Q: "Error 56% An unexpected error occurred during the download"
This is for Youtube videos. (Disclaimer: intention is purely for temporary personal offline viewing)
I've done these steps: "Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application: Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader".
It solved the issue for many videos. But there are a couple of videos that...
Founder Team
Support_SurFastVideoDownloader
Oct 24, 2025
A: Hello, thanks for the feedback and I am happy that the answer by the bot fixed some problems.
Please contact us via support@nablamind.com and we will send you a file to fix the problem. I am wait for your email. Thanks!
This was previously answered by Charlene who said: disable any VPN, delete the Chromium folder at C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader and restart the app; if that doesn’t fix it, send your SurFast version, the video links, and the vd_server.log so they can investigate. You can find that answer here:...
Hello, Can you share how we can legally download video content from an existing YouTube Channel and upload to our channel to promote and share content with our viewers of our channel? For example, Dog Lover videos that my channel viewers will also love. Can I legally use YouTube advertising , monetization with these videos? Thank you!
Founder Team
Support_SurFastVideoDownloader
Oct 20, 2025
A: Dear jmorris1830, Thank you for reaching out with your question—we truly appreciate your interest in our video downloader. However, we are only offering a video downloader and encourgae fair use of our tool.
For the question you asked, we strongly recommend obtaining explicit permission from the copyright holder before proceeding, or consulting a qualified lawyer for personalized advice...
To download the private or member-only content please log in to the source website from the Private panel in Surfast video downloader first ..not sure what do here I don't see where I can log in the app?
Founder Team
Support_SurFastVideoDownloader
Oct 20, 2025
A: Hello Jayson, thanks for your comment.
Please report this problem to our support@nablamind.com via email.
You can go to Private, open the video site and sign in to your account. Locate that video and try to download it.
If this doesn't work, please share video link with us and we will assist you.
I am also very interested in downloading educational videos from Skool, since I am not always online. Do you have any plans to include this in the near future? This would be great. https://www.skool.com/
Founder Team
Support_SurFastVideoDownloader
Oct 16, 2025
A: Hello artdragon,
Thank you for your question! I apologize for not being able to provide a specific answer right now. Downloading course videos can be technically challenging, and we also need to consider copyright issues. We'll research this further and evaluate it for the next major version, typically scheduled for the first half of next year.
I would be 100% interested. Right now, I have to be connected to the internet to do the Skool courses, some of which have a lot of video content. If you do not do it, then it is a matter of time before some foreign genius does it, and they are not likely to worry about copyright. Most people would want it for the use I just described.
Hello artdragon, thanks very much for your suggestions. I will keep this in mind and push the team to consider this demand. By the way, may I asking is Skools replacing Udemy?
I believe that Udemy and Skool are two separate platforms. I have used Udemy a while back, and downloading videos from that platform would be useful as well.
I have updated to the newest version twice, but when I simply paste any URL from youtube, I receive the error: FAILED TO PARSE URL.
With all the good reviews, I assume I am doing something wrong. Please advise how to fix this issue. TIA.
Founder Team
Support_SurFastVideoDownloader
Oct 14, 2025
A: Hello, thanks for your feedback. Can you try the following solution? If this does't work, send us the requested information via email.
1. Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again. 2. Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application: Windows:...
Q: "Error 56% An unexpected error occurred during the download"
This is for Youtube videos. (Disclaimer: intention is purely for temporary personal offline viewing)
I've done these steps: "Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application: Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader".
It solved the issue for many videos. But there are a couple of videos that...
Support_SurFastVideoDownloader
Oct 24, 2025A: Hello, thanks for the feedback and I am happy that the answer by the bot fixed some problems.
Please contact us via support@nablamind.com and we will send you a file to fix the problem. I am wait for your email. Thanks!
Share SurFast Video Downloader
This was previously answered by Charlene who said: disable any VPN, delete the Chromium folder at C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader and restart the app; if that doesn’t fix it, send your SurFast version, the video links, and the vd_server.log so they can investigate. You can find that answer here:...
Q: Can We Do The Following With SurFast?
Hello,
Can you share how we can legally download video content from an existing YouTube Channel and upload to our channel to promote and share content with our viewers of our channel? For example, Dog Lover videos that my channel viewers will also love. Can I legally use YouTube advertising , monetization with these videos?
Thank you!
Support_SurFastVideoDownloader
Oct 20, 2025A: Dear jmorris1830, Thank you for reaching out with your question—we truly appreciate your interest in our video downloader.
However, we are only offering a video downloader and encourgae fair use of our tool.
For the question you asked, we strongly recommend obtaining explicit permission from the copyright holder before proceeding, or consulting a qualified lawyer for personalized advice...
Share SurFast Video Downloader
Q: Error Message
To download the private or member-only content please log in to the source website from the Private panel in Surfast video downloader first ..not sure what do here I don't see where I can log in the app?
Support_SurFastVideoDownloader
Oct 20, 2025A: Hello Jayson, thanks for your comment.
Please report this problem to our support@nablamind.com via email.
You can go to Private, open the video site and sign in to your account. Locate that video and try to download it.
If this doesn't work, please share video link with us and we will assist you.
Thanks!
Share SurFast Video Downloader
Q: Download from Skool
I am also very interested in downloading educational videos from Skool, since I am not always online. Do you have any plans to include this in the near future? This would be great.
https://www.skool.com/
Support_SurFastVideoDownloader
Oct 16, 2025A: Hello artdragon,
Thank you for your question! I apologize for not being able to provide a specific answer right now. Downloading course videos can be technically challenging, and we also need to consider copyright issues. We'll research this further and evaluate it for the next major version, typically scheduled for the first half of next year.
Thanks for your understanding. Let me know if...
Share SurFast Video Downloader
I would be 100% interested. Right now, I have to be connected to the internet to do the Skool courses, some of which have a lot of video content. If you do not do it, then it is a matter of time before some foreign genius does it, and they are not likely to worry about copyright. Most people would want it for the use I just described.
Hello artdragon, thanks very much for your suggestions. I will keep this in mind and push the team to consider this demand. By the way, may I asking is Skools replacing Udemy?
I believe that Udemy and Skool are two separate platforms. I have used Udemy a while back, and downloading videos from that platform would be useful as well.
I know there are two platforms. I know Udemy for a long time, but now it seems that more people are using Skool. Thanks!
Q: It worked the first day, but not since!
I have updated to the newest version twice, but when I simply paste any URL from youtube, I receive the error: FAILED TO PARSE URL.
With all the good reviews, I assume I am doing something wrong. Please advise how to fix this issue. TIA.
Support_SurFastVideoDownloader
Oct 14, 2025A: Hello, thanks for your feedback. Can you try the following solution? If this does't work, send us the requested information via email.
1. Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again.
2. Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application:
Windows:...
Share SurFast Video Downloader