Q: What does it take to actually get support from HelpLoom?
Hello,
I’m genuinely trying to understand what it takes to receive support from the HelpLoom team.
I previously raised a question here after being unable to reach anyone through the in-app support or email. Your team responded asking me to confirm the email address used to create the ticket. I replied, provided the requested details, and even shared the relevant correspondence.
There has still...
Founder Team
Sayury_Helploom
Sep 25, 2026
A: Dilip,
I’ve checked our contact and conversation records, but I wasn’t able to find any previous ticket submitted under the company name Management Team or the email address shown in your screenshots, [email protected].
You’re welcome to leave us a message through either of these two channels:
Sujan, your team has now replied to the exact email you said you couldn’t locate and confirmed it was “incorrectly routed to another folder instead of our inbox.” That’s important context missing from your public response.
You’ve also publicly posted my email address, despite AppSumo previously rejecting my own comment for including one. Please remove it.
I purchased two LTDs for HelpLoom and would appreciate some clarity regarding long-term support for the product.
I initially tried reaching your team through the in-app chat. Although it offers the option to connect with a human agent, I waited for approximately two hours without being connected to anyone.
I then emailed HelpLoom support on September 19 regarding a relatively basic...
Founder Team
Sayury_Helploom
Sep 21, 2026
A: Hey Dilip,
Our business hours are Monday through Friday, from 9:00 AM to 6:00 PM CST. That’s why, if you require assistance from a live agent, it may take a little longer to receive a response if you’re located in a different time zone, or during a weekend.
I couldn’t find any ticket submitted under your name, Dilip Yadav. Could you please confirm the email address you used to create the...
A few questions before buying- 1) Is there an API or Make.com integration, to create a ticket via api e.g. when a customer is calling into our phone support line so we can sync call recordings or voicemails etc? 2) Is there a way to password protect a knowledge base portal or somehow secure it so only customers can access it? SSO or a simple password even? I know we could only embed it in the...
For Wordpress sites do you have a plugin or any ETA for it?
What other integrations are available and which ones are being worked on?
Could you share a public roadmap with us. Changelog of changes made since you launched too will help us get the sense of momentum behind your product. Please share that too, if not inconvenient.
Founder Team
Sayury_Helploom
Sep 1, 2026
A: Hi there!
Yes, Helploom can integrate with any WordPress site.
Currently, we integrate with Slack, HelpScout, Freshdesk, and Intercom.
At the moment, we don't have a public roadmap, as we're collecting customer feedback to evaluate which additional features would provide even more value.
I am very interested in purchasing HelpLoom (and the White Label add-on) for my agency, but I have a technical question before I buy.
My software backend and client billing are completely managed through Blesta. Do you offer a REST API or webhooks? I am looking for a way to programmatically provision new client accounts, manage them, and integrate the chat functionality...
Q: What does it take to actually get support from HelpLoom?
Hello,
I’m genuinely trying to understand what it takes to receive support from the HelpLoom team.
I previously raised a question here after being unable to reach anyone through the in-app support or email. Your team responded asking me to confirm the email address used to create the ticket. I replied, provided the requested details, and even shared the relevant correspondence.
There has still...
Sayury_Helploom
Sep 25, 2026A: Dilip,
I’ve checked our contact and conversation records, but I wasn’t able to find any previous ticket submitted under the company name Management Team or the email address shown in your screenshots, [email protected].
You’re welcome to leave us a message through either of these two channels:
• https://helploom.com/
• Our support email: [email protected]
Also, to delete a site...
Share Helploom
Sujan, your team has now replied to the exact email you said you couldn’t locate and confirmed it was “incorrectly routed to another folder instead of our inbox.” That’s important context missing from your public response.
You’ve also publicly posted my email address, despite AppSumo previously rejecting my own comment for including one. Please remove it.
Q: Long-term support and future of HelpLoom
Hello,
I purchased two LTDs for HelpLoom and would appreciate some clarity regarding long-term support for the product.
I initially tried reaching your team through the in-app chat. Although it offers the option to connect with a human agent, I waited for approximately two hours without being connected to anyone.
I then emailed HelpLoom support on September 19 regarding a relatively basic...
Sayury_Helploom
Sep 21, 2026A: Hey Dilip,
Our business hours are Monday through Friday, from 9:00 AM to 6:00 PM CST. That’s why, if you require assistance from a live agent, it may take a little longer to receive a response if you’re located in a different time zone, or during a weekend.
I couldn’t find any ticket submitted under your name, Dilip Yadav. Could you please confirm the email address you used to create the...
Share Helploom
Hi, I registered the license under my company’s name.
When I originally posted the question, the AppSumo bot declined it because it contained a direct email address.
Please search your inbox for “Management Team” in your hello mailbox. You should be able to locate the original email there.
Also I never recieved any ticket number, so I doubt it even works.
For reference, here is the correspondence: https://markuphero.com/share/6ab17040a425535a7b3ea2a2
Q: API/Make.com, Password Protected KBs, Channels/Inboxes?
A few questions before buying-
1) Is there an API or Make.com integration, to create a ticket via api e.g. when a customer is calling into our phone support line so we can sync call recordings or voicemails etc?
2) Is there a way to password protect a knowledge base portal or somehow secure it so only customers can access it? SSO or a simple password even? I know we could only embed it in the...
Share Helploom
Q: Wordpress & other integrations & Roadmap
Hi
For Wordpress sites do you have a plugin or any ETA for it?
What other integrations are available and which ones are being worked on?
Could you share a public roadmap with us. Changelog of changes made since you launched too will help us get the sense of momentum behind your product. Please share that too, if not inconvenient.
Sayury_Helploom
Sep 1, 2026A: Hi there!
Yes, Helploom can integrate with any WordPress site.
Currently, we integrate with Slack, HelpScout, Freshdesk, and Intercom.
At the moment, we don't have a public roadmap, as we're collecting customer feedback to evaluate which additional features would provide even more value.
Share Helploom
Q: for API access for an agency
Hi HelpLoom Team,
I am very interested in purchasing HelpLoom (and the White Label add-on) for my agency, but I have a technical question before I buy.
My software backend and client billing are completely managed through Blesta. Do you offer a REST API or webhooks? I am looking for a way to programmatically provision new client accounts, manage them, and integrate the chat functionality...
Share Helploom