4.4
Taco ratings
Customers appreciate Feedback Link for its intuitive and reliable platform, making it easy to collect and manage client feedback. The tool saves time, keeps communication organized, and provides valuable insights to improve client relationships and project delivery. However, some users have reported issues with email and SMS deliverability, and a lack of documentation and support. Despite these drawbacks, Feedback Link remains a solid buy, especially with its 60-day money-back guarantee. Given its overall positive feedback and 4.5-star rating, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
Software Appears to Be Non-Functional – Need Immediate Clarification
I am very disappointed with this software. For the past several months, I have not seen any results or activity from the platform. To verify that everything was working correctly, I checked several of my own email accounts to see if survey invitations were being sent, but I received nothing.
Customer feedback is an important part of my business, and I rely on this software to help me stay connected with my customers. At this point, I am concerned that the system may no longer be functioning properly or that there may be a serious issue affecting email delivery.
I would appreciate a prompt explanation and an update on the status of the service. If the software is no longer being actively maintained or supported, please let your customers know so we can make informed decisions. I do not want to lose opportunities to collect feedback from my customers because of a system that is not working as expected.
Please clarify the situation as soon as possible.
PieterFeedbackLink
Jun 3, 2026Hi There, thanks for the review.
Please see our very latest email deliverability report: https://feedback.link/email-report.html (copy and paste the link into your web browser).
You're welcome to test your feedback link and let us know if feedback/reviews aren't being recorded. However, unfortunately we can't guarantee that customers will open emails and provide feedback.
Indeed the software...
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Verified purchaser
No longer supported?
I haven't heard back from support even though their chat widget says they'll respond in a few hours. It feels like their integrations might not even be supported anymore. The API won’t connect, and the Zapier link says it’s expired. It’s almost like the server is off and someone just needs to turn it back on, but they’re not checking their emails.
I saw an earlier review posted in Feb of 2026 asking about documentation and then a month later feedback responded that they've been "locked-in working on an big upgrade for the platform over the past few weeks, and fell behind on our support."
Are they still locked in? I'm posting two months after that response and my support experience has been the same.
I will say that what works, works great. The support is lacking.
PieterFeedbackLink
Jun 1, 2026Hi JCardona, thanks for the question.
Due to some unforseen personal circumstances I was unable to support this platform for a few weeks, and the support inbox fell completely behind.
We are indeed still supporting it, and have just migrated away from our old review import platform, in favour of a more reliable method of importing reviews, along with some bug fixes.
Regards,
Pieter
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Verified purchaser
NO DOCUMENTATION
I have been trying to get support or even documentation. There is NONE.
I really have been trying to get support. But nothing. Why? What is going on? I have a sample issue.
PieterFeedbackLink
Mar 3, 2026Hi There, thanks for the review.
We apologise, we've been locked-in working on an big upgrade for the platform over the past few weeks, and fell behind on our support. You should have received a response in the meantime.
We'll take steps to ensure this doesn't happen again.
Thanks,
Pieter
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Verified purchaser
Nice product. Is this still being developed?
Nice product so far, really happy with it. I do wonder if this is still being developed as of 2026?
What new features are on the roadmap? Thanks!
PieterFeedbackLink
Mar 3, 2026Hi There, thanks for the review.
We apologise, we've been locked-in working on an big upgrade for the platform over the past few weeks, and fell behind on our support and outreach responses like these.
Indeed the product is still being supported and under development.
We'll take steps to ensure this doesn't happen again.
Thanks,
Pieter
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Verified purchaser
Totally useless, since emails and SMS messages aren't delivered
I bought Feedback Link in 2021 and it worked great until around August of 2025. Up until that point, we were getting tons of customers completing the survey and then posting reviews about our company. However, in August of 2025, it all came to a grinding halt. No more completed surveys and no more reviews.
With so much going on in my business, I didn't realize this right away, but a couple of weeks ago, I realized we hadn't received a survey response or review in months. In fact, the last survey response was last August! I was sure that I'd broken something with the integration, so I logged into Feedback Link to check the send log, but everything looked normal. It showed emails and SMS messages being sent daily, but NO RESPONSES WHATSOEVER! I then emailed Feedback Link support, but after more than a week, NO RESPONSE from them either.
This is incredibly disappointing. I love the platform and as I mentioned, it worked great until it didn't. I don't know if something is broken with their email/SMS sending, so nothing is actually being sent, despite what the logs show, or if, as other users mentioned, everything they send is going to spam. Either way, it's not good and it's even worse that their support is completely non-reponsive, especially since this deal just recently came back to AppSumo.
I'd love for someone from Feedback Link to respond to my support request and fix this issue. If so, I'd happily update this review. Until such time, I strongly advise anyone considering this deal to pass on it.
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