Q: I want to book a demo so I can fully understand the features of the site. How can I do that?
Founder Team
Dinuka_NinjaPipe
Aug 7, 2026
A: We don't really have a demo walkthrough program right now but we have a paid training session you can book in: https://team.ninjapipe.com/book/ninjapipe-setup
Don't have capacity for demo bookings for the LTD package, sorry! Feel free to check our docs portal or join the Discord community if you want others help
Hi, I have sent several emails to your support team and also contacted Dinuka Jay regarding the white-label option, but I have not received any response yet.
The team was very active while the AppSumo deal was still live, but after the deal ended, there has been no response to follow-up messages.
Could @AppSumo please help get in touch with the NinjaPipe team or clarify the best way for customers to receive support? Kind regards
Founder Team
Dinuka_NinjaPipe
Edited Jun 8, 2026
A: Hi! I've been on a small leave since the launch ended to get some rest. But I'm back now and powering through all the emails now, so I'll surely reply to yours as well. Have you tried creating a support ticket instead? My inbox is flooded unfortunately 😅 I suggest creating a support ticket for any issues/suggestions, etc
Hi Dinuka, Thank you for your reply .I have already created a support ticket before writing here, but unfortunately I have not received a proper response yet. The white-label issue is extremely urgent because it directly affects our business setup. Without support or clarity on this, we cannot properly use the product as intended. Could you please prioritize this issue? Kind regards :)
2. Where is the Map View as seen on your website? It's kind of on the mobile app, but no where on the web version. That's like 20% of why I bought this.
3. Can we completely disable WhatsApp? None of our clients use it. Could be a button in settings to just totally make it hidden & disappear.
4. The Invoices section seems kinda weak right now. I will tinker...
Q: Options for non Google Workspace Gmail accounts?
I know you guys are working on getting your approval with Google and there are options for integrating Gmail and calendar for Google workspace accounts but what about non-googleworkspace accounts? I have a use case for using NinjaPipe for a small sole proprietor business. What options are available for non-google workspace Gmail accounts.
Q: I want to book a demo so I can fully understand the features of the site. How can I do that?
Dinuka_NinjaPipe
Aug 7, 2026A: We don't really have a demo walkthrough program right now but we have a paid training session you can book in: https://team.ninjapipe.com/book/ninjapipe-setup
Don't have capacity for demo bookings for the LTD package, sorry! Feel free to check our docs portal or join the Discord community if you want others help
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Q: Question Regarding Support Channels
I wanted to know where I can submit feedback, report bugs, or contact the development team for support.
Is there a dedicated email address, support portal, community, or feature request board available for customers?
Thank you.
Dinuka_NinjaPipe
Jun 25, 2026A: Yes theres support ticketing within web app. Click the help icon on the top bar or click the avatar in the top right to find it in the menu
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Q: NO REPLY from NinjaPipe-SUPPORT or Dinuka Jay
Hi,
I have sent several emails to your support team and also contacted Dinuka Jay regarding the white-label option, but I have not received any response yet.
The team was very active while the AppSumo deal was still live, but after the deal ended, there has been no response to follow-up messages.
Could @AppSumo please help get in touch with the NinjaPipe team or clarify the best way for customers to receive support?
Kind regards
Dinuka_NinjaPipe
Edited Jun 8, 2026A: Hi! I've been on a small leave since the launch ended to get some rest. But I'm back now and powering through all the emails now, so I'll surely reply to yours as well. Have you tried creating a support ticket instead? My inbox is flooded unfortunately 😅 I suggest creating a support ticket for any issues/suggestions, etc
Share NinjaPipe
Verified purchaser
Hi Dinuka, Thank you for your reply .I have already created a support ticket before writing here, but unfortunately I have not received a proper response yet. The white-label issue is extremely urgent because it directly affects our business setup. Without support or clarity on this, we cannot properly use the product as intended. Could you please prioritize this issue? Kind regards :)
Verified purchaser
Hello, any updates regarding the whitelable issues?I have sent you several emails so far and no reply. I have opened a ticked about a month ago
Verified purchaser
I need a response to my email as well. Can you contact me?
Q: Questions / Bugs / Ideas
1. What is considered one "Run" ?
2. Where is the Map View as seen on your website? It's kind of on the mobile app, but no where on the web version. That's like 20% of why I bought this.
3. Can we completely disable WhatsApp? None of our clients use it. Could be a button in settings to just totally make it hidden & disappear.
4. The Invoices section seems kinda weak right now. I will tinker...
Share NinjaPipe
Q: Options for non Google Workspace Gmail accounts?
I know you guys are working on getting your approval with Google and there are options for integrating Gmail and calendar for Google workspace accounts but what about non-googleworkspace accounts? I have a use case for using NinjaPipe for a small sole proprietor business. What options are available for non-google workspace Gmail accounts.
Share NinjaPipe