4.4
Taco ratings
Customers appreciate HoneyBill, praising its user-friendly interface, the convenience of sending branded invoices directly from their own email, and the efficiency of the hosted checkout that allows clients to pay in just two clicks. The platform also offers features like time tracking, project management, and the ability to attach files to invoices. While there are some minor drawbacks, such as the need for more advanced reporting and the initial setup of custom domains, these do not significantly detract from the overall experience. Weighing the positive feedback against the occasional issues, HoneyBill is a strong choice for freelancers looking for a comprehensive invoicing solution. Plus, with a 60-day money-back guarantee, it's worth giving it a try!
Verified purchaser
Decent product, but support and onboarding fell short
The signup and onboarding process incomplete.
Support was the bigger issue. When I ran into problems during activation, there was literally no response. For a tool that touches invoicing and payments, that lack of timely help is a real gap.
The product itself seems capable once you’re in, which is why this isn’t lower than 3 stars. If HoneyBill improved the onboarding path and made support more responsive, it would be much easier to recommend. Right now, the experience after purchase doesn’t match the promise of the product.
Re: The email was sent on 9/16 with no response to date. Here is the issue I reported twice.....
I need help with my account, I'm seeing error: INVALID_TOKEN
John__HoneyBill
Sep 21, 2026Tony, thanks for the honest feedback and sorry the start of your experience wasn't smoother.
On support specifically... I've gone through everything on our end and I can't find any messages or requests under your account. That's not me saying it didn't happen, it might be a different email, or something got lost along the way somehow (we changed over support system 2 months ago but sounds like...
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Verified purchaser
Replaced InvoiceSimple
So far, so good! I replaced InvoiceSimple with this because its monthly charge keeps going up and is almost $20, while I can get the basic HoneyBill for $29!
I like the UX and find it easy to use and far easier to set up different payment options than InvoiceSimple.
John__HoneyBill
Sep 8, 2026Agh thank you for taking the time to leave this, really appreciated. That math is exactly why I built this as a lifetime deal, glad it's paying off already. And good to hear the payment setup was easy for you.
If there's ever anything you'd like to see added, reach out anytime.
Thanks again - John
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Verified purchaser
Great…
Purchased the Tier 2 Deal and initially had some trouble activating it.
Within 30 seconds of opening a chat with the support ai I had the founder himself reaching out to personally step in and help me get set up. Five minutes later, a video call followed and the problem was quickly sorted.
Product seems really good so far. Works well and haven’t encountered anything that would cause me to doubt my purchase. John and his team are really responsive and proactively encourage their users to feedback suggestions and thoughts. A product can be improved and features added but if the team behind it isn’t right then it’s a non starter. Thankfully this isn’t case with Honeybill. The roadmap looks promising and the product is shaping up nicely. Thanks for having me on board and I’m looking forward to the journey. B.
John__HoneyBill
Sep 3, 2026Ahh thanks so much for this review Ben! Was really nice connecting with you. I've really enjoyed being so close to the product and getting to chat with the people using it so thanks for giving up some of your time to chat 👌🏼
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Verified purchaser
Surprised By The High Rating
This app has been nothing but glitches and bugs. I'm shocked so many people used it without issue. The customer support was friendly and helpful, quick response for the most part but I'm on my 6th bug now and at this point I'd rather just pay full price for something that just works. Not worth it in my opinion, they need to work out all these kinks before taking peoples money and wasting peoples time.
John__HoneyBill
Edited Sep 1, 2026Marzano, gutted to read this and I'm sorry the experience so far hasn't been as you had hoped. Bugs on top of bugs is far from ideal and I don't blame you for feeling frustrated!
I am genuinely confused though as I can't see any open or unresolved chats in our customer support and haven't had anyone else raise bugs issues - I'd really love the chance to sort this out for you to understand the...
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Verified purchaser
Good product - Adjusted Review after tons of discussion and product is heading to the great direction. John is man of words he will deliver what he has committed to. Great product.
I signed up as Tier 2 and as mentioned custom domain and white label it was easy to setup - done !! but there are some process glitch i found. But after discussing all the issues with John the following issues are being addressed- so i am revising my review to 5 TACOS.
All the best John !!
1. The user can see the honeybill branding when they click on the view invoice
2. on the admin side- the template are limited and also i cannot format them in proper way
3. There is no option to add FAVICON as well - so custom branding is limited
4. META Title, meta description on client facing side- no option available to adjust- so it is not full y white label
5. No clear information on the number of projects - it is available for 1 workspace for Tier 2, if you create another workspace there is no option to delete the workspace as well - so weird
6. When i am about to send the invoice to the client- pdf is not attached automatically- i need to click attach pdf option manually- there is no way to make it permanent attachment option
7. Client facing email - limited capacity to make adjustments
John__HoneyBill
Aug 31, 2026Kamal, coming back to update the review after we chatted means a huge amount, thank you.
Working through the points with the team this week and I'll keep you posted as each one lands :)
Cheers Kamal.
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