Trebble Online Audio & Video Editor Questions

Showing 1 - 20 of 216 questions

Q: Retaining the original audio-signal?

Apart from the cutting, is it possible to get your audio signal back unchanged, i.e., without normalization or other audio transformations?

abro1PLUSAug 26, 2025
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Q: Is it possible to add pauses?

Is it pausible to add pauses to the audio? I mean to add spaces in the middle of the script?
Is it possible to change the script and the program generates a new voice with the new script? I mean that we can edit the text the script and then the audio generates a new audio from that?
thank you

DanielCZAug 25, 2025
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Q: Where is support?

Hi,
Tier 2 user, uploaded my video which had crystal clear audio, when processed through trebble the audio was very crackly and glitchy, and couldn't find anywhere to raise or log a ticket to investigate.

tom9781PLUSAug 12, 2025
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Founder Team
armel_beaudry

armel_beaudry

Aug 13, 2025

A: Hi, I am sorry to read that you are having issues with Trebble. We have a chat that you use on our website accessible on the bottom right corner. You can ask any question you have or report any issue you encountered. You can send us an email as well at help@ trebble.fm

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Q: How Is 120 Minutes Calculated?

Hello,
It appears you have a good product and I like your thoughtful responses to questions. My question is: Are the minutes used calculated by the initial upload only and any/all edits are covered under the initial upload?

Also, with the LTD, if I purchase tier 1 but need a few extra minutes, is there a way to purchase them on your site or do I need to upgrade my tier?

Also, do the minutes roll over each month? If not, is that an option you are willing to consider? I hope my questions are clear. Good luck and blessings to you on your endeavor. Thank you.

LadyBPLUSAug 12, 2025
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armel_beaudry

armel_beaudry

Aug 13, 2025

A: Hi there,

Thanks so much for the kind words! I’m glad you like what we’re building! Let me break down your questions:

1. How minutes are calculated
The 120 minutes is based on the length of the file you upload for transcription/editing. Once it’s uploaded, you can make as many edits as you like without using more minutes. For example, if you upload a 45-minute recording, that’s 45 minutes...

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Q: Error occurs and can not edit file that is uploaded to my account. How can this be fixed?

I emailed support directly 5 days ago and no answer so I am hoping to get one here. I uploaded a 35 minute video and it shows on my account and when I click on edit it says initializing and then says downloading file. When it gets to 100% it starts all over again. Please fix this issue so I can continue my work. Thank you.

jk1970Jul 22, 2025
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Founder Team
armel_beaudry

armel_beaudry

Jul 24, 2025

A: Hi, I am sorry to hear you are having issue with Trebble. I will take a look at it now and i will get back to you

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