Q: Idea for the Feedback feature: If it's a great feedback, the option could show up to post it as a testimonial.
Would that be possible? Would be absolute FIRE!!
Founder Team
Samesh_W
Apr 10, 2026
A: Hey there,
Thanks so much for the suggestion — that’s honestly a fantastic idea.
From a technical standpoint, this is definitely something we could implement on our side. The main consideration is around privacy, ethics, and potentially legal compliance, since feedback submitted by customers is typically intended as private communication with the company, not something automatically shared...
Q: Great tool! Got some questions after testing, though
1) Some tools have the function, that if you give 5* it will be posted on FB/Google/Trustpilot, but if you give 4* or less, it will open a support case to reach out. Are you planning to include this feature? Would be highly valuable
2) The Feedback Process is very easy with the voice note and chat. Would it be possible to make this also available to the Testimonial Option?
3) At the Feedback...
Founder Team
Samesh_W
Apr 10, 2026
A: Hey,
Thanks a lot for testing the tool so thoroughly and for sending over these great questions and observations. Really appreciate the detailed feedback.
1) Review gating (5★ → public review / 4★ or below → support case)
Yes, we already support this functionality. This is commonly referred to as review gating.
That said, it’s important to note that this practice is generally not approved...
I have agency Tier and I want all my clients to be on my subdomain. How to do that please because from my agency account I have no control and after I put the subdomain cname in the first client, I get error when I put into the second client. Thanks
Founder Team
Samesh_W
Apr 4, 2026
A: Thanks for reaching out! Unfortunately it's not possible to use the same subdomain for multiple client accounts - this is a DNS limitation, not just a Spokk restriction. A subdomain can only point to one destination at a time, so reviews.yourdomain.com can only be assigned to one company.
The good news is you can still brand all your clients under your own domain - each client just needs a...
Can review links be sent manually from the dashboard or do they have to be done via QR or check-in.
For most of my clients, it would be better if they can simply add an email and phone and let the automation run.
Also, are email automations in place, or just SMS right now.
Thank you!
Founder Team
Samesh_W
Apr 1, 2026
A: Hey there,
Everything is fully customizable. You can either start an automation manually or you can direct them to the customer portal where they can enter their phone and the automation will run.
Email automation is also available but the primary method for signing up through the portal is through phone + SMS.
Please note you need to set up your own Twilio account for SMS and SMTP for...
How long has SPOKK been in existence, and what stage is the start-up at right now? Usually on AppSumo, you get to see when a start-up is founded, but this appears not to reflect on the page.
Founder Team
Samesh_W
Mar 26, 2026
A: Spokk started in late 2023, and we’ve gone through a few pivots to get to where we are now. It began as a simple feedback tool, then evolved into a review generation tool. But once we started working closely with businesses, it became clear that feedback alone wasn’t enough to make this truly useful on a day to day basis.
The biggest gap was automation. That kept coming up again and again. So...
Q: Idea for the Feedback feature: If it's a great feedback, the option could show up to post it as a testimonial.
Would that be possible? Would be absolute FIRE!!
Samesh_W
Apr 10, 2026A: Hey there,
Thanks so much for the suggestion — that’s honestly a fantastic idea.
From a technical standpoint, this is definitely something we could implement on our side. The main consideration is around privacy, ethics, and potentially legal compliance, since feedback submitted by customers is typically intended as private communication with the company, not something automatically shared...
Share Spokk
Q: Great tool! Got some questions after testing, though
1) Some tools have the function, that if you give 5* it will be posted on FB/Google/Trustpilot, but if you give 4* or less, it will open a support case to reach out. Are you planning to include this feature? Would be highly valuable
2) The Feedback Process is very easy with the voice note and chat. Would it be possible to make this also available to the Testimonial Option?
3) At the Feedback...
Samesh_W
Apr 10, 2026A: Hey,
Thanks a lot for testing the tool so thoroughly and for sending over these great questions and observations. Really appreciate the detailed feedback.
1) Review gating (5★ → public review / 4★ or below → support case)
Yes, we already support this functionality. This is commonly referred to as review gating.
That said, it’s important to note that this practice is generally not approved...
Share Spokk
Q: Cname error
I have agency Tier and I want all my clients to be on my subdomain. How to do that please because from my agency account I have no control and after I put the subdomain cname in the first client, I get error when I put into the second client. Thanks
Samesh_W
Apr 4, 2026A: Thanks for reaching out! Unfortunately it's not possible to use the same subdomain for multiple client accounts - this is a DNS limitation, not just a Spokk restriction. A subdomain can only point to one destination at a time, so reviews.yourdomain.com can only be assigned to one company.
The good news is you can still brand all your clients under your own domain - each client just needs a...
Share Spokk
Verified purchaser
amazing solution. thanks!
My pleasure. Cheers.
Q: Asking for Reviews
Can review links be sent manually from the dashboard or do they have to be done via QR or check-in.
For most of my clients, it would be better if they can simply add an email and phone and let the automation run.
Also, are email automations in place, or just SMS right now.
Thank you!
Samesh_W
Apr 1, 2026A: Hey there,
Everything is fully customizable. You can either start an automation manually or you can direct them to the customer portal where they can enter their phone and the automation will run.
Email automation is also available but the primary method for signing up through the portal is through phone + SMS.
Please note you need to set up your own Twilio account for SMS and SMTP for...
Share Spokk
Q: How Long has SPOKK been in existence.
How long has SPOKK been in existence, and what stage is the start-up at right now? Usually on AppSumo, you get to see when a start-up is founded, but this appears not to reflect on the page.
Samesh_W
Mar 26, 2026A: Spokk started in late 2023, and we’ve gone through a few pivots to get to where we are now. It began as a simple feedback tool, then evolved into a review generation tool. But once we started working closely with businesses, it became clear that feedback alone wasn’t enough to make this truly useful on a day to day basis.
The biggest gap was automation. That kept coming up again and again. So...
Share Spokk