3.4
Taco ratings
Customers have praised Thoughtly for its intuitive UI, powerful AI agent learning, and outstanding value. While there have been some reports of delayed support responses and glitches in the system, these issues appear to be minor and infrequent. Overall, Thoughtly seems to be a solid choice for those looking to automate calls with AI voice agents, launch SMS campaigns, and sync CRM data in real time.
AI-powered summary of customer reviews
Verified purchaser
If it will ever get back to Appsumo - stay away
There is no support. Business keeps rejected!!! If you schedule a support meeting - no one appear. Appsumo support - can't also help!
STAY AWAY
Torrey_Thoughtly
Mar 14, 2025Hey Tamir, this is disappointing to hear. I believe that your review should be directed towards Twilio as they are the provider responsible for verifying your business.
We are here to help you on that path, but if Twilio cannot verify your account, please reach out directly to their support.
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Verified purchaser
*WARNING - DON'T WASTE YOUR MONEY ON THIS PRODUCT - NO RESPONSE FROM SUPPORT!
It's been about 2 weeks, and no response to any of my messages, including business verification. I have been trying to buy a phone number so that I can use this service and it won't let me buy an 800 number. I opened a ticket about number porting and no response. No response in the live chats either so I pretty much wasted my money on a product that I can't use and also there's no refunds.
Torrey_Thoughtly
Mar 14, 2025Hey 112912506161761989920, this is disappointing to hear. I believe that your review should be directed towards Twilio as they are the provider responsible for verifying your business.
We are here to help you on that path, but if Twilio cannot verify your account, please reach out directly to their support.
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Verified purchaser
No support
It's hard to pass their verification. Not usable as no one ever answered my emails.
My mistake of not paying attention of the offer being "not refundable". I even didn't know there are such offers.
Torrey_Thoughtly
Mar 14, 2025Hey Phronesis, this is disappointing to hear. I believe that your review should be directed towards Twilio as they are the provider responsible for verifying your business.
We are here to help you on that path, but if Twilio cannot verify your account, please reach out directly to their support.
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Verified purchaser
Has potential,but......
It has potential. Still a little buggy and cannot seem to get proper support with an automation failing to transfer calls to the Thoughtly agent. This is non-refundable so I am hoping it eventually works out.
I happen to like the interface and the quality of the voice. However, I am not able to use the tool at its fullest.
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Verified purchaser
Wish I had bought higher levels!
Great platform. well thought out and very functional. Still learning to appreciate its full potential.
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