Multiple Businesses and emails?

Question

Hello, \u000a\u000aI was wondering that the agency option looks like it works for multiple businesses but will it send from different email addresses. \u000a\u000aIdeally, it would be great if a client booked with Business A it would get an email from A so that if they replied it would go back to that email/business. \u000a\u000aOr if someone booked for Business B it would email from business B. Hopefully that makes sense but not sure if TidyCal does this. I don\u0027t think Calendly does either but it\u0027s why I\u0027ve stayed with Acuity because it does do this. \u000a\u000aThank you,

Natasha_originals · Answer

Hi b16m,\u000a\u000aThank you for your question and for considering TidyCal for your business needs!\u000a\u000aAt this time, email notifications in TidyCal are always sent from the email address connected to the primary calendar of the account. This applies across all bookings, even when using the Agency plan. It’s not currently possible to have different email addresses for notifications based on the business or booking type within the same account.\u000a\u000aWe completely understand how helpful that functionality would be, and we’ve recorded your feedback as a feature request for our team to review.\u000a\u000aBest regards!

Luka_originals · Answer

Hi!\u000a\u000aGreat question — and you explained it very clearly! We understand why this is important if you’re managing bookings across multiple businesses.\u000a\u000aHere’s how TidyCal currently works with the Agency Plan:\u000a\u000aYou can create multiple booking pages and team pages under one Agency account, which makes it easy to manage different businesses in one place.\u000a\u000aHowever, at the moment, all booking confirmation and reminder emails come from the single email address associated with the main Agency account.\u000a\u000aThis means you can’t yet have separate “from” email addresses (e.g., Business A emails from info@businessa.com and Business B emails from support@businessb.com).\u000a\u000aIf a client replies to the booking email, it will go back to the main Agency account email.\u000a\u000aThis limitation has come up from other users as well, and I can confirm it’s on our feature request list. Right now, the only workaround is to use different TidyCal accounts per business if you need fully separate sender addresses.

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