorry about the experience you've had, particularly with the support you've received. That's not the level of customer service we expect from our team.
**Regarding the email-sending issue:** I'm happy to let you know that the sender email bug you encountered has now been **fixed**. You should be able to use...
Share SmatLeads
Verified purchaser
another dead tool and owner is focused on a new venture
product is left for dead
Stanley_SmatLeads
Sep 9, 2026Hi NC23,
We completely understand that this may be your impression, but we'd like to respectfully clarify that SmatLeads is very much not a dead product.
In fact, we've recently released SmatLeads 2.0, which was rebuilt from the ground up. This wasn't simply a cosmetic update—we made significant improvements to the platform and introduced new capabilities based heavily on customer...
Share SmatLeads
Verified purchaser
My Team is REALLY Struggling
No matter how many times we take a run at the search. The credits are NEVER Available.
We have a Tier 2 liscence that claims up to 10,000 emails/month - and we are averaging 60 - 120 per search and a total volume 650 PER MONTH. This is not what we paid for.
When we are using the features / filters - they simply do not work.
This could be amazing, IE: whats writtne on the buttons looks so good. Its too bad None of the functions are actually there.
Support was helpful when we worked on setiup and API connection...
But when we asked about the promised volume of search NO response.
This is not something we can afford to waste more time on.
(candidly written in a 3 person meeting)
Stanley_SmatLeads
Aug 22, 2026Hi,
We're genuinely sorry to hear about your team's experience, and we understand why you're frustrated. We also appreciate you taking the time to explain the situation candidly.
That said, there are a few important points we'd like to clarify because it appears there may be some misunderstanding around the credits and search limits.
**Regarding your Tier 2 allocation:**
The Tier 2 plan...
Share SmatLeads
Verified purchaser
The platform was already very good. Now it's amazing!
It’s been over a year since I bought this tool, and I have no regrets.
It is an extremely useful tool for any professional who needs to find clients for their services without incurring high costs.
The tool was already good, and now that it has been updated, I can see it has become even better.
I’d like to take this opportunity to publicly thank Smartleads for the help they provided in migrating me from the old version of the platform to the new one.
There was a communication issue, but in the end, everything was resolved and worked out well.
I am happy with the platform's evolution and look forward to unlocking more features soon.
Stanley_SmatLeads
Jul 28, 2026Wow—thank you so much for your thoughtful review and for being part of the SmatLeads journey for over a year!
Reading feedback like this makes all the hard work worthwhile.
When we decided to rebuild SmatLeads from the ground up, our goal wasn't just to refresh the interface—it was to create a faster, more powerful, and more scalable platform that could continue delivering value to our customers...
Share SmatLeads
Verified purchaser
I've got five meetings one week after using SmatLeads!
✅ I’ve had a very positive experience! After just a little over one month of using SmatLeads, I booked five meetings with potential clients in a single week. That’s AMAZING RESULTS!
Please increase the daily quote limit — with more leads per day, this will definitely become a top‑notch tool for any business to quickly generate more meetings and sales.
Stanley_SmatLeads
Jul 28, 2026Hello Aleksandr,
Thank you so much for taking the time to share your experience.
Five meetings in a single week after just over a month of using SmatLeads is exactly the kind of result we built the platform for. There's nothing more rewarding than seeing our customers turn leads into real business opportunities.
We also appreciate your feedback about the daily search limit. We understand that...
Share SmatLeads