Q: Is Diaflow support still active? 1 month, 2 follow-ups, no reply!
On May 21st I submitted a support request about what seems to be a fundamental issue: passing a reference image via the Image Source field fails across image models – tested with GPT Image 2 and Nano Banana, same error every time. The entire workflow breaks the moment a reference image is involved. This is not a model-specific bug. Every other AI tool I use handles reference image input without...
Founder Team
JonathanPham
Jun 12, 2026
A: Hi b00rn,
You're right to be frustrated, three weeks with only an auto-reply is on us, and I've escalated your ticket with our CS team directly.
Quick context on the bug: GPT Image 2 and Nano Banana both saw huge demand spikes at launch, and we've been working with the providers to guarantee quality on reference image input through their APIs. The fix is done, it should be working fine...
Hi b00rn, sorry, but I couldn't locate the email you previously sent to us. Could you please email us again at [email protected] and include your AppSumo username (or the email associated with your AppSumo account)? That will help us find your account and assist you more quickly. Thank you!
Q: Agents were pushed to April and then to May and now June??
I asked about agents when I purchased and you mentioned they'd be out in April. I asked again in April and you then said May. May has now come and gone, during which time you posted a video showing how agents would work and that it was coming soon (roughly 1 week ago) and now you've pulled that video from your youtube. What is happening with this team? Will agents ever get released? Why did you...
Founder Team
JonathanPham
Jun 12, 2026
A: Hi Tetanic,
Our agent is released in May. Now you can use it right from the homescreen.
The ability to build agents has not been released in your previous message you stated “ The agent builder will be live within April. We agree with you about the agentic autonomous. You will be surprised of how autonomous it will be after the new agentic foundation is lived. You will also experience the full autonomous right at the Home Screen when you give Diaflow a task to do.”
You're right, and we owe you a straight answer: we missed April. No excuses. We hit deeper technical challenges than expected rebuilding the agentic foundation. We chose to delay over shipping something that didn't match what we promised you. However, now you can use it with the best capability it can offer.
Q: Real concerns surrounding the lack of transparency regarding agent credit usage
Your agent uses credits at a very concerning rate. I was able to burn through 6500 credits (within 20 minutes of chatting with it (not generating images or anything, just chatting). Your credit system also charges more for nano banana 2 than nano banana pro when in fact nano banana 2 is cheaper to use than pro. It seems you creating your own value system that doesn't align with the vendors prices....
Founder Team
JonathanPham
May 4, 2026
A: Hi Tetanic,
We are sorry for your inconvenience. We recently released our agentic chat feature and our own models yesterday. However, there is an unexpected overthinking scenario of AI models when reasoning. We are investigating this issue. If your credits are fully burned by using this feature, please feel free to drop us an email to [email protected] so that we can reimburse you with loss...
Thank you for that. Yes, I currently have -120 credits after my conversation with the agent. I've sent an email about this as well. I enjoy the platform otherwise. Hopefully, you add/release MCPs and skills for the user to build their own agents, while you work the internal diaflow agent. I requested this back in March and was told it would be released and April. Reached out again and was told May
Thank you for your swift response. Yes, agent builder is on its way to production! We are having it tested internally and fixing bugs to avoid such inconvenient bugs. We will keep you in touch for that
I've reached out to support multiple times now with no results. Is there a different email I should use or is the team attempting to wait out my request until the monthly credit refresh happens (meaning less credits to reimburse)
Hi Tetanic, we tried searching both “TetanicRaptor” and the email linked to your account, but couldn’t find any recent email from you. Is it possible you used a different email address? Could you please resend it and include “TetanicRaptor” in the message? We receive a large volume of emails daily, so this will help us locate your case much faster. Thank you!
Q: Are their plans to allow users to build and host webpages directly from diaflow?
I currently host my website on another platform but I'm wondering if I can bring my own domain and host directly from diaflow. I see that we have the ability to design UI/UX and wondered if you plan to host as well?
Founder Team
Darwin_Diaflow
Apr 21, 2026
A: Hi Tetanic!
Thanks for reaching out with such a great question.
To clarify, we don't currently offer full web hosting services in the traditional sense. However, if your main goal is to use your own custom domain (e.g., swapping username.diaflow.io for yourname.com), we do have a solution for that!
You can certainly connect a custom domain by upgrading to our License Tier 5. Once you are on...
How do we gain access to discord? It's included on the listing but, as I understand it, you once had discord and then pushed to reddit but were taken off of reddit and instead of going back to discord you created an internal community? If that is the case, the internal community also just seems to be community templates, not an actual community. Please advise.
Founder Team
Darwin_Diaflow
Apr 21, 2026
A: Hi Tetanic,
Thank you so much for reaching out and for your genuine interest in our community. We truly appreciate your enthusiasm for our Discord!
You’ve definitely done your research. You are spot on: we previously had very active, thriving communities on both Discord and Reddit. However, we eventually encountered some platform-specific limitations that made it difficult to maintain the...
Q: Is Diaflow support still active? 1 month, 2 follow-ups, no reply!
On May 21st I submitted a support request about what seems to be a fundamental issue: passing a reference image via the Image Source field fails across image models – tested with GPT Image 2 and Nano Banana, same error every time. The entire workflow breaks the moment a reference image is involved.
This is not a model-specific bug. Every other AI tool I use handles reference image input without...
JonathanPham
Jun 12, 2026A: Hi b00rn,
You're right to be frustrated, three weeks with only an auto-reply is on us, and I've escalated your ticket with our CS team directly.
Quick context on the bug: GPT Image 2 and Nano Banana both saw huge demand spikes at launch, and we've been working with the providers to guarantee quality on reference image input through their APIs. The fix is done, it should be working fine...
Share Diaflow
Hi b00rn, sorry, but I couldn't locate the email you previously sent to us. Could you please email us again at [email protected] and include your AppSumo username (or the email associated with your AppSumo account)? That will help us find your account and assist you more quickly. Thank you!
Q: Agents were pushed to April and then to May and now June??
I asked about agents when I purchased and you mentioned they'd be out in April. I asked again in April and you then said May. May has now come and gone, during which time you posted a video showing how agents would work and that it was coming soon (roughly 1 week ago) and now you've pulled that video from your youtube. What is happening with this team? Will agents ever get released? Why did you...
JonathanPham
Jun 12, 2026A: Hi Tetanic,
Our agent is released in May. Now you can use it right from the homescreen.
Cheers,
Your Diaflow team
Share Diaflow
Verified purchaser
The ability to build agents has not been released in your previous message you stated “ The agent builder will be live within April. We agree with you about the agentic autonomous. You will be surprised of how autonomous it will be after the new agentic foundation is lived. You will also experience the full autonomous right at the Home Screen when you give Diaflow a task to do.”
You're right, and we owe you a straight answer: we missed April. No excuses. We hit deeper technical challenges than expected rebuilding the agentic foundation. We chose to delay over shipping something that didn't match what we promised you. However, now you can use it with the best capability it can offer.
Q: Real concerns surrounding the lack of transparency regarding agent credit usage
Your agent uses credits at a very concerning rate. I was able to burn through 6500 credits (within 20 minutes of chatting with it (not generating images or anything, just chatting). Your credit system also charges more for nano banana 2 than nano banana pro when in fact nano banana 2 is cheaper to use than pro. It seems you creating your own value system that doesn't align with the vendors prices....
JonathanPham
May 4, 2026A: Hi Tetanic,
We are sorry for your inconvenience. We recently released our agentic chat feature and our own models yesterday. However, there is an unexpected overthinking scenario of AI models when reasoning. We are investigating this issue. If your credits are fully burned by using this feature, please feel free to drop us an email to [email protected] so that we can reimburse you with loss...
Share Diaflow
Verified purchaser
Thank you for that. Yes, I currently have -120 credits after my conversation with the agent. I've sent an email about this as well. I enjoy the platform otherwise. Hopefully, you add/release MCPs and skills for the user to build their own agents, while you work the internal diaflow agent. I requested this back in March and was told it would be released and April. Reached out again and was told May
Hi Tetanic,
Thank you for your swift response. Yes, agent builder is on its way to production! We are having it tested internally and fixing bugs to avoid such inconvenient bugs. We will keep you in touch for that
Verified purchaser
I've reached out to support multiple times now with no results. Is there a different email I should use or is the team attempting to wait out my request until the monthly credit refresh happens (meaning less credits to reimburse)
Hi Tetanic, we tried searching both “TetanicRaptor” and the email linked to your account, but couldn’t find any recent email from you. Is it possible you used a different email address? Could you please resend it and include “TetanicRaptor” in the message? We receive a large volume of emails daily, so this will help us locate your case much faster. Thank you!
Q: Are their plans to allow users to build and host webpages directly from diaflow?
I currently host my website on another platform but I'm wondering if I can bring my own domain and host directly from diaflow. I see that we have the ability to design UI/UX and wondered if you plan to host as well?
Darwin_Diaflow
Apr 21, 2026A: Hi Tetanic!
Thanks for reaching out with such a great question.
To clarify, we don't currently offer full web hosting services in the traditional sense. However, if your main goal is to use your own custom domain (e.g., swapping username.diaflow.io for yourname.com), we do have a solution for that!
You can certainly connect a custom domain by upgrading to our License Tier 5. Once you are on...
Share Diaflow
Q: Access to Discord
How do we gain access to discord? It's included on the listing but, as I understand it, you once had discord and then pushed to reddit but were taken off of reddit and instead of going back to discord you created an internal community? If that is the case, the internal community also just seems to be community templates, not an actual community. Please advise.
Darwin_Diaflow
Apr 21, 2026A: Hi Tetanic,
Thank you so much for reaching out and for your genuine interest in our community. We truly appreciate your enthusiasm for our Discord!
You’ve definitely done your research. You are spot on: we previously had very active, thriving communities on both Discord and Reddit. However, we eventually encountered some platform-specific limitations that made it difficult to maintain the...
Share Diaflow