Hello, could you please check the whatsapp channel integration is not working for me and returning an error Charla Live Chat cannot onboard customers at this time. Please contact Charla Live Chat's support or try again later.
Founder Team
Adam_Charla
Jul 1, 2026
A: Hi Hamza, Can you try again, maybe there was an issue with Meta WhatsApp API. I tried it out and its working.
I have two questions regarding the support agent in the settings. You mentioned that a support agent cannot delete tickets. However, when I tried from one of my colleague’s accounts, who has only the support agent role, he can delete all tickets. I think it would be better to create roles for your agents so that some can delete and some cannot.
My second question is about the mobile application....
Q: What are the differences or relations among codes / agents / chatbots
Changing plan says how many codes I would like to buy. In the meatime there is a slider to choose agent numbers. The product page at the same time says that the life time access includes unlimited AI chatbots. So what are the relations among them.
Founder Team
Adam_Charla
Jun 25, 2026
A: Hello, So agents here means live agents, or actual users who can respond to customer if human agents are required. Yes the deals covers unlimited chatbots on any plan.
Q: Does Charla support Instagram comment-to-DM automation with segmented replies?
Hi, I want to use Charla for Instagram lead magnet workflows.
If someone comments “COURSE,” “EBOOK,” “PROMPT,” or “AUDIT” under a post or Reel, can Charla natively trigger the correct Instagram DM based on that keyword?
Example: “COURSE” = course link “EBOOK” = ebook link “PROMPT” = prompt pack link “AUDIT” = booking page
Can Charla also tag or segment contacts by interest, start different...
Founder Team
Adam_Charla
Jun 12, 2026
A: Hello ZevsMatic, Yes comments are planned for Q3 per the roadmap here https://charla.com/charla-roadmap.pdf, currently only DMs are supported.
Does the AppSumo lifetime deal include unlimited AI chatbot conversations without BYOK, credits, token limits, or extra AI usage fees? Are there any fair-use limits, model restrictions, throttling, or future changes planned for LTD users?
Q: Can you add MCP Server please
Can you add MCP Server please
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Q: Whatsapp channel is not working.
Hello, could you please check the whatsapp channel integration is not working for me and returning an error
Charla Live Chat cannot onboard customers at this time.
Please contact Charla Live Chat's support or try again later.
Adam_Charla
Jul 1, 2026A: Hi Hamza, Can you try again, maybe there was an issue with Meta WhatsApp API. I tried it out and its working.
Share Charla
Q: Support Agent & Mobile App
I have two questions regarding the support agent in the settings. You mentioned that a support agent cannot delete tickets. However, when I tried from one of my colleague’s accounts, who has only the support agent role, he can delete all tickets. I think it would be better to create roles for your agents so that some can delete and some cannot.
My second question is about the mobile application....
Share Charla
Q: What are the differences or relations among codes / agents / chatbots
Changing plan says how many codes I would like to buy. In the meatime there is a slider to choose agent numbers. The product page at the same time says that the life time access includes unlimited AI chatbots. So what are the relations among them.
Adam_Charla
Jun 25, 2026A: Hello, So agents here means live agents, or actual users who can respond to customer if human agents are required. Yes the deals covers unlimited chatbots on any plan.
Share Charla
okay thanks and what are "codes"?
you can a code (voucher) for each 5 users bundle you purchase
Q: Does Charla support Instagram comment-to-DM automation with segmented replies?
Hi,
I want to use Charla for Instagram lead magnet workflows.
If someone comments “COURSE,” “EBOOK,” “PROMPT,” or “AUDIT” under a post or Reel, can Charla natively trigger the correct Instagram DM based on that keyword?
Example:
“COURSE” = course link
“EBOOK” = ebook link
“PROMPT” = prompt pack link
“AUDIT” = booking page
Can Charla also tag or segment contacts by interest, start different...
Adam_Charla
Jun 12, 2026A: Hello ZevsMatic, Yes comments are planned for Q3 per the roadmap here https://charla.com/charla-roadmap.pdf, currently only DMs are supported.
Share Charla
Does the AppSumo lifetime deal include unlimited AI chatbot conversations without BYOK, credits, token limits, or extra AI usage fees? Are there any fair-use limits, model restrictions, throttling, or future changes planned for LTD users?
Hello, Yes its unlimited.
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Great, thanks!