Hello Support Board Team,

We'd appreciate clarification regarding your API and customer-support integration capabilities.

1. Can Support Board integrate with an external authentication system to identify logged-in customers and associate support conversations with their existing accounts?

2. Can we programmatically retrieve support tickets, conversation histories, and customer information through your API or webhooks?

3. Can an AI chatbot automatically escalate unresolved questions to a human agent or create a support ticket?

4. Are all these API, webhook, and automation capabilities included in the AppSumo lifetime plans, or do any require additional subscriptions?

Thank you!