Lapsula Questions

Showing 1 - 5 of 218 questions
sweishauptsweishaupt
sweishauptPLUS
Apr 3, 2026
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Q: GDPR

Hi, could you please answer these three questions for me?
1. Is there a Data Processing Agreement (DPA) that I can enter into with you?
2. Where is the data stored – only within the EU or also outside it?
3. Which sub-processors are used, and are they contractually bound to comply with the GDPR?
Thank you!

Founder Team
xvelasqu

xvelasqu

Apr 3, 2026

A: Hello! We don't sign particular agreements, but we comply with GDPR and our servers and databases are located in the EU. You have all details about data processors at: https://www.lapsula.com/en/privacy

Thank you for your questions!

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rubybbfrubybbf
rubybbfPLUS
Edited Mar 23, 2026
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Q: (returned customer) Could you reply to my emails please?

Please reply to my emails which I sent with my gmail account.

Founder Team
xvelasqu

xvelasqu

Mar 31, 2026

A: Hello Ruby,

I believe you don't have open tickets with us. We are happy to help in the live chat and email.

Thank you for reaching out!

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marinarodrigomarinarodrigo
marinarodrigo
Mar 6, 2026
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Q: ¿Es posible limitar que los usuarios cancelen o muevan sus citas?

Hola,

Por las particularidades de algunos negocios, necesito evitar que los usuarios cancelen o reagenden sus citas por su cuenta. ¿Hay algún setting en Lapsula donde pueda ajustar esto?

Y, otra pregunta: ¿es posible limitar la cantidad de citas que pide un usuario en un periodo de timepo determinado? por ejemplo, que un cliente solo pueda pedir una cita al año, o una al mes, o dos cada dos semanas.

¡Gracias!

Founder Team
xvelasqu

xvelasqu

Mar 6, 2026

A: Hola Marina! 👋

Es posible deshabilitar la opción de que cancelen/reagenden. Respecto a limitar el número de citas por usuario, no es una opción que tengamos disponible por el momento.

Gracias por tus preguntas! 😄

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rubybbfrubybbf
rubybbfPLUS
Mar 1, 2026
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Q: How can I use video call platforms other than Zoom and Google Meet?

It doesn't seem to have a place for me to put the link to other video call platforms.

Founder Team
xvelasqu

xvelasqu

Edited Mar 2, 2026

A: Hi! 👋

At the moment, we support these two providers. You can connect them with a free Gmail or Zoom account, no need to have a paid plan on any of these services.

Thank you for your question! 😄

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rubybbfrubybbf
rubybbfPLUS
Mar 1, 2026
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Q: I'm on tier 2, may I know how I could connect it to my custom domain please?

I'm on tier 2, may I know how I could connect it to my custom domain please? I've already emailed and asked the chat bot on the site, but I haven't received any responses so far. Thanks a lot.

Founder Team
xvelasqu

xvelasqu

Mar 2, 2026

A: Hi there! 👋

You need to reach out to [email protected] and tell us which subdomain or domain you'd like to connect.

Thank you for your question! 😄

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