Charla Questions

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Q: Can I delete my previous chat history and address customers with their name?

Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks

raysaranyaPLUSEdited Apr 6, 2025
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Founder Team
Yehia

Yehia

Apr 6, 2025

A: Hi Ray, Yes but only if you are the account owner. Team members and agents can archive but not delete the conversation

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Q: Customization of Chat Flows and Saved Replies for Each Property

Hello,
The menu under the Organization section includes (Chat Flows, Saved Replies...). Sometimes, it requires a different Chat Flow or Saved Replies for each Property. How can I customize this for each company? Am I really obligated to have one Chat Flow for all sites? This seems illogical; please clarify.

Second question: I noticed that the artificial assistant starts each response with "Hello!" Can this be controlled and removed?

mohd450Edited Apr 5, 2025
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Founder Team
Yehia

Yehia

Apr 5, 2025

A: Hello, (1) Sure you can select different chatflow per property. When you are under Settings ➡️ Your Property ➡️ Widget you can choose a chatflow. They all just grouped on the org level. For the saved replies it's currently on the org level, please suggest/vote on the features board https://charla.com/feature-requests/ to have it on the site level. (2) You can create a chatflow with your own greeting/questions before the chatbot engaged.

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Q: Are agents able to navigate the backend of the platform only using keyboard shortcuts?

Second question: Is the app, desktop, and web versions of the backend available in dark mode?

jc2979033PLUSApr 4, 2025
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Founder Team
Yehia

Yehia

Apr 5, 2025

A: Hello, (1) It's not fully optimized yet to be used without a mouse. (2) Not currently, please suggest it on our feature board https://charla.com/feature-requests/

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Q: Also, will custom domain links be available for Direct Chat Link?

Hi,

Do you think Charla will integrate ChatGPT AI in the future?

Also, will custom domain links be available for Direct Chat Link?

d625846d7c2245f586ea028867668479PLUSApr 3, 2025
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Founder Team
Yehia

Yehia

Apr 5, 2025

A: Hello, (1) It's already fully integrated. (2) Yes this is coming this quarter.

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Q: How do you stack codes?

Hi,
How do you stack the codes? Can't follow the directions below as there is no such option:
Stacking Instructions
After you have signed up and redeemed your first code, copy the redemption code above to grab your next code.
Log into your account on the partner's website.
Visit this link: https://app.getcharla.com/billing.
Click "Increase Seat."
Paste your AppSumo code in the code field and click "Add Voucher."

Dlee254PLUSApr 1, 2025
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Founder Team
Yehia

Yehia

Apr 4, 2025

A: Hello, If you have any existing account you might need to upgrade it in order to stack codes. Drop us an email on support@charla.com.

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