After waiting more than ten days for a response to my direct official support email (which has also been mentioned several times here) again, I hope my question is read here.
Is it possible to answer incoming customer emails based on a knowledge base (Mind) with one hotkey, without the original text of the email being deleted or replaced?
As I understand the documentation, a hotkey replaces the...
Founder Team
Felipe_TriploAI
Oct 20, 2026
A: Hi bOOrn!
As I explained on the ticket.
1 - No. I don't know about the tool you mentioned but the way Hotkeys works on Triplo AI is that it replaces the selected content (when possible) with the prompt result or delivers the results to your clipboard. For more on it please refer to: https://triplo.ai/docs/hotkeys 2 - Yes. https://triplo.ai/docs/hotkeys#background
Q: I need help activating your app on my new Android tablet.
The app is licensed for my android tablet, and I have already entered the license code successfully. In the license Manager ist activated. However, every time I open the app, i see the Interface of the App, but after 1-2 Seconds it asks me again, “License code? No / Yes” (the code does not seem to be saved permanently). Or triplo dosn't work in Android Tablet?
Founder Team
Felipe_TriploAI
Oct 11, 2026
A: For support, please email us at [email protected] so our team can help you properly.
I did email support but did yet a response. There is a screen capture video in my sent email. I run Win 11 The Tiplo popup windows opens too larged. I am unable to resize it. The Triplo settings window is also to large and will not scroll to the bottom.
Thank you
Founder Team
Felipe_TriploAI
Sep 23, 2026
A: Hi Bigsby. This is something we solved on the next release. Stay tuned.
As a Tier 2 user, to be honest I feel a bit cheated. The models available are older, weaker, and not competitive with what’s currently on the market. It wasn’t a smart move to omit in the deal that the lower tiers won’t get good or higher-quality models. That makes me question why I even bought Triplo.
Will Tier 2 continue to be cut off from decent models in the future, or will you just offer dozens of different versions of the same low-level models?
Founder Team
Felipe_TriploAI
Sep 23, 2026
A: Hi Creative Contrarian!
Sorry for the delayed reply. I didn't get an alert for your question, so let me address your points directly.
I'm sorry to hear you feel "cheated" (a strong word, but I understand). To make this very clear: Triplo AI has never been offered as a "Lifetime Deal for premium AI tokens." This isn't stated anywhere on our offer page, and we've clarified this to users...
I thought the same... as an Early Bird Lifetime Deal user, you’re really being deceived here. Also, the vendor’s statements... always pro Triplo, always against the user. This once again shows the importance of paying attention to the questions and the vendor’s answers. The Triplo deal here is pure scam! You’re better off with a free Anthropic and OpenAI account :D
Thanks for your answer, but what exactly have I purchased? Those LLMs are a bad joke - outdated and useless in their quality. Also, in the mobile app, LLM abbreviations seem to be standard. I wonder how Chatplayground finances itself with the current LLMs even as a lifetime deal, but Triplo offers outdated LLMs here. Wouldn't you also feel taken for a ride?
Q: developement for Triplo discontinued? no support answers since month!
I don’t know whether anything is still being developed for Triplo or if it’s already discontinued, because support hasn’t answered of my simple questions - just two, actually. I’ve been waiting since the end of January for a reply, and nothing comes.
I can see that this aligns with my experiences regarding the questions and answers here, since there have been no responses on Appsumo since the end of January.
Founder Team
Felipe_TriploAI
Edited Sep 23, 2026
A: Hi there! Triplo AI is far from discontinued. Development is more active than ever, and we remain fully committed to supporting all our users. I personally review every support ticket we receive, so if you haven't gotten a response for any reason, please don't hesitate to reach out to us at [email protected].
Q: again no support answer (after 10 days)?
After waiting more than ten days for a response to my direct official support email (which has also been mentioned several times here) again, I hope my question is read here.
Is it possible to answer incoming customer emails based on a knowledge base (Mind) with one hotkey, without the original text of the email being deleted or replaced?
As I understand the documentation, a hotkey replaces the...
Felipe_TriploAI
Oct 20, 2026A: Hi bOOrn!
As I explained on the ticket.
1 - No. I don't know about the tool you mentioned but the way Hotkeys works on Triplo AI is that it replaces the selected content (when possible) with the prompt result or delivers the results to your clipboard. For more on it please refer to: https://triplo.ai/docs/hotkeys
2 - Yes. https://triplo.ai/docs/hotkeys#background
Take care
Share Triplo AI
Q: I need help activating your app on my new Android tablet.
The app is licensed for my android tablet, and I have already entered the license code successfully. In the license Manager ist activated. However, every time I open the app, i see the Interface of the App, but after 1-2 Seconds it asks me again, “License code? No / Yes” (the code does not seem to be saved permanently). Or triplo dosn't work in Android Tablet?
Felipe_TriploAI
Oct 11, 2026A: For support, please email us at [email protected] so our team can help you properly.
Share Triplo AI
Q: Please help window size
I did email support but did yet a response. There is a screen capture video in my sent email.
I run Win 11
The Tiplo popup windows opens too larged. I am unable to resize it.
The Triplo settings window is also to large and will not scroll to the bottom.
Thank you
Felipe_TriploAI
Sep 23, 2026A: Hi Bigsby. This is something we solved on the next release. Stay tuned.
Share Triplo AI
Q: Premium/Better LLM‘s?
As a Tier 2 user, to be honest I feel a bit cheated. The models available are older, weaker, and not competitive with what’s currently on the market. It wasn’t a smart move to omit in the deal that the lower tiers won’t get good or higher-quality models. That makes me question why I even bought Triplo.
Will Tier 2 continue to be cut off from decent models in the future, or will you just offer dozens of different versions of the same low-level models?
Felipe_TriploAI
Sep 23, 2026A: Hi Creative Contrarian!
Sorry for the delayed reply. I didn't get an alert for your question, so let me address your points directly.
I'm sorry to hear you feel "cheated" (a strong word, but I understand). To make this very clear: Triplo AI has never been offered as a "Lifetime Deal for premium AI tokens." This isn't stated anywhere on our offer page, and we've clarified this to users...
Share Triplo AI
I thought the same... as an Early Bird Lifetime Deal user, you’re really being deceived here. Also, the vendor’s statements... always pro Triplo, always against the user. This once again shows the importance of paying attention to the questions and the vendor’s answers. The Triplo deal here is pure scam! You’re better off with a free Anthropic and OpenAI account :D
Thanks for your answer, but what exactly have I purchased?
Those LLMs are a bad joke - outdated and useless in their quality. Also, in the mobile app, LLM abbreviations seem to be standard. I wonder how Chatplayground finances itself with the current LLMs even as a lifetime deal, but Triplo offers outdated LLMs here. Wouldn't you also feel taken for a ride?
Q: developement for Triplo discontinued? no support answers since month!
I don’t know whether anything is still being developed for Triplo or if it’s already discontinued, because support hasn’t answered of my simple questions - just two, actually. I’ve been waiting since the end of January for a reply, and nothing comes.
I can see that this aligns with my experiences regarding the questions and answers here, since there have been no responses on Appsumo since the end of January.
Felipe_TriploAI
Edited Sep 23, 2026A: Hi there! Triplo AI is far from discontinued. Development is more active than ever, and we remain fully committed to supporting all our users. I personally review every support ticket we receive, so if you haven't gotten a response for any reason, please don't hesitate to reach out to us at [email protected].
Take care,
Felipe
Share Triplo AI