Just to clarify: does Hedy support, or plan to support, a deeper Knowledge Base / RAG layer beyond custom contexts?
Use case: upload/connect SOPs, playbooks, PDFs, Notion/Google Docs, client docs or workflows, attach them to a specific Topic/Context, and have Hedy dynamically retrieve the most relevant snippets during a live session to generate suggestions.
Hey there, strongly considering this deal. Is it possible to give custom context to Hedy or a full knowledgebase in order to have it consult based on that knowledge? (Let's say specific workflows/methods or SOPs). Does Hedy also work with French and Italian languages?
Founder Team
julian_hedy
Jun 10, 2026
A: Yes, Hedy has several ways to "train" it using custom contexts: https://www.hedy.ai/help/managing-custom-contexts/ https://www.hedy.ai/help/understanding-hedy-topics-organize-your-sessions-unlock-deeper-insights/
Just to clarify: I understand Hedy currently supports saved custom contexts and topic-level context, with a character limit, plus topic memory across related sessions.
What I’m trying to understand is whether Hedy supports, or plans to support, a deeper knowledge base / RAG layer.
For example, could I upload or connect a set of SOPs, playbooks, client documents, P
Can hedy still tape my speech and take notes if I temporarily muted myself from the audience? eg - if I want to record my own notes whilst they are taking a time out and dont need to hear me ?
Founder Team
julian_hedy
Jun 8, 2026
A: Yes, that's a great use case. Hedy should still keep listening to you on your mic, even if you mute yourself in zoom. (disclaimer: we're not in control of what zoom does, so if it messes with the mic at the system level, that might affect Hedy too)
Hi May I ask the pricing here $179 is equivalent to which package on your website ? Does this have real time support during my meeting and does it come with access to lifetime upgrade in future like the $299 in your website ?
Founder Team
julian_hedy
Jun 1, 2026
A: Thanks for the question. The offer on AppSumo is equivalent to the Lifetime Pro plan on our website.
Q: Can you use it if you're unable to install the app due to security restrictions. I do have an Android phone
I have a client issued laptop with heavy security restrictions in place so installing an app is not an option at all.
How would this work, if it can. in that use case?
Would it mean installing onto the phone and then recording through the laptop speaker?
How would you then use the features (which seem pretty good) in real time? like getting responses to provide back to what was said...
Founder Team
julian_hedy
May 29, 2026
A: Thanks for the question! In that case you can capture the audio on your phone (the meeting would have to play over speaker) and then you can interact with Hedy in realtime via the web version (web.hedy.ai).
Q: Training Hedy - 2
Thanks Julian, helpful.
Just to clarify: does Hedy support, or plan to support, a deeper Knowledge Base / RAG layer beyond custom contexts?
Use case: upload/connect SOPs, playbooks, PDFs, Notion/Google Docs, client docs or workflows, attach them to a specific Topic/Context, and have Hedy dynamically retrieve the most relevant snippets during a live session to generate suggestions.
A few key...
Share Hedy AI
Q: Training Hedy
Hey there, strongly considering this deal. Is it possible to give custom context to Hedy or a full knowledgebase in order to have it consult based on that knowledge? (Let's say specific workflows/methods or SOPs). Does Hedy also work with French and Italian languages?
julian_hedy
Jun 10, 2026A: Yes, Hedy has several ways to "train" it using custom contexts:
https://www.hedy.ai/help/managing-custom-contexts/
https://www.hedy.ai/help/understanding-hedy-topics-organize-your-sessions-unlock-deeper-insights/
And Italian and French are fully supported!
Share Hedy AI
Thanks Julian, that’s helpful.
Just to clarify: I understand Hedy currently supports saved custom contexts and topic-level context, with a character limit, plus topic memory across related sessions.
What I’m trying to understand is whether Hedy supports, or plans to support, a deeper knowledge base / RAG layer.
For example, could I upload or connect a set of SOPs, playbooks, client documents, P
Q: zoom meeting question
Can hedy still tape my speech and take notes if I temporarily muted myself from the audience?
eg - if I want to record my own notes whilst they are taking a time out and dont need to hear me ?
julian_hedy
Jun 8, 2026A: Yes, that's a great use case. Hedy should still keep listening to you on your mic, even if you mute yourself in zoom. (disclaimer: we're not in control of what zoom does, so if it messes with the mic at the system level, that might affect Hedy too)
Share Hedy AI
Q: Compare to website pricing
Hi
May I ask the pricing here $179 is equivalent to which package on your website ? Does this have real time support during my meeting and does it come with access to lifetime upgrade in future like the $299 in your website ?
julian_hedy
Jun 1, 2026A: Thanks for the question. The offer on AppSumo is equivalent to the Lifetime Pro plan on our website.
Share Hedy AI
Q: Can you use it if you're unable to install the app due to security restrictions. I do have an Android phone
I have a client issued laptop with heavy security restrictions in place so installing an app is not an option at all.
How would this work, if it can. in that use case?
Would it mean installing onto the phone and then recording through the laptop speaker?
How would you then use the features (which seem pretty good) in real time? like getting responses to provide back to what was said...
julian_hedy
May 29, 2026A: Thanks for the question! In that case you can capture the audio on your phone (the meeting would have to play over speaker) and then you can interact with Hedy in realtime via the web version (web.hedy.ai).
Share Hedy AI
Verified purchaser
I work with a client that has similar restrictions and using my phone works just fine