I'm noticing a change from prior deals with the new five-tier system compared to my previous Tier 2. My main question is about white-label selling. The AppSumo page image shows 'rebrand Facepop with the RESELL whitelabel' and Tier 5 includes unlimited white-label sales, which I thought I understood. However, when I try to use it, I'm being asked to pay $49/month to activate the feature, and it's not working as expected.
Q: Bought FacePop in Sep, just linked my first FacePop to a custom domain, but the site shows Not Secure/ SSL warning.
I purchased FacePop in September 2025 and recently started exploring the platform. I successfully created my first FacePop and linked it to my custom domain. However, when I visit the link, the browser displays a "Not Secure" warning, which appears to be caused by missing or improperly configured SSL certificate. >>How do I enable or configure SSL certificate for my custom domain on...
Founder Team
Fatos_FacePop
Feb 2, 2026
A: Hi there,
SSL certificates are automatically generated take about a minute or two to get activated. If it still doesn't work, reach out to hi@facepop.io or share your url here in the comments if possible, I'll fix the SSL for you!
Hi, I am one of the people who purchased your offer (tier 2) and then had unlimited workspaces and seats. Here's a copy of the page with the offer we purchased: https://web.archive.org/web/20241120213848/https://appsumo.com/products/facepop/
Now, when I log in to my panel, I see that I only have 2 seats and 2...
Founder Team
Fatos_FacePop
Feb 2, 2026
A: Hi Info,
This is likely a small mistake only in text in the plan card, and will be fixed asap. I apologize for the inconvenience.
Hi Bhagsy, I will be in the live chat right now at https://facepop.io please message there with your username so I know it's you and I'll help you. This was likely just a small mistake due to the multiple plans we have with AppSumo for the new deal.
Tier 1 there is this feature enabled: Collect video responses. However, "Number of video review widgets" is 0. How is that working?
Founder Team
Fatos_FacePop
Feb 2, 2026
A: Hi gabor, thank you for asking!
FacePop offers two widgets:
1) Main widget for capturing videos, collecting data, creating video funnels, and more. 2) Secondary widget for embedding videos captured by facepop.
You can still capture videos with facepop and download them yourself via our video manager page, or you can choose to embed them directly by unlocking the second widget on the higher...
Q: How do workspaces work?
How do workspaces work? Do everyone have a separate, personal workspace?
Share FacePop
Q: Rebrand FacePop and sell it as your own
I'm noticing a change from prior deals with the new five-tier system compared to my previous Tier 2. My main question is about white-label selling. The AppSumo page image shows 'rebrand Facepop with the RESELL whitelabel' and Tier 5 includes unlimited white-label sales, which I thought I understood. However, when I try to use it, I'm being asked to pay $49/month to activate the feature, and it's not working as expected.
Share FacePop
Q: Bought FacePop in Sep, just linked my first FacePop to a custom domain, but the site shows Not Secure/ SSL warning.
I purchased FacePop in September 2025 and recently started exploring the platform. I successfully created my first FacePop and linked it to my custom domain. However, when I visit the link, the browser displays a "Not Secure" warning, which appears to be caused by missing or improperly configured SSL certificate.
>>How do I enable or configure SSL certificate for my custom domain on...
Fatos_FacePop
Feb 2, 2026A: Hi there,
SSL certificates are automatically generated take about a minute or two to get activated. If it still doesn't work, reach out to hi@facepop.io or share your url here in the comments if possible, I'll fix the SSL for you!
Share FacePop
https://testimonials.vmeacademy.info/d1218eed-7bda-48db-a962-2fd4307759bd
I have just activated the SSL. Refresh now and let me know if it works.
Hi,Fatos.What was the issue? Yeah,thanks.It has been resolved.
Hi Beck,
The SSL issuer did not trust the domain because the CNAME was not fully propagated yet!
If you like facepop we would appreciate a review here at AppSumo!
Our support e-mail is hi@facepop.io and we're also available via livechat at https://facepop.io during working hours.
Q: previous customers plan issue
Hi, I am one of the people who purchased your offer (tier 2) and then had unlimited workspaces and seats. Here's a copy of the page with the offer we purchased: https://web.archive.org/web/20241120213848/https://appsumo.com/products/facepop/
Now, when I log in to my panel, I see that I only have 2 seats and 2...
Fatos_FacePop
Feb 2, 2026A: Hi Info,
This is likely a small mistake only in text in the plan card, and will be fixed asap. I apologize for the inconvenience.
Share FacePop
Could you refresh the page now and tell me if it has been fixed?
yes, now is fine, thank you!
Glad everything is working fine now! We're here if you need any help: hi@facepop.io
so why is my plan still showing the wrong information ?
Hi Bhagsy, I will be in the live chat right now at https://facepop.io please message there with your username so I know it's you and I'll help you. This was likely just a small mistake due to the multiple plans we have with AppSumo for the new deal.
try shift+r to reload website without browsers cache
Yeah it says the unlimited workspaces now. but when you try to add another workspace it prompts you to subscribe to a plan to use this feature.
Q: video responses
Hi,
Tier 1 there is this feature enabled: Collect video responses.
However, "Number of video review widgets" is 0. How is that working?
Fatos_FacePop
Feb 2, 2026A: Hi gabor, thank you for asking!
FacePop offers two widgets:
1) Main widget for capturing videos, collecting data, creating video funnels, and more.
2) Secondary widget for embedding videos captured by facepop.
You can still capture videos with facepop and download them yourself via our video manager page, or you can choose to embed them directly by unlocking the second widget on the higher...
Share FacePop