Q: > Subject: Quick questions for a 30-account White-Label move
Looking at tier 6 and have some pre-purchase question to help me decide to switch or stay with current product. * SMS Cost/Setup: Is SMS native or via 3rd party (Twilio)? What is the cost per SMS for the UK? * Automation: Can I trigger a native SMS exactly 24 hours after an appointment ends (for review gathering) without using Zapier? * White-Label: Is it "True" White-Label? Can I use my own...
Hi, I have a few questions regarding setup and functionality:
My client offers a 2-month in-person program and a 6-week online program and a recurring coaching program. 1. Is there a way to display durations as 8 weeks and 6 weeks (programs) within the booking settings to reduce confusion? (not hours/days) 2. Also, since programs start on specific date/length, how can we show only that start...
Founder Team
Nikola__Trafft
Mar 31, 2026
A: Hello TheBlueAplha,
Good questions, here’s how it works in practice:
1. Program duration (weeks vs hours/days) Durations in Trafft are defined in minutes or hours and are not intended to span multiple days or weeks.
For program-style services, the best workaround is to use packages. You can create a package that includes a set number of sessions (appointments), which together represent the...
What are the limitations that traffic cannot fulfil that directory builders like Brilliant Directory had?
Founder Team
Nikola__Trafft
Mar 27, 2026
A: Trafft is mainly built for booking and scheduling, not for running a full public directory platform. It works well if your goal is to let patients find a doctor and book an appointment, with profiles, services, availability, and locations. Compared to tools like Brilliant Directories, Trafft is limited in areas like advanced listing pages, SEO focused directory structure, reviews and ratings,...
I want to enable two options: Option 1. Patient does not have a specific preference for a particular doctor. They fill in a booking form (Ask what brings them in, such as panic, relationship conflict, postpartum, loss; whether this is their first time in therapy; and any preferences like online vs in-person). Option A (within option 1): All doctors get to see the...
Founder Team
Nikola__Trafft
Mar 27, 2026
A: Trafft can cover part of this, but not the full workflow.
You can:
- Use booking forms with custom questions (reason for visit, preferences, first visit, etc.) - Let patients choose a specific doctor and book a short consultation (works well for your Option 2) - Or let them book with “any available doctor”
What’s not possible:
- Doctors can’t see incoming requests and claim them from a...
Q: > Subject: Quick questions for a 30-account White-Label move
Looking at tier 6 and have some pre-purchase question to help me decide to switch or stay with current product.
* SMS Cost/Setup: Is SMS native or via 3rd party (Twilio)? What is the cost per SMS for the UK?
* Automation: Can I trigger a native SMS exactly 24 hours after an appointment ends (for review gathering) without using Zapier?
* White-Label: Is it "True" White-Label? Can I use my own...
Share Trafft
Q: teleconsultation
Possible to do teleconsultation?
Nikola__Trafft
Mar 31, 2026A: Thanks for the question.
“Teleconsultation” can mean different setups depending on the use case, so it’s hard to give a precise answer without more context.
In general, Trafft handles the booking and scheduling part, while any consultation itself (in person or online) depends on how you set it up.
If you can share a bit more about your specific workflow, feel free to reach out to us at...
Share Trafft
Q: Real Estate Coaching Program
Hi, I have a few questions regarding setup and functionality:
My client offers a 2-month in-person program and a 6-week online program and a recurring coaching program.
1. Is there a way to display durations as 8 weeks and 6 weeks (programs) within the booking settings to reduce confusion? (not hours/days)
2. Also, since programs start on specific date/length, how can we show only that start...
Nikola__Trafft
Mar 31, 2026A: Hello TheBlueAplha,
Good questions, here’s how it works in practice:
1. Program duration (weeks vs hours/days)
Durations in Trafft are defined in minutes or hours and are not intended to span multiple days or weeks.
For program-style services, the best workaround is to use packages. You can create a package that includes a set number of sessions (appointments), which together represent the...
Share Trafft
Q: Can I use Trafft as a Directory?
Can I use Trafft as a Directory of doctors?
What are the limitations that traffic cannot fulfil that directory builders like Brilliant Directory had?
Nikola__Trafft
Mar 27, 2026A: Trafft is mainly built for booking and scheduling, not for running a full public directory platform.
It works well if your goal is to let patients find a doctor and book an appointment, with profiles, services, availability, and locations.
Compared to tools like Brilliant Directories, Trafft is limited in areas like advanced listing pages, SEO focused directory structure, reviews and ratings,...
Share Trafft
Q: Booking question form
My UK clinic has ten doctors.
I want to enable two options:
Option 1. Patient does not have a specific preference for a particular doctor. They fill in a booking form (Ask what brings them in, such as panic, relationship conflict, postpartum, loss; whether this is their first time in therapy; and any preferences like online vs in-person).
Option A (within option 1): All doctors get to see the...
Nikola__Trafft
Mar 27, 2026A: Trafft can cover part of this, but not the full workflow.
You can:
- Use booking forms with custom questions (reason for visit, preferences, first visit, etc.)
- Let patients choose a specific doctor and book a short consultation (works well for your Option 2)
- Or let them book with “any available doctor”
What’s not possible:
- Doctors can’t see incoming requests and claim them from a...
Share Trafft