Thoughtly - Plus Exclusive Reviews

When I first came across Thoughtly, I thought, “Eh, just another IVR with some AI features.” But then I checked out their website, and they had a public phone number inviting people to call! So, I figured, “Why not?” I called +1 (855) 717-0250, and after that call, I was completely blown away by how impressive it is! Seriously, you HAVE to call and see for yourself—you won’t believe how good it is!

After setting up my account and trying out Thoughtly, I wanted to share my thoughts because I think it’s totally worth the hype. I noticed that a lot of the negative reviews seem to come from people having issues with international phone numbers. If you’re outside the U.S., it might not work as well for you. But if you need a U.S. number, the setup is super quick! I added a toll-free number, and it went live in seconds. You can add multiple toll-free or state numbers just as easily!

Setting up the virtual receptionist was really straightforward. The user interface is nice and easy to navigate. The AI representatives sound ultra-realistic, and there are dozens of voices to choose from. Thoughtly even allows you to add background sounds like a call center or coffee shop to make the calls feel more authentic. Plus, there’s a cool option to enable a “Typing on a Keyboard” sound after a caller finishes speaking, which gives the impression that someone is actually thinking or taking notes.

You can also adjust the assertiveness and humor levels of your AI, which is a neat feature. Managing voicemail is a breeze—you can turn it on or off whenever you like. The "Genius" feature is where the magic happens; the AI learns from your company’s data. After each call, you get a chat history of everything the AI discussed with customers, along with a brief summary—all of this is available on their dashboard and sent to your email.

Using Thoughtly has been a real pleasure for me! I’ve never needed support, and I believe the negative reviews are from people who weren’t familiar with setting up an IVR or who wanted international numbers. The interface is very similar to phone.com, which is considered one of the best. Overall, I’d give it a solid 5/5!

I bought the deal thinking that I won’t probably need it, however after seeing what it can do, I’m sorry I didn’t buy a higher level. It’s pretty impressive and scary at the same time. I hope they return ton Appsummo so that I can go up a few levels.

Support is shocking - I have to chase and chase and chase to get a number, my business is STILL weeks later going through the verification process - however I have sent all that Twillio needs for a UK number - i have a Twillio account myself and use other VOIP systems that had me set up in a day or two - not weeks. I have even offered to use my own numbers via Twilio API which they should be able to do as they are using a Twillio API.

How hard can it be? All I want is UK numbers I can SMS from to the UK and make and recieve UK calls from - THe US part can wait - but I am still waiting for that too.

But wait for the "we're busy because of all the onboarding new people" - yes I have had that excuse when I had issues activating. If you were going on AppSumo you should have been better prepared - but now me along with probably other users now feel ripped off as you cannot refund this one (yes I knew before I bought).

My concern is the serious bad planning on systems and support staff to be able to cope with the obvious influx being on AppSumo brought. If they can't handle that how will they handle in service delivery?

It seems a great product, get me onboarding and working properly please? I shouldn't have to come here and vent about it.

This AI is cutting edge....

I was initially very hesitant to purchase due to the no-refund policy, but I decided to take a leap of faith—and I’m so glad I did! Thought.ly has exceeded my expectations and seems to be in great hands. It’s a promising tool with a bright future!