Q: macOS v26.4.1 on first start warning about future incompatibility
Hi there, can you verify you will be providing an updated version that will support future version on macOS?
Context: On FirstTime starting the application, on macOS v26.4.1 macOS displays a warning about incompatibility with future releases of macOS. While I cant see under the hood, I assume (!) you are building the app image for PC and require rosetta under the hood or something alike.
Seeking you confirmation.
Founder Team
Support_SurFastVideoDownloader
Apr 27, 2026
A: Hello nl8, Thanks for your question. Yes, we can confirm that a future version of our application will fully support Apple Silicon natively. The warning you're seeing about future macOS incompatibility is likely related to the current version relying on Rosetta for compatibility on Mac.
We will actively work on an updated build that removes this dependency and ensures full compatibility with...
I was wondering if I can just download the audio feed from YouTube instead of the whole video? I am talking about audio feeds that are at least 9 hours long.
Regards
Founder Team
Support_SurFastVideoDownloader
Apr 23, 2026
A: Hello Martin_1, thanks for your interest in SurFast Video Downloader. You can download audio along from YouTube, without saving the whole videos. And it supports to convert long YouTube videos to audio in formats like MP3, M4A, WAV, ACC, ALAC, FLAC, OGG, and OPUS. Let me know if you have more questions or concerns.
Q: Having an issue with the SurFast recorder only recording a small portion of a video 5-7 minutes.
This is a new issue...have been using the recorder on the same site...in fact i recorded several videos just minutes before the problem started. Suggestions would be appreciated.
Founder Team
Support_SurFastVideoDownloader
Apr 17, 2026
A: Hello vpavi,
Thanks for your feedback. However, I could not understand you well as there is no recording feature inside SurFast Video Downloader. Please report the problem with more details, related links and screenshot to [email protected] and we will assit you. Thanks!
Q: Can it be used to download fr Skool and collab?
Founder Team
Support_SurFastVideoDownloader
Apr 9, 2026
A: Hello Jarryd,
Thanks for your questions.
Could you let me know which specific site you're referring to when you say "collab"? I want to make sure I understand correctly.
Regarding Skool — I'm sorry, but it's not supported at the moment. I've already shared the site with our team to evaluate the possibility of adding it in a future update.
If you have any other questions about SurFast Video...
Q: I can’t add a Douyin account to the New Tracking section
I can’t add a Douyin account to the New Tracking section for it to scan and download videos from the channel. Could you please check this for me?
Founder Team
Support_SurFastVideoDownloader
Apr 8, 2026
A: Hello, Douyin is not supported. Also, for the Tracking feature, we supported several sites. Douyin is not supported as well. Thanks. If you have more questions, you can write them all at once to [email protected]. Thank you.
Q: macOS v26.4.1 on first start warning about future incompatibility
Hi there, can you verify you will be providing an updated version that will support future version on macOS?
Context: On FirstTime starting the application, on macOS v26.4.1 macOS displays a warning about incompatibility with future releases of macOS. While I cant see under the hood, I assume (!) you are building the app image for PC and require rosetta under the hood or something alike.
Seeking you confirmation.
Support_SurFastVideoDownloader
Apr 27, 2026A: Hello nl8,
Thanks for your question. Yes, we can confirm that a future version of our application will fully support Apple Silicon natively. The warning you're seeing about future macOS incompatibility is likely related to the current version relying on Rosetta for compatibility on Mac.
We will actively work on an updated build that removes this dependency and ensures full compatibility with...
Share SurFast Video Downloader
Q: Long audio
Hi,
I was wondering if I can just download the audio feed from YouTube instead of the whole video? I am talking about audio feeds that are at least 9 hours long.
Regards
Support_SurFastVideoDownloader
Apr 23, 2026A: Hello Martin_1, thanks for your interest in SurFast Video Downloader. You can download audio along from YouTube, without saving the whole videos. And it supports to convert long YouTube videos to audio in formats like MP3, M4A, WAV, ACC, ALAC, FLAC, OGG, and OPUS.
Let me know if you have more questions or concerns.
Share SurFast Video Downloader
Q: Having an issue with the SurFast recorder only recording a small portion of a video 5-7 minutes.
This is a new issue...have been using the recorder on the same site...in fact i recorded several videos just minutes before the problem started. Suggestions would be appreciated.
Support_SurFastVideoDownloader
Apr 17, 2026A: Hello vpavi,
Thanks for your feedback. However, I could not understand you well as there is no recording feature inside SurFast Video Downloader. Please report the problem with more details, related links and screenshot to [email protected] and we will assit you. Thanks!
Share SurFast Video Downloader
Q: Can it be used to download fr Skool and collab?
Support_SurFastVideoDownloader
Apr 9, 2026A: Hello Jarryd,
Thanks for your questions.
Could you let me know which specific site you're referring to when you say "collab"? I want to make sure I understand correctly.
Regarding Skool — I'm sorry, but it's not supported at the moment. I've already shared the site with our team to evaluate the possibility of adding it in a future update.
If you have any other questions about SurFast Video...
Share SurFast Video Downloader
great that certainly be something I'd be interested in. the other service (like skool) I mentioned is https://www.gokollab.com/
Hello Jarryd, thanks very much for your feedback. We will check it. Thanks again for your interest.
Q: I can’t add a Douyin account to the New Tracking section
I can’t add a Douyin account to the New Tracking section for it to scan and download videos from the channel. Could you please check this for me?
Support_SurFastVideoDownloader
Apr 8, 2026A: Hello, Douyin is not supported. Also, for the Tracking feature, we supported several sites. Douyin is not supported as well. Thanks. If you have more questions, you can write them all at once to [email protected].
Thank you.
Share SurFast Video Downloader