Your online help doesn't have any information about how to construct tours. By experimentation, it appears that I have to upload all the pictures for all the scenes (rooms) in a given tour, then once the tour is created I'm stuck with the initial set of scenes. Is there a way to add new scenes later? Or to regenerate an existing scene with new pictures?
Founder Team
Sunil_CrezloTours
Apr 6, 2026
A: Thanks for pointing this out — really helpful feedback We’ll improve the help docs around this.
--Adding new scenes later
Yes, you’re not locked to the initial upload. You can easily add more scenes anytime:
Go to your tour Use the ➕ (plus) icon on the scene navigation bar Upload a new 360 image and it will be added as a new scene (room)
My iPhone 15 Pro only lets me take a 180° panorama. How do I get 360°? Can I stitch together two 180° panoramas? (Your online help for Tours has no answers.)
Founder Team
Sunil_CrezloTours
Apr 6, 2026
A: Great question — and totally understandable
The default panorama mode on iPhone (including iPhone 15 Pro) typically captures less than a full 360°, so you won’t get a complete sphere using the native camera alone.
--How to get true 360°
You have a few options:
1 Use a 360 camera (recommended for best results) Devices like Insta360 or Ricoh Theta capture a full 360° in one shot, which works...
Do these tour videos perform well on a website without slowing the site down significantly? Will it have significant impact on the site speed score?
Founder Team
Sunil_CrezloTours
Mar 28, 2026
A: Thanks for reaching out
Crezlo Tours are embedded using an iframe, which means they are hosted on our servers, not yours. Because of this:
✅ They do not significantly slow down your website ✅ Most of the heavy assets (images, rendering, scripts) are loaded externally ✅ Your core website performance and hosting are not impacted directly
Impact on site speed There may be a slight impact on...
When do you anticipate adding a training on adding an avatar to your tours? I seem to not be doing this correctly. My avatar is always sitting on a white background and loses any sense of feeling natural. I saw your avatar and realized that maybe there’s something that I’m doing wrong. Training over this in your YouTube platform would be very helpful for me if not anyone else. Thank you so much for considering our request.
Founder Team
Sunil_CrezloTours
Mar 28, 2026
A: Thanks for the great feedback — really appreciate it
For avatars, we actually recommend using tools like HeyGen or Synthesia to create them. These platforms allow you to generate avatars with better background control and transparency, which helps them feel more natural inside the tour.
The issue you’re seeing (white background) usually happens when the video is exported without a transparent...
Q: Can I incrementally add scenes to a tour?
Your online help doesn't have any information about how to construct tours. By experimentation, it appears that I have to upload all the pictures for all the scenes (rooms) in a given tour, then once the tour is created I'm stuck with the initial set of scenes. Is there a way to add new scenes later? Or to regenerate an existing scene with new pictures?
Sunil_CrezloTours
Apr 6, 2026A: Thanks for pointing this out — really helpful feedback We’ll improve the help docs around this.
--Adding new scenes later
Yes, you’re not locked to the initial upload. You can easily add more scenes anytime:
Go to your tour
Use the ➕ (plus) icon on the scene navigation bar
Upload a new 360 image and it will be added as a new scene (room)
Updating / replacing an existing scene
You can also...
Share Crezlo Tours
Q: How do I take a 360 panorama with an iPhone?
My iPhone 15 Pro only lets me take a 180° panorama. How do I get 360°? Can I stitch together two 180° panoramas? (Your online help for Tours has no answers.)
Sunil_CrezloTours
Apr 6, 2026A: Great question — and totally understandable
The default panorama mode on iPhone (including iPhone 15 Pro) typically captures less than a full 360°, so you won’t get a complete sphere using the native camera alone.
--How to get true 360°
You have a few options:
1 Use a 360 camera (recommended for best results)
Devices like Insta360 or Ricoh Theta capture a full 360° in one shot, which works...
Share Crezlo Tours
Q: Workstations
Can you delete a Workstations?
Sunil_CrezloTours
Mar 30, 2026A: Hi,
Currently, you cannot delete a workspace, but we are actively working on adding this feature and it will be available soon.
However, you can:
Edit and update the workspace
Remove users / clear data inside it if needed
Let me know if you need help managing your workspaces!
Share Crezlo Tours
Q: website performance
Do these tour videos perform well on a website without slowing the site down significantly? Will it have significant impact on the site speed score?
Sunil_CrezloTours
Mar 28, 2026A: Thanks for reaching out
Crezlo Tours are embedded using an iframe, which means they are hosted on our servers, not yours. Because of this:
✅ They do not significantly slow down your website
✅ Most of the heavy assets (images, rendering, scripts) are loaded externally
✅ Your core website performance and hosting are not impacted directly
Impact on site speed
There may be a slight impact on...
Share Crezlo Tours
Q: Tour Avatar
When do you anticipate adding a training on adding an avatar to your tours? I seem to not be doing this correctly. My avatar is always sitting on a white background and loses any sense of feeling natural. I saw your avatar and realized that maybe there’s something that I’m doing wrong. Training over this in your YouTube platform would be very helpful for me if not anyone else. Thank you so much for considering our request.
Sunil_CrezloTours
Mar 28, 2026A: Thanks for the great feedback — really appreciate it
For avatars, we actually recommend using tools like HeyGen or Synthesia to create them. These platforms allow you to generate avatars with better background control and transparency, which helps them feel more natural inside the tour.
The issue you’re seeing (white background) usually happens when the video is exported without a transparent...
Share Crezlo Tours