4.2
Taco ratings
Emailit has been praised for its reliable email delivery, user-friendly interface, and responsive customer support. Some users have mentioned limitations in sending volume and campaign features. Despite these minor hiccups, Emailit is a solid buy for those in need of a reliable email marketing solution. With a 4.3 overall rating and a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
Not recommended
I have a tier 3, used for sending confirmation of email accounts, notifications emails and account resets. I don't blast out any mass marketing messages. This was working for a bit. Now the account is suspended with no feedback or reasons. There is no communication loop. I sent an support message asking why with no response. Can't log in to determine what the issue is.
George_Dragit
Oct 3, 2026Hi there,
We have replied to all support tickets, so if you send us an email you should hear from us.
If you also got suspended, you would get an email with the information as well.
If you think it is a mistake, make sure to email [email protected] so we can help!
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Verified purchaser
Sends mail well. List management is broken.
Sending works. Audiences and automations do not.
What we found in our account:
- Adding an email that already unsubscribed puts the person back on the list. The API returns success and erases the unsubscribe date. 78 people who opted out came back this way and got a welcome email again
- The "added to audience" automation fires for people who are already on the list. One person got the same welcome email 9 times. Almost half of all runs matched no real sign-up
- Automations send to people seconds after they unsubscribe (!!!)
- Most API list filters (email, search, subscribed=false, per_page) are ignored.
- A suppression entry once disappeared on its own, and the mail went out.
We sent a full report with IDs and timestamps to support. Weeks later, nothing has changed. We had to build our own opt-out register outside Emailit to stay GDPR-safe.
Fine for transactional mail. Not safe for newsletters yet.
George_Dragit
Sep 23, 2026Hi there,
Thank you for your feedback!
Automations are still in Beta and subscription status is not yet supported, so in this case it resets it as it does not know it.
This is going to be address soon, as well as the list filtering.
Suppressions cannot disappear by themselves, so this is something you might look into to see how that happened. The only real-scenario that comes up my mind is...
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Verified purchaser
Can't upgrade my plan
I wanted to go up a tier but everything is greyed out.
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Verified purchaser
I do not recommend.
I run an adult webmaster forum & blog. I do not host any pornographic or explicit content. I do not host quick rich scheme. Yet Emailit refused to serve while I paid a LTD.
I do not recommend. This is not a business service, this is one person decided who can and cannot use its service, even though you already paid.
George_Dragit
Sep 12, 2026Hi Clement,
Thank you for your feedback. Based on our manual review, your content is bordering on multiple points in our Acceptable Use Policy.
As a result, we weren't confident that the content wouldn't negatively impact our IPs, so we couldn't allow it.
I would recommend asking other services if you can use them for your website use case when finding an alternative to Emailit, to prevent...
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Verified purchaser
I have been asking to verify the domain since forever
I have asked for domain verification and email setup on my end. It takes a lot of back-and-forth, and by the end, they tell me I don't have enough credits for 50k to 100k monthly email usage, even though I purchased two products from them. One is tier 3, and another is tier 1. The support team is hard to work with because they cannot check the account details for the purchase or the credits on our account on their end.
I ended up using another email provider for my email campaigns. Wasted the account and the money
George_Dragit
Sep 3, 2026Hi there,
I am sorry to hear that!
Each license is fixed to one workspace. What could happen is that you probably contacted us from a workspace without an active license.
Feel free to reach out to us at [email protected] and send us the license key/account so we can help you resolve this.
We reply <24h in most cases, so there should be no issues resolving this.
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