Q: Urgent demand for the permanent deletion of my account due to repeated hacking attacks and support failures
My account is being regularly hacked, and I have no way to defend myself because I can’t access it. Yet I constantly receive emails saying someone is trying to change my subscriptions or reset passwords.
That’s why I demand you permanently delete my account, as I have no means to do this myself.
I returned the deal back then because your support completely ignored all my inquiries, never...
Q: If you require any assistance, please contact us directly via the support inbox rather than the AppSumo page.
Hello,
If you require any assistance, please contact us directly via the support inbox rather than the AppSumo page. We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
If you are still experiencing difficulties, please get in touch with us at [email protected] with the following details:
Q: Critical issues with Tier 3 (functionality changes, limits, and chatbot management)
Hi Zak,
I’m writing this publicly and cc’ing AppSumo as we’re facing critical issues after the latest update.
We bought Tier 3 with specific features that have now changed. Clients can no longer edit bots, access conversations, or see leads. This was previously available and is essential. The new roles/permissions make the tool unusable for clients and represent a downgrade.
Also, I’m blocked...
Founder Team
Zak_InsertChat
Apr 6, 2026
A: Hello,
We’re sorry for the issues some customers experienced after the version 2 release and for the delay in our support responses.
We know this has been frustrating, and we’re committed to doing our best to assist you!
We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
Q: Urgent demand for the permanent deletion of my account due to repeated hacking attacks and support failures
My account is being regularly hacked, and I have no way to defend myself because I can’t access it. Yet I constantly receive emails saying someone is trying to change my subscriptions or reset passwords.
That’s why I demand you permanently delete my account, as I have no means to do this myself.
I returned the deal back then because your support completely ignored all my inquiries, never...
Share InsertChat
Q: If you require any assistance, please contact us directly via the support inbox rather than the AppSumo page.
Hello,
If you require any assistance, please contact us directly via the support inbox rather than the AppSumo page. We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
If you are still experiencing difficulties, please get in touch with us at [email protected] with the following details:
* A brief...
Share InsertChat
Q: I see 20 chatbots, i can anly add 3 chatbots...
How can i add more chatbots?
I reached the limit of 3, but i can have 20 with TIER 3
Didier
Zak_InsertChat
Apr 6, 2026A: Hello,
We’re sorry for the issues some customers experienced after the version 2 release and for the delay in our support responses.
We know this has been frustrating, and we’re committed to doing our best to assist you!
We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
If you are still experiencing...
Share InsertChat
Q: Not working anymore.....
How's AppSUmo communicate with Insetchat?
Zak_InsertChat
Apr 6, 2026A: Hello,
We’re sorry for the issues some customers experienced after the version 2 release and for the delay in our support responses.
We know this has been frustrating, and we’re committed to doing our best to assist you!
We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
If you are still experiencing...
Share InsertChat
Q: Critical issues with Tier 3 (functionality changes, limits, and chatbot management)
Hi Zak,
I’m writing this publicly and cc’ing AppSumo as we’re facing critical issues after the latest update.
We bought Tier 3 with specific features that have now changed. Clients can no longer edit bots, access conversations, or see leads. This was previously available and is essential. The new roles/permissions make the tool unusable for clients and represent a downgrade.
Also, I’m blocked...
Zak_InsertChat
Apr 6, 2026A: Hello,
We’re sorry for the issues some customers experienced after the version 2 release and for the delay in our support responses.
We know this has been frustrating, and we’re committed to doing our best to assist you!
We’re working on the reported issues, prioritizing the most critical cases first, and improving our support process to help you more quickly.
If you are still experiencing...
Share InsertChat
great question, watching this