Hello. The deal shows the AI chatbot agent has "customer feedback". If I create a chatbot for a client's website, how does this "customer feedback" work? My interest would be in proving to my client that the chatbot satisfied the customer's needs, and if not, they were given a method to follow up with a real person being notified of their outstanding issue.
Founder Team
AdamHa
Oct 20, 2025
A: Hello, yes sure, Customer feedback is when the customer leaves a rating/feedback for the conversation he had, either with a live agent or the chatbot.
Thank you! And lastly, 1) does that allow them to give one quick message in the feedback? And 2) can we adjust the wording of the question for the feedback?
I generally like the app and its functions - if only it worked as intended. I am encountering several issues with the chatbot. I trained it on a bunch of articles and websites, including each of my product pages. But when I ask it about the prices, it says it doesnt have that information, or it gives me wrong information (gives me same price for different products that are differently priced). I...
I was activating an account for a client and it linked the account to my existing account. I URGENTLY NEED THIS FIXED and can't wait a week for a reply. Can someone please help me?!!
I have setup Ai Chatbot with website address and pages but the bot is unable to answer any question. What am I missing ?
Founder Team
AdamHa
Oct 15, 2025
A: Hello, can you ping us on support@charla.com to be able to help you out. Kindly share a screenshot of the AI Chatbot tab with all the pages you entered.
Q: Bulk import PDFs or Pages
Is there any option to bulk import pages? A Webshop with hundred of products is not useable when I have to click & paste for ever URL.
Yehia
Nov 20, 2025A: Hi there, Currently no, but we are working on adding the ability to import sitemaps or entire websites.
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Q: Customer Feedback?
Hello. The deal shows the AI chatbot agent has "customer feedback". If I create a chatbot for a client's website, how does this "customer feedback" work?
My interest would be in proving to my client that the chatbot satisfied the customer's needs, and if not, they were given a method to follow up with a real person being notified of their outstanding issue.
AdamHa
Oct 20, 2025A: Hello, yes sure, Customer feedback is when the customer leaves a rating/feedback for the conversation he had, either with a live agent or the chatbot.
Share Charla
Verified purchaser
Thank you! And lastly, 1) does that allow them to give one quick message in the feedback? And 2) can we adjust the wording of the question for the feedback?
Q: Questions before I leave a review
I generally like the app and its functions - if only it worked as intended. I am encountering several issues with the chatbot. I trained it on a bunch of articles and websites, including each of my product pages. But when I ask it about the prices, it says it doesnt have that information, or it gives me wrong information (gives me same price for different products that are differently priced). I...
AdamHa
Oct 20, 2025A: Hello, can you share the ticket number please?
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Q: HELP!! ACCOUNT LINKED TO WRONG EMAIL
I was activating an account for a client and it linked the account to my existing account. I URGENTLY NEED THIS FIXED and can't wait a week for a reply. Can someone please help me?!!
AdamHa
Oct 20, 2025A: Hello, This was handled and ticket was solved.
Share Charla
Q: AI Chatbot unable to answer questions
I have setup Ai Chatbot with website address and pages but the bot is unable to answer any question. What am I missing ?
AdamHa
Oct 15, 2025A: Hello, can you ping us on support@charla.com to be able to help you out. Kindly share a screenshot of the AI Chatbot tab with all the pages you entered.
Share Charla
Verified purchaser
Very similar here. Some hits, a lot of misses for very simple answers with the given context.
It's all about the training quality, ping on support and we will be able to help you out on guidelines on how to better train it