There is a function in Charla where I can exclude certain pages. I only want Charla on a few pages only. Do I have to add my many 100 pages on the exclusion list OR is there a function that let me chose what pages Charla should show up on?
A: Hello, You can easily do that using the client side API, refer to https://getcharla.com/support/?article=6618-hide-widget-when-offline for an example, you can basically set an inclusion list, and remove the widget for any address outside that list
I'm not sure what is agents is referring to? and I want to know whether I can assign staff account under the Plan 2? if yes, how many staff account I can add?
A: Hello, (1) Can you elaborate on which clicks you would like to track? (2) Spanish is already supported in the widget, It will be added for the AI by Feb/March max.
Hi, before I leave a review, would like to address that its a pretty awesome platform, but has some flaws which is limiting us from fully using it as of yet.
-- what is the best way to contact you for support where you will read and reply the message, on charla website itself i dont see a way to open a ticket directly to you? we have tried to contact you diretly via email on your personal email, via appsumo and via the feedback portal on the website. -- but in the last month or so there has been no reply on all channels.
Once we get some updates on the bug fixes, such as live visitor updates, i will be able to leave a review.. sadly though we're feeling the support isn't there, and we may have to shift back to tawk, pls keep up the work on the bug fixes, thanks.
A: Hi Rishi, Sorry for not getting back to you earlier, things slow down a little bit here in the 1-2 weeks in Jan because of the holidays. We'll get back to you today on your inquiries.
A: Hello, Just make sure you allow notifications when the popup shows up on iOS/Android. If you're still having issues drop us an email on support@getcharla.com with your phone models.
Q: Limit Charla to a few pages only
Hi,
There is a function in Charla where I can exclude certain pages. I only want Charla on a few pages only. Do I have to add my many 100 pages on the exclusion list OR is there a function that let me chose what pages Charla should show up on?
I would really need that anyway!
Thanks
Yehia
Jan 22, 2025A: Hello, You can easily do that using the client side API, refer to https://getcharla.com/support/?article=6618-hide-widget-when-offline for an example, you can basically set an inclusion list, and remove the widget for any address outside that list
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Q: What is agent referring to?
HI Charla Team,
I'm not sure what is agents is referring to?
and I want to know whether I can assign staff account under the Plan 2? if yes, how many staff account I can add?
Best regards,
Yehia
Jan 22, 2025A: Hello, an agent is a user who can respond to site visitors. For plan 2 you get 10 users/agents.
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Q: presales questions
1- Its possible to measure clicks with google analytics?
2- are you planning to add spanish language to the platform or ia?
Yehia
Jan 14, 2025A: Hello, (1) Can you elaborate on which clicks you would like to track? (2) Spanish is already supported in the widget, It will be added for the AI by Feb/March max.
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Q: Updates on bug fixes?
Hi, before I leave a review, would like to address that its a pretty awesome platform, but has some flaws which is limiting us from fully using it as of yet.
-- what is the best way to contact you for support where you will read and reply the message, on charla website itself i dont see a way to open a ticket directly to you? we have tried to contact you diretly via email on your personal email, via appsumo and via the feedback portal on the website. -- but in the last month or so there has been no reply on all channels.
Once we get some updates on the bug fixes, such as live visitor updates, i will be able to leave a review.. sadly though we're feeling the support isn't there, and we may have to shift back to tawk, pls keep up the work on the bug fixes, thanks.
Yehia
Jan 13, 2025A: Hi Rishi, Sorry for not getting back to you earlier, things slow down a little bit here in the 1-2 weeks in Jan because of the holidays. We'll get back to you today on your inquiries.
Share Charla
Q: Hello im trying to apply notifications
Hello how can activate notifications in iphone and android?
Thanks a lot.
Yehia
Jan 13, 2025A: Hello, Just make sure you allow notifications when the popup shows up on iOS/Android. If you're still having issues drop us an email on support@getcharla.com with your phone models.
Share Charla