ThriveDesk
Questions
Q: limits are low
For tier 4 - you ahve 10 teammates with 4 inboxes, which is extremely low, thats not even 3 per inbox. AI Credits are one time, not sure how these work and will it be enough for some companies. If you are limits on these then why not increase the limits of teammates and noboxes for tier 4. How about branding removal?
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alpha-sumoPLUSI confirm, limits are deal breaker for the highest tier with unclear mapping to the official so called "unlimited" tier that has nothing unlimited in real.
Parvez_ThriveDeskTier 4 is mapped with the Unlimited plan but includes some limits. This is to ensure we can run a sustainable business in the long term. So let me ask you, would you prefer higher limits with a short-lived business, or reasonable limits with a product that’s here for the long run?
mirajadesignPLUSeeew... paying a $50 monthly fee to remove branding seems like an instant dealbreaker.
AbuHuraira_ThriveDeskHere’s a reality check: out of ~1,538 products listed on AppSumo, roughly 80% are now unavailable. Many offered “everything unlimited” and couldn’t survive. We refuse to join that 80%.
So the real choice is:
👉 A product that gives you “unlimited everything” but risks vanishing in a year?
👉 Or ThriveDesk, with balanced limits and a team committed to building with you for years to come?
username_expiredJust wow, deal-breaker right there. Even if we can move with low limits, branding is a big no.
we don't compromise on branding.
Me neither
Here’s a reality check: out of ~1,538 products listed on AppSumo, roughly 80% are now unavailable. Many offered “everything unlimited” and couldn’t survive. We refuse to join that 80%.
That’s why ThriveDesk sets reasonable limits. It keeps the platform sustainable so you can rely on us for the long run.
worapinPLUSRemoving branding as an additional monthly payment is an easy skip for me too.
So the real choice is:
👉 A product that gives you “unlimited everything” but risks vanishing in a year?
👉 Or ThriveDesk with balanced limits and a team committed to building with you for years to come?
VeselicPLUSHERE WE GO. ARROGANT FOUNDER AS WE SPEAK AND ANOTHER DEAL BREAKER - paying a $50 monthly fee to remove branding seems like an instant dealbreaker.
Here’s a reality check: out of ~1,538 products listed on AppSumo, roughly 80% are now unavailable. Many offered “everything unlimited” and couldn’t survive. We refuse to join that 80%.
That’s why ThriveDesk sets reasonable limits on teammates, inboxes and AI credits. It keeps the platform sustainable, so you can rely on us for the long run.
alpha-sumoPLUSI can't agree more, you refuse to join the 20% as well... be BOLD. Appsumo is about getting invaluable feedback from the community, brand awareness... not only about making revenue. Moreover, in deal terms you map the tier4 to unlimited while there is nothing unlimited and related to your official unlimited plan, use the right words and don't mislead users! I'll pass on this deal like the others.
We’ve been building ThriveDesk for 4 years, bootstrapped, we are here to stay.
You can pass on a deal like this, but later its value will rise for sure.
About Our Tier 4 is mapped to “Unlimited” but with clear limits for sustainability, rest is everything without limit, others plan have more restrictions.
BTW we are listening to feedbacks some changes may come.
Thank you for your valuable input.
VeselicPLUSI'm talking about "$50 monthly fee to remove branding" and this is a hefty price point. For $50 you can get a ton of other MRR tools with better features...it's expensive.
The reason we charge for branding removal is simple: the branding gives ThriveDesk organic visibility and helps us keep pricing sustainable for everyone.
If removing branding is critical for you, the option is there. But if not, keeping it helps us grow and ultimately lets us keep delivering value to you at this price point.
christian814PLUSyour argument is repetitive, arrogant, short sighted, incorrect and not aligned with who you are 'trying' to sell to.. So you are saying on the AppSumo marketplace.. that 80% of their deals have failed.. keen to know more.
Our message is this: instead of chasing “everything unlimited” and risking short-term burn, we’re setting sustainable limits so ThriveDesk can be here 5+ years from now, not just for a launch.
We respect your pushback and we’re listening. The branding fee and limits are decisions we made carefully but we’ll continue to review based on user feedback. Our goal isn’t to shut doors, it’s to build
let me clarify. We’re not saying 80% of AppSumo products will fail. Its data collected from the Internet.
alpha-sumoPLUSIf 80% statistics is true then this is because of deals like yours, you fail to understand the reason behind appsumo concept and you list your product to make some bucks and run away!
We’re a bootstrapped team, building ThriveDesk for 4 years. First time on AppSumo and we’re here to stay not run away after launch.
We’re noting all feedback, and after gathering requests we’ll discuss internally to make changes where possible. For example, we’ve already decided to allow BYOK, even though it wasn’t in the original plan.
Appreciate your valuable feedback.
christian814PLUS4 years .. is a long time to have been bootstrapping to then come onto an LTD marketplace. So, something isn't working. What is it that you are looking for from this campaign? It does not appear to be feedback! Kust incase, leaving your logo on a chatbot - (your growth hacking model is about 5 years out of date).. makes it look like a free tier product. Distracts from your own customers marketing
Fair take. Bootstrapping for 4 years doesn’t mean something isn’t working. It means we’ve been growing sustainably without burning VC cash. Now we’re on AppSumo because we want distribution + feedback at scale, not just another cash injection.
You can see it as a red flag. Or as a rare shot at getting $4,776/yr worth of software for $439 for life with a 60-day refund safety net. Your call.
christian814PLUSGood luck with your campaign.. I guess you will figure things out later.. I very much doubt this will be your last exchange on the branding issue. I am not getting the feedback vibe from this conversation though. Here’s a reality check for yourself: (except this one is not made up) which is better for you - people not showing your branding or people just not buying at all? Like me.
oilnutWhen comparing 100 sales with a brand to 10,000 sales without a brand, which option is more sustainable?
It’s your decision, but I’d recommend other helpdesk software. There are many better options available that cost less than $50 per month.
worawyloAfter review the founder attitude and very poor limit, it's red flag and easily skip for me.
Apologies on behalf of my co-founder—he’s been under a lot of launch stress.
After careful consideration, we’ve decided to add the BYOK feature to our Tier 3 and Tier 4 plans.
anny29+1 for poor limit and founder red flag 🚩
Apologies on behalf of my co-founder—he’s been under a lot of launch stress.
After careful consideration, we’ve decided to add the BYOK feature to our Tier 3 and Tier 4 plans.
hi35950 USD/month is absurd pricing. Charla offers Brand removal start from Tier 1.
hello609I am glad I checked the questions before buying. What a pity you decided to exclude the branding removal from the deal and price it at such a level. While I am on the market for a solution like yours, not even going to give the tool a try unless the branding is included in the deal.
Review
ThriveDesk has received praise for its intuitive interface, powerful AI features, and responsive developer support. However, there are some limitations such as the absence of an iOS app in certain regions and limited integrations. Despite these minor issues, ThriveDesk remains a solid choice for those seeking a streamlined customer support solution. Additionally, with a 60-day money-back guarantee, it's definitely worth giving it a try.