Q: what will happen to my subscription if I'm need to reinstall windows OS?
Founder Team
Support_SurFastVideoDownloader
May 18, 2026
A: Hello, thanks for your question. One code can be used on two computers. For the first reinstallation, just input the license again. If you are promoted with a notice about exceeding the number of devices. Just send us your license to our email support for a reset. Once it is reset, you can use it without any problem. Let me know if you need a reset now. Thanks!
I often loop specific parts of YouTube tracks. Could Surface accept a YouTube link with start/end timestamps (e.g. https://www.youtube.com/watch?v=fL0xiMhPDZw&start=76&end=93) and automatically pull that audio segment?
Right now I re-enter timestamps, download the video, re-upload the trimmed file, then extract audio — it’s repetitive. Allowing a pasted timestamped link with a “clip and extract audio” option would save time and help create Shorts/Reels.
Founder Team
Support_SurFastVideoDownloader
May 14, 2026
A: Hello DSP395,
Thanks for your question. Have you tried SurFast Video Downloader before asking the question? I will get started with your questions:
1. The YouTube clip video link with timestamp are accepted. It can be downloaded. 2. SurFast Video Downloader supports downloading either video or audio files from YouTube, based on your settings or manual selection. 3. We have a Clipping feature....
Pasting a YouTube link with start/end timestamps does not auto‑clip the video. I still have to manually move the slider or type times, which is slow and annoying.
Hello DSP, sorry for the misunderstanding. Yes, I found that it is downloading the whole video via a link with a timestamp. I will share the request with our developer to check. Thanks for the suggestion.
If you can gurantee this is something you guys will implement then I would buy this in a heart beat. Please let me know how long a feature like this would take to complete?
Hey DSP395, thanks for your support. However, I could not make a guarantee at the time, and this demand needs to be evaluated and researched later when we prepare a new version. Thanks for your understanding!
Q: How well does the browser extension work for downloading?
I have had problems in the past when it came to downloading videos that were within the browser. Will this download anywhere that a video is present in a Chrome Browser?
Founder Team
Support_SurFastVideoDownloader
May 13, 2026
A: Hello dwbuse,
Just to clarify, the extension is not a standalone tool—it works together with our desktop app. When you right-click and select the download option via the extension, it sends the video information to the desktop app, which then starts the download.
Please note, it can only download videos from our list of supported sites, not every video on the web.
I see you mentioned licenses for Windows an Mac. What about using it on a chromebook? Do you have a web version?
Founder Team
Support_SurFastVideoDownloader
May 8, 2026
A: Hello Sreduzzi, Thanks for your questions. I am sorry that SurFast Video Downloader is not available on Chromebook yet. And there is not a paid online version. We have another free online downloader for your reference: https://getvideos.net/. You can use it to download some videos and audio for free. You can check it if you are interested. Let me know if there is anything else I can help with.
A: Hello Riadaf, yes, it supports HTML5 video downloading, but availability depends on the specific website. Here is the list of the supported sites: https://www.nablamind.com/support-center/website-list If you have more questions, feel free to ask here or via our support email: [email protected]. Thanks!
Q: what will happen to my subscription if I'm need to reinstall windows OS?
Support_SurFastVideoDownloader
May 18, 2026A: Hello, thanks for your question. One code can be used on two computers. For the first reinstallation, just input the license again. If you are promoted with a notice about exceeding the number of devices. Just send us your license to our email support for a reset. Once it is reset, you can use it without any problem.
Let me know if you need a reset now. Thanks!
Share SurFast Video Downloader
Q: Q's
Hi great product!
I often loop specific parts of YouTube tracks. Could Surface accept a YouTube link with start/end timestamps (e.g. https://www.youtube.com/watch?v=fL0xiMhPDZw&start=76&end=93) and automatically pull that audio segment?
Right now I re-enter timestamps, download the video, re-upload the trimmed file, then extract audio — it’s repetitive. Allowing a pasted timestamped link with a “clip and extract audio” option would save time and help create Shorts/Reels.
Support_SurFastVideoDownloader
May 14, 2026A: Hello DSP395,
Thanks for your question. Have you tried SurFast Video Downloader before asking the question? I will get started with your questions:
1. The YouTube clip video link with timestamp are accepted. It can be downloaded.
2. SurFast Video Downloader supports downloading either video or audio files from YouTube, based on your settings or manual selection.
3. We have a Clipping feature....
Share SurFast Video Downloader
Verified purchaser
Yes, I’ve tried it.
Pasting a YouTube link with start/end timestamps does not auto‑clip the video. I still have to manually move the slider or type times, which is slow and annoying.
Example:
https://www.youtube.com/watch?v=fL0xiMhPDZw&start=76&end=93
Expected: SurFast automatically sets the clip to 1:16–1:33 so I can download it right away.
This missing behavior is the issue I’m pointing out.
Hello DSP, sorry for the misunderstanding. Yes, I found that it is downloading the whole video via a link with a timestamp. I will share the request with our developer to check. Thanks for the suggestion.
Verified purchaser
If you can gurantee this is something you guys will implement then I would buy this in a heart beat. Please let me know how long a feature like this would take to complete?
Hey DSP395, thanks for your support. However, I could not make a guarantee at the time, and this demand needs to be evaluated and researched later when we prepare a new version. Thanks for your understanding!
Q: How well does the browser extension work for downloading?
I have had problems in the past when it came to downloading videos that were within the browser. Will this download anywhere that a video is present in a Chrome Browser?
Support_SurFastVideoDownloader
May 13, 2026A: Hello dwbuse,
Just to clarify, the extension is not a standalone tool—it works together with our desktop app. When you right-click and select the download option via the extension, it sends the video information to the desktop app, which then starts the download.
Please note, it can only download videos from our list of supported sites, not every video on the web.
You can find more details...
Share SurFast Video Downloader
Q: Does it need to be installed?
I see you mentioned licenses for Windows an Mac. What about using it on a chromebook? Do you have a web version?
Support_SurFastVideoDownloader
May 8, 2026A: Hello Sreduzzi,
Thanks for your questions. I am sorry that SurFast Video Downloader is not available on Chromebook yet. And there is not a paid online version.
We have another free online downloader for your reference: https://getvideos.net/. You can use it to download some videos and audio for free. You can check it if you are interested.
Let me know if there is anything else I can help with.
Share SurFast Video Downloader
Q: Does it support downloading html5 videos?
Support_SurFastVideoDownloader
May 8, 2026A: Hello Riadaf, yes, it supports HTML5 video downloading, but availability depends on the specific website. Here is the list of the supported sites: https://www.nablamind.com/support-center/website-list
If you have more questions, feel free to ask here or via our support email: [email protected].
Thanks!
Share SurFast Video Downloader