Depends on your settings. Maximum frequency is 5 minutes and the intervals are already randomized.
Q: Task Tab
Is there a way to see all the tasks in one place? Ideally there would be a tab for tasks where all the tasks from the various projects would be collected in one place. This would allow the software to function as a task management system. Right now the tasks are not really usable because we have to open each project to view the tasks which makes it impossible to organize, order them in priority, etc. If there is a way to see all tasks, please tell me where to find them.
Hi there, We have an api issue, but we can't get in a call with support to explain the situation. Is there an email we can email to to schedule a quick call to fix the api issue?
A: Hi, sorry, you should communicate with our support and clearly explain them what you think is wrong. Include JSON responses (better as links to external JavaScript playground).
I signed up and noticed a couple of potential security issues. Please answer the following questions to help us better understand your security policies?
1. Do you have publicly available security policies? If so, please provide links. 2. Where can we find information about Trackabi's commitment to security and data protection? 3. When will MFA/2FA methods be supported? 4. What are your policies and technical controls regarding Apploye employee access to customer data, specifically screenshots and activity logs? 5. When screenshots are deleted by the user or management, are they actually permanently removed from the system? 6. Do you offer options to blur screenshots when sensitive information is found?
A: 1. We do, in the website footer you can find links to DPA, terms, etc. 2. We don't provide any details about particular solutions we use to enhance security and safety of data, but we do a lot for that. 3. This is in our todo list. We will announce it once it's ready. 4. We of course don't have any policies regarding Apploye employee access to customer data :-) 5. Screenshots are deleted for...
Q: Screenshot storage period
Screenshot is stored just for 1 day. This defeats the purpose. Is there any way to ensure that it is saved for a longer period?
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Q: I am currently looking to buy Plan 1 but what if later i want to upgrade to Plan 2. How can i do that?
Andriy_Trackabi
Sep 15, 2025A: You can buy Plan 1 again and send us the code so we can redeem it for your account.
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Verified purchaser
Got it. Thanks
One more question after how many minutes it takes screenshot? Can we randomise it?
Depends on your settings. Maximum frequency is 5 minutes and the intervals are already randomized.
Q: Task Tab
Is there a way to see all the tasks in one place? Ideally there would be a tab for tasks where all the tasks from the various projects would be collected in one place. This would allow the software to function as a task management system. Right now the tasks are not really usable because we have to open each project to view the tasks which makes it impossible to organize, order them in priority, etc. If there is a way to see all tasks, please tell me where to find them.
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Q: api issue
Hi there, We have an api issue, but we can't get in a call with support to explain the situation. Is there an email we can email to to schedule a quick call to fix the api issue?
Andriy_Trackabi
Sep 12, 2025A: Hi, sorry, you should communicate with our support and clearly explain them what you think is wrong. Include JSON responses (better as links to external JavaScript playground).
Share Trackabi Time Tracker App
Q: Potential security issues
I signed up and noticed a couple of potential security issues. Please answer the following questions to help us better understand your security policies?
1. Do you have publicly available security policies? If so, please provide links.
2. Where can we find information about Trackabi's commitment to security and data protection?
3. When will MFA/2FA methods be supported?
4. What are your policies and technical controls regarding Apploye employee access to customer data, specifically screenshots and activity logs?
5. When screenshots are deleted by the user or management, are they actually permanently removed from the system?
6. Do you offer options to blur screenshots when sensitive information is found?
Thanks for your help.
Andriy_Trackabi
Sep 10, 2025A: 1. We do, in the website footer you can find links to DPA, terms, etc.
2. We don't provide any details about particular solutions we use to enhance security and safety of data, but we do a lot for that.
3. This is in our todo list. We will announce it once it's ready.
4. We of course don't have any policies regarding Apploye employee access to customer data :-)
5. Screenshots are deleted for...
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