Q: Need Help with License Upgrade & Account Migration
Hi Mystrika Team,
I have a couple of questions regarding my AppSumo licenses.
I currently have Plan 2 (10,000 contacts) purchased through AppSumo. Can I upgrade this existing license to Plan 3 by paying the difference, or do I need to purchase a new license? If an upgrade is possible, could you please let me know the process? I also need another Plan 2 license for my second company. However, the...
Hi. Is everything okay? I haven't been able to log into my account for the second day now. Cloudflare is showing a host error.
Founder Team
Fresent
Jul 17, 2026
A: Hi There,
Appologies that you had to face such an issue. Though the frontend had a few outages (none of them lasting more than 5 minutes), no backend processing was impacted.
This was due to sudden burst of traffic https://share.snapitfast.com/CjxiNXn.png (that's roughly 8x our normal volume). The issue has been resolved now, and we are monitoring it closely.
Im new into email warmup and trying to figure out if this tool will make sense for my case. I have a digital product and I bought another domain to use for email marketing. I dont want to use gsuite at this moment. One option i have is to use zohomail or even better to use just the forwarder if possible on namecheap. I just need those email sent and eventually replies to go back to my orignal domain. Please let me know what are the possibilities so I can decide if it makes sense to buy it.
here's the problem: I'm receiving the following error during email warmup:
invalid_request: AADSTS28000: Provided value for the input parameter scope is not valid because it contains more than one resource. Scope openid email profile https://outlook.office365.com/Mail.ReadWrite ...
The warmup process gets automatically disabled and shows this error. Could you please investigate and let me know...
Founder Team
Fresent
Edited Jun 16, 2026
A: Hi There,
Thanks for choosing Mystrika for scaling your business.
Please note, this is not the correct platform for support request. You are welcome to send us support email, use our AI chat bot, submit our support form, write to us in our facebook support community with over 8000+ members and so on.
Now, coming back to your query. The issue was resolved and changes went live within 12 hours...
Q: Need Help with License Upgrade & Account Migration
Hi Mystrika Team,
I have a couple of questions regarding my AppSumo licenses.
I currently have Plan 2 (10,000 contacts) purchased through AppSumo. Can I upgrade this existing license to Plan 3 by paying the difference, or do I need to purchase a new license? If an upgrade is possible, could you please let me know the process?
I also need another Plan 2 license for my second company. However, the...
Share Mystrika
Q: Hi. Is everything okay?
Hi. Is everything okay? I haven't been able to log into my account for the second day now. Cloudflare is showing a host error.
Fresent
Jul 17, 2026A: Hi There,
Appologies that you had to face such an issue.
Though the frontend had a few outages (none of them lasting more than 5 minutes), no backend processing was impacted.
This was due to sudden burst of traffic https://share.snapitfast.com/CjxiNXn.png (that's roughly 8x our normal volume).
The issue has been resolved now, and we are monitoring it closely.
Share Mystrika
Q: Interested, but how doe it handle unsubscribes?
Is the unsubscribe/suppression list scoped per-workspace, or account-wide?
Fresent
Jul 17, 2026A: Hi There,
Thanks for your interest in Mystrika.
Mystrika handles unsubscribes at campaign level, not at workspace or account level.
The blacklist applies at account level.
Share Mystrika
Q: Zohomail vs Namecheap
Im new into email warmup and trying to figure out if this tool will make sense for my case. I have a digital product and I bought another domain to use for email marketing. I dont want to use gsuite at this moment. One option i have is to use zohomail or even better to use just the forwarder if possible on namecheap. I just need those email sent and eventually replies to go back to my orignal domain. Please let me know what are the possibilities so I can decide if it makes sense to buy it.
Share Mystrika
Q: problem with not getting a support response
here's the problem:
I'm receiving the following error during email warmup:
invalid_request: AADSTS28000: Provided value for the input parameter scope is not valid because it contains more than one resource. Scope openid email profile https://outlook.office365.com/Mail.ReadWrite ...
The warmup process gets automatically disabled and shows this error. Could you please investigate and let me know...
Fresent
Edited Jun 16, 2026A: Hi There,
Thanks for choosing Mystrika for scaling your business.
Please note, this is not the correct platform for support request.
You are welcome to send us support email, use our AI chat bot, submit our support form, write to us in our facebook support community with over 8000+ members and so on.
Now, coming back to your query.
The issue was resolved and changes went live within 12 hours...
Share Mystrika