My knowledge base is built into my site: https://cloudmonitor.ai/docs/ - I don't want to use a different kb.
I then want to add a helpdesk ticketing system on top of that where the agent can index my support desk content and help users find the answers they need, or it can handoff to ticketing system. Can this do that? There seems to be about 8 different AI Chatbots on AppSumo and I am trying...
Founder Team
Adam_Charla
May 19, 2026
A: Hello Rodney, So yes, you will import all the docs to our knowledge base using our REST api https://charla.com/support/?article=23477-rest-api, the AI bot will then be able to train on it and answer questions.
Another approach is to add the individual links of your existing docs to the Training Webpages under Charla AI chatbot section.
Thanks, sounds good. A couple more questions while I have you here.
1) Can I BYOK for training? 2) Do the customer conversations remain for ever? 3) How many human team members are in Plan 1? (we will need to resolve issues from AI handover)
Hi! 1) Can I send an audio to WhatsApp as an automated flow. 2) Can I connect personal whatsapp?
Founder Team
Adam_Charla
May 2, 2026
A: Hello, (1) You can send it currently as an attachment. We're working on adding a simpler way to share audio on both mobile and web. (2) Meta WhatsApi requires business accounts, but converting your account takes a couple of minutes.
I have an e-shop built on woocommerce. What functions does the Charla Woocommerce plugin have? Is it possible to see the customer's last orders, contact etc.? Does the iOS app support notifications when a customer starts a new chat? I mean sound notifications and banner on the iPhone.
Founder Team
Adam_Charla
May 2, 2026
A: Hello, You can currently see the customer email,name and shopping cart.
Sure, you will recieve a notification on both iOS and Android.
Hi! I'm trying to use the REST API to create knowledge base articles but every POST to https://api.charla.com/v1/kb/articles returns 502 Bad Gateway from nginx. My API key works (I can authenticate), and I'm sending the correct JSON payload as per your docs. Can you check if there's an issue with the /kb/articles endpoint? Reference Session ID from earlier failed attempts: 019dd4ff-45c4-7816-a986-41b93c604751
Founder Team
Adam_Charla
Apr 29, 2026
A: Hi Kora, can you ping us at [email protected] with a screenshot of your post body.
Hi — I want my Charla AI chatbot to fetch live availability from Trafft or Cal.com (via their API) and tell the customer the next available slots in chat. Is this possible with your AI Actions / Integrations feature? If yes, can you point me to setup docs?
Founder Team
Adam_Charla
Apr 29, 2026
A: Hi Kora, yea sure you can do that, a simliar integration can be found here https://www.youtube.com/watch?v=k4ruMe360wc&t=2s with Calendly, you can follow the same approach.
Q: Can I train on my own website docs
My knowledge base is built into my site: https://cloudmonitor.ai/docs/ - I don't want to use a different kb.
I then want to add a helpdesk ticketing system on top of that where the agent can index my support desk content and help users find the answers they need, or it can handoff to ticketing system. Can this do that? There seems to be about 8 different AI Chatbots on AppSumo and I am trying...
Adam_Charla
May 19, 2026A: Hello Rodney, So yes, you will import all the docs to our knowledge base using our REST api https://charla.com/support/?article=23477-rest-api, the AI bot will then be able to train on it and answer questions.
Another approach is to add the individual links of your existing docs to the Training Webpages under Charla AI chatbot section.
Share Charla
Thanks, sounds good. A couple more questions while I have you here.
1) Can I BYOK for training?
2) Do the customer conversations remain for ever?
3) How many human team members are in Plan 1? (we will need to resolve issues from AI handover)
thanks
1) Nop, and you don't need to, we use OpenAI internally with our own key
2) Yup
3) 5 agents
1) Hmmm I would prefer to use my own premium models with BYOK that I already have
2) Thanks
3) Thanks
Q: Audio in automated flow
Hi!
1) Can I send an audio to WhatsApp as an automated flow.
2) Can I connect personal whatsapp?
Adam_Charla
May 2, 2026A: Hello,
(1) You can send it currently as an attachment. We're working on adding a simpler way to share audio on both mobile and web.
(2) Meta WhatsApi requires business accounts, but converting your account takes a couple of minutes.
Share Charla
Q: Woocommerce plugin and iOS notification
Hello,
I have an e-shop built on woocommerce. What functions does the Charla Woocommerce plugin have? Is it possible to see the customer's last orders, contact etc.? Does the iOS app support notifications when a customer starts a new chat? I mean sound notifications and banner on the iPhone.
Adam_Charla
May 2, 2026A: Hello, You can currently see the customer email,name and shopping cart.
Sure, you will recieve a notification on both iOS and Android.
Share Charla
Q: api issue
Hi! I'm trying to use the REST API to create knowledge base articles but every POST to https://api.charla.com/v1/kb/articles returns 502 Bad Gateway from nginx. My API key works (I can authenticate), and I'm sending the correct JSON payload as per your docs. Can you check if there's an issue with the /kb/articles endpoint? Reference Session ID from earlier failed attempts: 019dd4ff-45c4-7816-a986-41b93c604751
Adam_Charla
Apr 29, 2026A: Hi Kora, can you ping us at [email protected] with a screenshot of your post body.
Share Charla
Q: check appointment availability.
Hi — I want my Charla AI chatbot to fetch live availability from Trafft or Cal.com (via their API) and tell the customer the next available slots in chat. Is this possible with your AI Actions / Integrations feature? If yes, can you point me to setup docs?
Adam_Charla
Apr 29, 2026A: Hi Kora, yea sure you can do that, a simliar integration can be found here https://www.youtube.com/watch?v=k4ruMe360wc&t=2s with Calendly, you can follow the same approach.
Share Charla