Q: Can I delete my previous chat history and address customers with their name?
Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks
Thanks for responding. However, you didn't mention about the fact that why can't I address the users with their names. Please give me a step-by-step guide.
You can do that by setting a prechat form for example that asks for the user email and full name, and when the chatbot engages it will greet the user by name
Q: Customization of Chat Flows and Saved Replies for Each Property
Hello, The menu under the Organization section includes (Chat Flows, Saved Replies...). Sometimes, it requires a different Chat Flow or Saved Replies for each Property. How can I customize this for each company? Am I really obligated to have one Chat Flow for all sites? This seems illogical; please clarify.
Second question: I noticed that the artificial assistant starts each response with "Hello!" Can this be controlled and removed?
A: Hello, (1) Sure you can select different chatflow per property. When you are under Settings ➡️ Your Property ➡️ Widget you can choose a chatflow. They all just grouped on the org level. For the saved replies it's currently on the org level, please suggest/vote on the features board https://charla.com/feature-requests/ to have it on the site level. (2) You can create a chatflow with your own greeting/questions before the chatbot engaged.
Not only org level, every agent should have option to customize it based on agent preference as well. You can give that option to select for all, org level, and agent
Thank you from the bottom of my heart for this excellent service and exceptional tool. Additionally, it seems that the AI response does not work in all cases:
1- It does not provide any answers from the knowledge base as if it is completely disconnected from it. 2- Sometimes, it does not respond at all unless we refresh the browser (including the version on your website).
Q: Are agents able to navigate the backend of the platform only using keyboard shortcuts?
Second question: Is the app, desktop, and web versions of the backend available in dark mode?
A: Hello, (1) It's not fully optimized yet to be used without a mouse. (2) Not currently, please suggest it on our feature board https://charla.com/feature-requests/
Hi, How do you stack the codes? Can't follow the directions below as there is no such option: Stacking Instructions After you have signed up and redeemed your first code, copy the redemption code above to grab your next code. Log into your account on the partner's website. Visit this link: https://app.getcharla.com/billing. Click "Increase Seat." Paste your AppSumo code in the code field and click "Add Voucher."
Q: Can I delete my previous chat history and address customers with their name?
Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks
Yehia
Apr 6, 2025A: Hi Ray, Yes but only if you are the account owner. Team members and agents can archive but not delete the conversation
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Verified purchaser
Thanks for responding. However, you didn't mention about the fact that why can't I address the users with their names. Please give me a step-by-step guide.
You can do that by setting a prechat form for example that asks for the user email and full name, and when the chatbot engages it will greet the user by name
Q: Customization of Chat Flows and Saved Replies for Each Property
Hello,
The menu under the Organization section includes (Chat Flows, Saved Replies...). Sometimes, it requires a different Chat Flow or Saved Replies for each Property. How can I customize this for each company? Am I really obligated to have one Chat Flow for all sites? This seems illogical; please clarify.
Second question: I noticed that the artificial assistant starts each response with "Hello!" Can this be controlled and removed?
Yehia
Apr 5, 2025A: Hello, (1) Sure you can select different chatflow per property. When you are under Settings ➡️ Your Property ➡️ Widget you can choose a chatflow. They all just grouped on the org level. For the saved replies it's currently on the org level, please suggest/vote on the features board https://charla.com/feature-requests/ to have it on the site level. (2) You can create a chatflow with your own greeting/questions before the chatbot engaged.
Share Charla
Verified purchaser
Not only org level, every agent should have option to customize it based on agent preference as well. You can give that option to select for all, org level, and agent
Verified purchaser
Thank you from the bottom of my heart for this excellent service and exceptional tool. Additionally, it seems that the AI response does not work in all cases:
1- It does not provide any answers from the knowledge base as if it is completely disconnected from it.
2- Sometimes, it does not respond at all unless we refresh the browser (including the version on your website).
Q: Are agents able to navigate the backend of the platform only using keyboard shortcuts?
Second question: Is the app, desktop, and web versions of the backend available in dark mode?
Yehia
Apr 5, 2025A: Hello, (1) It's not fully optimized yet to be used without a mouse. (2) Not currently, please suggest it on our feature board https://charla.com/feature-requests/
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Q: Also, will custom domain links be available for Direct Chat Link?
Hi,
Do you think Charla will integrate ChatGPT AI in the future?
Also, will custom domain links be available for Direct Chat Link?
Yehia
Apr 5, 2025A: Hello, (1) It's already fully integrated. (2) Yes this is coming this quarter.
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Q: How do you stack codes?
Hi,
How do you stack the codes? Can't follow the directions below as there is no such option:
Stacking Instructions
After you have signed up and redeemed your first code, copy the redemption code above to grab your next code.
Log into your account on the partner's website.
Visit this link: https://app.getcharla.com/billing.
Click "Increase Seat."
Paste your AppSumo code in the code field and click "Add Voucher."
Yehia
Apr 4, 2025A: Hello, If you have any existing account you might need to upgrade it in order to stack codes. Drop us an email on support@charla.com.
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