In the backend, can admin(manager) do these to all the feedback received? 1. Sort by Location, Feedback rating (stars), Date of submission 2. Search by Location, Feedback rating (stars), Date of submission 3. filter all the feedbacks submitted by Location, Feedback rating (stars), Date of submission 4. See the graphs and analytics (pie chart or bar chart of percentage) of feedback stars, location, etc
Founder Team
Samesh_W
Dec 8, 2025
A: Hey there,
The current system only allows filtering based on location and does not support graphs or additional analytics. These are simple additions that we will be adding along the way and will be mainly useful for companies getting high volumes of feedback.
Let me know if you have any other questions and I'll be glad to answer them.
For tier 1, only 1 manager or admin to manage the account? Even if we setup to have 10 different location, only 1 manager (admin) can manage the platform ? That also means only 1 login to view the dashboard and analytic ?
Founder Team
Samesh_W
Dec 8, 2025
A: Hey, the company owner (superadmin) will have access to the dashboard as well as the added manager. So this would be 2 logins to view the dashboard and analytics.
I was interested in the agency plan, but I find the limit of 2,000 responses per year quite restrictive. Advertising unlimited companies while capping responses at 2,000 annually feels a bit inconsistent, as this effectively limits meaningful usage to around 6–10 companies.
I believe the plan has a lot of potential, but this constraint makes it difficult to fully leverage the “unlimited...
Samesh Wijeweera from Spokk answered another user on May 16, 2025 and said Tier 4 is positioned as great value (it’s their top-selling plan), the 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests depending on how you engage your audience, and response limits will not be increased; however, agencies can buy extra responses at a 50% discount by default (with even better...
Q: For Tier4 plan, is the CNAME available per company?
For the Tier 4 plan, is a dedicated CNAME available for the entire subscription account (tier 4)? I'd like to confirm whether the CNAME feature applies to the purchase as a whole, rather than on a per-company basis within the Tier 4 subscription.
Founder Team
Samesh_W
Nov 30, 2025
A: Hey Shaiket, yes a dedicated CNAME is available for each company.
My use case is that I have multiple products and I want to use this for each of my products and want to know if I can give each product (defined as a company in SPOKK) and have it be it's own URL. Hope that makes sense?
Hey, can I get a bit more information on this? is this an ecommerce store? what kind of products is this? How many products do you have? I don't think this manageable if it is a large number of products.
Awesome. We use a Spokk feedback link to collect reviews from AppSumo customers as well. It's working pretty well for us, hope it works well for your SaaS as well.
Yes, you can set it up however you want. The agency dashboard is mainly there to allocate credits for the sub companies. All individual settings are configured from within each sub company.
Q: Backend features
In the backend, can admin(manager) do these to all the feedback received?
1. Sort by Location, Feedback rating (stars), Date of submission
2. Search by Location, Feedback rating (stars), Date of submission
3. filter all the feedbacks submitted by Location, Feedback rating (stars), Date of submission
4. See the graphs and analytics (pie chart or bar chart of percentage) of feedback stars, location, etc
Samesh_W
Dec 8, 2025A: Hey there,
The current system only allows filtering based on location and does not support graphs or additional analytics. These are simple additions that we will be adding along the way and will be mainly useful for companies getting high volumes of feedback.
Let me know if you have any other questions and I'll be glad to answer them.
Share Spokk
Q: Manager and location questions
For tier 1, only 1 manager or admin to manage the account? Even if we setup to have 10 different location, only 1 manager (admin) can manage the platform ? That also means only 1 login to view the dashboard and analytic ?
Samesh_W
Dec 8, 2025A: Hey, the company owner (superadmin) will have access to the dashboard as well as the added manager. So this would be 2 logins to view the dashboard and analytics.
I hope that clears things up.
Share Spokk
Q: 2000 responses per year!!
I was interested in the agency plan, but I find the limit of 2,000 responses per year quite restrictive. Advertising unlimited companies while capping responses at 2,000 annually feels a bit inconsistent, as this effectively limits meaningful usage to around 6–10 companies.
I believe the plan has a lot of potential, but this constraint makes it difficult to fully leverage the “unlimited...
Share Spokk
Samesh Wijeweera from Spokk answered another user on May 16, 2025 and said Tier 4 is positioned as great value (it’s their top-selling plan), the 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests depending on how you engage your audience, and response limits will not be increased; however, agencies can buy extra responses at a 50% discount by default (with even better...
Q: For Tier4 plan, is the CNAME available per company?
For the Tier 4 plan, is a dedicated CNAME available for the entire subscription account (tier 4)? I'd like to confirm whether the CNAME feature applies to the purchase as a whole, rather than on a per-company basis within the Tier 4 subscription.
Samesh_W
Nov 30, 2025A: Hey Shaiket, yes a dedicated CNAME is available for each company.
Share Spokk
Verified purchaser
My use case is that I have multiple products and I want to use this for each of my products and want to know if I can give each product (defined as a company in SPOKK) and have it be it's own URL. Hope that makes sense?
Hey, can I get a bit more information on this? is this an ecommerce store? what kind of products is this? How many products do you have? I don't think this manageable if it is a large number of products.
Verified purchaser
Thanks! Yeah, I just figured too. Also, I bought the agency plan. Thanks for your response.
Awesome. We use a Spokk feedback link to collect reviews from AppSumo customers as well. It's working pretty well for us, hope it works well for your SaaS as well.
Verified purchaser
No, not ecommerce products. Just a couple of SAAS services.
Verified purchaser
Each of my service has its own domain and I want the branding to match my service brands.
Yes, you can set it up however you want. The agency dashboard is mainly there to allocate credits for the sub companies. All individual settings are configured from within each sub company.
Q: does this work for ecommerce based reviews, e.g. online bookstore?
Samesh_W
Edited Nov 27, 2025A: Hey there,
This was not built for ecommerce. We have a separate shopify app for voice reviews that is built for ecommerce reviews.
You can check it out here:
https://www.spokkecom.com
https://apps.shopify.com/spokk-voice-reviews
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