A: Hello, We have an API for that https://charla.com/support/?article=23477-rest-api. The contacts endpoint allows you to retrieve all contacts and update custom attributes for specific contacts.
Hi, I was wondering if a visitor to the chat would have the option to request a phone call in case no one is available, and be able to include the day and time they are available as well?
an exciting deal with many great features. It's natural that not all apps will continue to operate, which is why regular data export should be possible. I don't see such a function. Ideally, I would prefer an API where individual tickets could be retrieved, and I would also like to be able to create new tickets or responses via the API. Another question is the option of using my own mail server. I use Amazon SES and would like to keep that.
A: Hello, (1) You can export all contacts, along with conversations and knowledge base. We just released the REST API available here https://charla.com/support/?article=23477-rest-api, tickets endpoint will follow (2) Sure you can do that.
Thank you, Yehia, for your response. May I ask how prioritized the expansion of additional API points is? I am thinking about "post" for conversations and "post+get" for contacts. It would also be very attractive if orders and products could be uploaded with "post," so that we could work with them in the ticketing system as well.
It depends on the votes on our feature board really, if something gets many votes, we prioritize it. Can you share the use case for post conversations. Yes sure for the contacts, it's currently exportable from the ui, but would be great if there is an api for it as well.
Q: Hi, I buy your app and download the iOS app and I don’t see the tickets there. I’m doing something wrong?
Yehia
Sep 16, 2025A: Hello, Tickets are not yet available on the mobile apps, only conversations, but we are working to bring it to iOS/Android too.
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Q: Hi, can I update or sync client data and custom fields with my CRM via API or Zapier?
Yehia
Sep 16, 2025A: Hello, We have an API for that https://charla.com/support/?article=23477-rest-api. The contacts endpoint allows you to retrieve all contacts and update custom attributes for specific contacts.
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Q: Can a Visitor Request a Phone Call?
Hi, I was wondering if a visitor to the chat would have the option to request a phone call in case no one is available, and be able to include the day and time they are available as well?
Yehia
Sep 15, 2025A: Hello, You can instruct the bot to request this information in the special instructions section in the AI Chatbot tab.
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Q: Agent definition
How is "agent" defined? Example T1 = 5, T2 = 10 agents. Example of when I would want 5 vs 10?
Yehia
Sep 15, 2025A: If your support team is more than 5 for example, or if you would like to onboard a customer.
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Q: what export featueres do you offer
an exciting deal with many great features. It's natural that not all apps will continue to operate, which is why regular data export should be possible. I don't see such a function. Ideally, I would prefer an API where individual tickets could be retrieved, and I would also like to be able to create new tickets or responses via the API. Another question is the option of using my own mail server. I use Amazon SES and would like to keep that.
Yehia
Sep 14, 2025A: Hello,
(1) You can export all contacts, along with conversations and knowledge base. We just released the REST API available here https://charla.com/support/?article=23477-rest-api, tickets endpoint will follow
(2) Sure you can do that.
Share Charla
Thank you, Yehia, for your response. May I ask how prioritized the expansion of additional API points is? I am thinking about "post" for conversations and "post+get" for contacts. It would also be very attractive if orders and products could be uploaded with "post," so that we could work with them in the ticketing system as well.
It depends on the votes on our feature board really, if something gets many votes, we prioritize it. Can you share the use case for post conversations. Yes sure for the contacts, it's currently exportable from the ui, but would be great if there is an api for it as well.