Q: Hi, i think is great the idea but haves a bug, i get this meesage
La página search.google.com ha rechazado la conexión.
Something like google refuse connection, this happens with trustpilot?
Founder Team
Samesh_W
Edited Nov 24, 2025
A: Hey,
It looks like this issue isn’t coming from Spokk. Both Google and Trustpilot sometimes block their pages from opening inside certain in-app browsers or secure environments, and unfortunately we don’t have any control over how those platforms handle external links.
Spokk is simply sending visitors to the review link you’ve added, but the browser or app decides how to open it. When that...
1.) Great product! Im looking to purchase Tier 4, which comes with your agency account + dashboard. With 2,000 credits for the year equaling166 credits per month, this is less than the 300 per month on tier 3. Is this a typo? Can you explain your credit logic for tier 4?
2.) Can you provide the bulk discount pricing for Tier 4 and any other agency features?
3.) Do you...
Founder Team
Samesh_W
Nov 18, 2025
A: Hey Thomas,
Thanks for reaching out. Let me go through your questions one by one.
1. Tier 4 credit logic Tiers 1 to 3 use Spokk branding. This helps us spread our brand, which is why these plans come with more monthly credits, and those credits are tied to a single company. Tier 4 unlocks the full agency dashboard, and the companies you create inside the agency are fully white-labeled with no...
Voice is turned to english at the moment because the chat form only supports english at this time. Review gating options are currently only available for the classic form. Review gating is what enables you to hide the google review button if the rating is below 3 stars. All review platforms are supported, you can use any review platform (link destination) of your choice. We support API/Pabbly.
Q: does this work for ecommerce based reviews, e.g. online bookstore?
Samesh_W
Edited Nov 27, 2025A: Hey there,
This was not built for ecommerce. We have a separate shopify app for voice reviews that is built for ecommerce reviews.
You can check it out here:
https://www.spokkecom.com
https://apps.shopify.com/spokk-voice-reviews
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Q: Software Clarification Questions
Hello Support Team,
Does your software have OpenAPI or have plans on your roadmap to include OpenAPI to your software features?
If so, when will this feature be available for use?
Samesh_W
Nov 27, 2025A: Hey Thomas, we have an API available. You first need to generate an API key from your company's settings page. Once done, you can access the API.
Here's the docs
https://spokk.gitbook.io/spokk-api
Let me know if you have any other questions.
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Q: Hi, i think is great the idea but haves a bug, i get this meesage
La página search.google.com ha rechazado la conexión.
Something like google refuse connection, this happens with trustpilot?
Samesh_W
Edited Nov 24, 2025A: Hey,
It looks like this issue isn’t coming from Spokk. Both Google and Trustpilot sometimes block their pages from opening inside certain in-app browsers or secure environments, and unfortunately we don’t have any control over how those platforms handle external links.
Spokk is simply sending visitors to the review link you’ve added, but the browser or app decides how to open it. When that...
Share Spokk
Q: Software Clarification Questions
Hello Support Team,
1.) Great product! Im looking to purchase Tier 4, which comes with your agency account + dashboard. With 2,000 credits for the year equaling166 credits per month, this is less than the 300 per month on tier 3. Is this a typo? Can you explain your credit logic for tier 4?
2.) Can you provide the bulk discount pricing for Tier 4 and any other agency features?
3.) Do you...
Samesh_W
Nov 18, 2025A: Hey Thomas,
Thanks for reaching out. Let me go through your questions one by one.
1. Tier 4 credit logic
Tiers 1 to 3 use Spokk branding. This helps us spread our brand, which is why these plans come with more monthly credits, and those credits are tied to a single company.
Tier 4 unlocks the full agency dashboard, and the companies you create inside the agency are fully white-labeled with no...
Share Spokk
Hi, în case we create more companies, is it possible that every company to bring their own OpenAI key? Thank you
Yes, every individual company can bring their own OpenAI key.
Q: support for malay/chinese/tamil language
hi
can you support for voice - malay/chinese/tamil language?
thanks
Samesh_W
Nov 15, 2025A: Hey there, this is already supported. If you speak in these languages, it will be transcribed to english as text.
You can give it a try here - http://spokk.io/demo
Let me know if you have any further questions.
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Verified purchaser
can it maintain at that language? i mean if speak to malay, it will translate to malay?
and if the review is less than 3 star it wont post to google review.
and can you support other review platform aswell? and do you have API/pabbly support?
Voice is turned to english at the moment because the chat form only supports english at this time. Review gating options are currently only available for the classic form. Review gating is what enables you to hide the google review button if the rating is below 3 stars. All review platforms are supported, you can use any review platform (link destination) of your choice. We support API/Pabbly.